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Customer Development Manager

vor 4 Monaten

Brisbane City, Österreich Mars, Incorporated and its Affiliates Vollzeit

Job Description:

Our Mars Wrigley team is looking for a Customer Development Manager join a high performing, collaborative team within our Sales org.

In the role, you’ll deliver business objectives and share of customer volume by delivering sales strategic objectives. You’ll develop comprehensive customer business plans and implement point of purchase solutions to influence retailer and shopper behaviour and deliver mutually beneficial results for Mars, our customers, and the category.

We are not looking to maintain the status quo We are looking for someone who is keen to drive, explore, investigate and solution as customer data and processes become increasingly sophisticated. Someone with an innate curiosity, commercially centric mindset, and a distinct drive for creating mutually beneficial outcomes and relationships would be well suited to this role.

What are we looking for?

  • Strong Sales experience that includes selling, negotiating and leveraging insights to deliver tailored customer plans, achieving company and customer objectives and advancing category leadership.

  • Previous customer experience and proven ability to deliver successful solutions that cover product, placement, promotion and/ or pricing; with an excellent track record of meeting/ exceeding sales objectives.

  • Excellent interpersonal skills and proven ability to develop long term, effective and influential business relationships with key decision makers which drive mutual growth.

  • Ability to assess needs, propose mutually beneficial solutions, overcome objections, demonstrate resilience and manage conflict with a positive & confident mind-set.

  • Experience in partnering with Category and using and deploying the fundamentals of Category Leadership, drive category growth and achieve category captaincy.

  • Experience in Quantium, Neilsen, and able to dissect P&L data.

What will be your key responsibilities?

  • Lead the development and execution of the customers short- and long-term strategies.

  • Develop an understanding of the customer’s environment e.g. external trends, competitors and customers current and future needs to build shopper centric customer plans.

  • Develops accurate and timely forecasts using a variety of inputs from both consumption and shipment perspective, adopting a continuous improvement mind-set.

  • Lead the development and execution of customer specific solutions e.g. assortment, merchandising, pricing and promotion which achieve customer, category and objectives.

  • Drive the customer agenda and develops strong and influential relationships with BIG W focused on delivering shopper, channel and category centric solutions which accelerate customer engagement.

  • Leverage insights to influence implementation of solutions and identify new opportunities that will deliver results that are beneficial for both customer, category and business.

  • Evaluates and monitors initiatives to drive continuous improvement, efficiency and effectiveness for both customer and company.

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry competitive salary and benefits package, including company bonus.

  • At Mars Wrigley, take pride in your contribution in creating better moments for millions through our brands, to the way we source, make and market our products.


Applications will close June 8th and be reviewed regularly. We reserve the right to close the advertisement early if we have filled the position prior to the final day of advertising.

Only candidates with valid working rights in Australia will be considered, and Mars does not accept agency applications.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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