Aktuelle Jobs im Zusammenhang mit SME Account Broker - Perth - HIBL

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. 

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

ROLE PROFILE:

Account Handler/Broker

ROLE PURPOSE:

Supports their Team and works with specifically assigned clients, to place risks with insurers to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes. Negotiates effective terms to ensure client needs are best met in relation to suitable pricing and cover.

KEY ACCOUNTABILITIES:

Planning/Reporting:

• Provides input to team meetings to ensure appropriate information is considered, observations from the market are shared and client issues resolved
• Assists in monitoring renewal and new business activity to aid effective planning and resourcing 
• Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
• May support research activity to assist the development of new products and wordings
• Participates in team meetings as required, reporting on business progress within their area of expertise
• Manages assigned projects and contributes to other project as required
• Provides relevant management information to senior managers

Technical:

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Plans the most appropriate solution for the client’s demands and needs
• Devises placing strategies and identifies effective product layering
• Negotiates with underwriters to place insurance that balances quality, coverage and price
• Reviews wordings and gathers appropriate market intelligence to ensure the company’s product offering is up to date and relevant to current/respective market conditions/requirements
• Develops strong relationships with markets
• Collates and communicates client requirements to ensure appropriate marketing of the risk
• Checks market presentations
• Liaises with clients and ensures client queries are resolved
• Responds to market and third party queries as appropriate
• Is aware of, and satisfies, territory, tax and legislation requirements
• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaises with processing technicians and IBA as required
• Ensures up to date records are maintained at all times on the Company systems

Policy, Process and Procedures:

• Works within parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures that self (and direct reports if any) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures

Environment, Customer Focus and Relationships:

• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Develops and maintains appropriate underwriter relationships
• Maintains an appropriate group of preferred markets in each area of activity
• Provides support and assistance to senior colleagues and/or their clients on request
• Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are effective
• Deals with client enquiries, renewals and mid-term adjustments
• Behaves with all clients fairly and ethically
• Develops strong relationships with immediate Team and the wider Business Unit
• Solicits advice and guidance, when appropriate, from their line manager
• Shares information that could be beneficial to the Operating Entity/Group

Personal Development:

The job holder has no direct reports

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance :

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. 

• Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements 
• Maintains accurate records and deals with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Completes all relevant regulatory training
• Ensures competence of self and direct reports (if any)

PERSON SPECIFICATION:

Knowledge/Experience

• Experience of working in a similar or related role
• Understands general and legal principles of insurance
• Understands the relevant regulatory and legal frameworks
• Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
• Relevant product(s) knowledge is required
• Relevant experience in an account handling or technical role is desirable
• Good understanding of Team objectives and how own role contributes to these.
• Specific systems knowledge relevant to role.

Skills/Behaviours

• Customer focused approach
• Numerate and literate
• Good communication and interpersonal skills
• Able to build sustainable working relationships
• Able to work independently and use initiative
• Able to work flexibly to achieve tight deadlines/targets with good organization skills
• Analytical and able to solve problems
• Able to positively react to change
• An attention to detail and willingness to learn
• Is a team player, networks and able to build sustainable relationships
• Calm and resilient under pressure

Qualifications

• GCSE Maths and English (or equivalent)
• A levels (desirable)
• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test)
• Working towards or has attained ACII (although this is not critical)

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model 
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. 

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. 

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. 

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

ROLE PROFILE:

Account Handler/Broker

ROLE PURPOSE:

Supports their Team and works with specifically assigned clients, to place risks with insurers to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes. Negotiates effective terms to ensure client needs are best met in relation to suitable pricing and cover.

KEY ACCOUNTABILITIES:

Planning/Reporting:

• Provides input to team meetings to ensure appropriate information is considered, observations from the market are shared and client issues resolved
• Assists in monitoring renewal and new business activity to aid effective planning and resourcing 
• Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
• May support research activity to assist the development of new products and wordings
• Participates in team meetings as required, reporting on business progress within their area of expertise
• Manages assigned projects and contributes to other project as required
• Provides relevant management information to senior managers

Technical:

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Plans the most appropriate solution for the client’s demands and needs
• Devises placing strategies and identifies effective product layering
• Negotiates with underwriters to place insurance that balances quality, coverage and price
• Reviews wordings and gathers appropriate market intelligence to ensure the company’s product offering is up to date and relevant to current/respective market conditions/requirements
• Develops strong relationships with markets
• Collates and communicates client requirements to ensure appropriate marketing of the risk
• Checks market presentations
• Liaises with clients and ensures client queries are resolved
• Responds to market and third party queries as appropriate
• Is aware of, and satisfies, territory, tax and legislation requirements
• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaises with processing technicians and IBA as required
• Ensures up to date records are maintained at all times on the Company systems

Policy, Process and Procedures:

• Works within parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures that self (and direct reports if any) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures

Environment, Customer Focus and Relationships:

• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Develops and maintains appropriate underwriter relationships
• Maintains an appropriate group of preferred markets in each area of activity
• Provides support and assistance to senior colleagues and/or their clients on request
• Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are effective
• Deals with client enquiries, renewals and mid-term adjustments
• Behaves with all clients fairly and ethically
• Develops strong relationships with immediate Team and the wider Business Unit
• Solicits advice and guidance, when appropriate, from their line manager
• Shares information that could be beneficial to the Operating Entity/Group

Personal Development:

The job holder has no direct reports

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

Regulatory and Compliance :

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below. 

• Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements 
• Maintains accurate records and deals with correspondence appropriately
• Operates in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Completes all relevant regulatory training
• Ensures competence of self and direct reports (if any)

PERSON SPECIFICATION:

Knowledge/Experience

• Experience of working in a similar or related role
• Understands general and legal principles of insurance
• Understands the relevant regulatory and legal frameworks
• Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
• Relevant product(s) knowledge is required
• Relevant experience in an account handling or technical role is desirable
• Good understanding of Team objectives and how own role contributes to these.
• Specific systems knowledge relevant to role.

Skills/Behaviours

• Customer focused approach
• Numerate and literate
• Good communication and interpersonal skills
• Able to build sustainable working relationships
• Able to work independently and use initiative
• Able to work flexibly to achieve tight deadlines/targets with good organization skills
• Computer literate
• Analytical and able to solve problems
• Able to positively react to change
• An attention to detail and willingness to learn
• Is a team player, networks and able to build sustainable relationships
• Calm and resilient under pressure

Qualifications

• GCSE Maths and English (or equivalent)
• A levels (desirable)
• Attainment of the LLMIT (the Lloyd's and London Market Introductory Test)
• Working towards or has attained ACII (although this is not critical)

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model 
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. 

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. 

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Howden began in 1994, as just three people and a dog. Now there are 17,000 of us, and we're a leading global insurance group, managing $38bn of premiums for our clients.

Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold.

The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.