Laser Tattoo Removal Specialist

ABOUT REMOVERY

Join us in our journey of normalising tattoo removal around the world Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We want to help our clients feel confident and good in their skin again

Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1,000,000 treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.

OUR TEAM

We are a vibrant, friendly, and fun team with a passion for tattoo removal - having tattoos is not a requirement, but we do love themWe take pride in our mission to help others embrace change and make a real difference to people’s lives by supporting them through their tattoo removal journey. Our goal is to optimise the removal experience for every client, making it as easy, comfortable, and efficient as possible.

THE ROLE: LASER TATTOO REMOVAL SPECIALIST

We will train you as we are the Global Leader in Tattoo Removal

• Consult with clients and expertly advise them on tattoo removal options
• Full-time role available: must be able to work Tuesday to Saturday or Sunday to Thursday trading hours + one late-night trade
• Located in Miranda Shopping Centre, Sydney

The Laser Tattoo Removal Specialist is responsible for conducting consultations,educating new clients, and deliveringunmatched service as new clientscometo us tobegintheir removal or fading journey. This person will be a subject matter expert in all things: “laser tattoo removal.” They will possess a “can-do” attitude, be customer focused, and showcase passion for bringing tattoo removal to the surrounding community The Laser Tattoo Removal Specialist will work on a small, collaborative team to elevate the customer experience in the studio, educate on the tattoo removal process from start to finish and provide safe and effective treatments.

PRIMARY RESPONSIBILITIES:

• Conduct consultations with new clients, educating them about the laser tattoo removal process
• Provide high quality, safe and thorough laser treatments, to a high standard, in line with our treatment protocols
• Undertake additional, ongoing laser training as appropriate
• Follow appropriate sanitation and clinical protocols
• Communicate realistic removal expectations and treatment outcomes
• Ensure client satisfaction by delivering superior customer service
• Conduct inventory to ensure adequate products, promotional materials, brandingon-hand to exceed customer expectations
• Maintain detailed client records – both new, future potential, and referral clients
• Administrative tasks such as greeting clients, answering phones, responding to emails, handling client payments & managing bookings, etc.
• Manage bookings in collaboration with our contact centre
• Manage follow up process in partnership with our contact centre and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fading
• Understand your monthly targets, and reporting to ensure you can monitor and exceed your studio goals
• Represent the company brand, mission, and culture
• Preserve visual and merchandising brand standards
• Additional responsibilities as required for the success of the brand

REQUIREMENTS:

We will train you as we are the Global Leader in Tattoo Removal

• Comfortable, confident, and competent in conducting client consultations
• Self-motivated, entrepreneurial mindset, outstanding communication, strong capability to identify and solve problems independently
• Ability to work as part of a small team with a “can do” attitude
• Enjoys working in a fast-paced environment, with demonstrated agility in a high-change environment
• Innovative and curious – bringing ideas to the table to improve your location operationally and the business as a whole
• Basic computer skills (Word, Excel, etc.) and quick to learn technology; previous experience using Microsoft office and booking software systems preferred
• Available to work flexible hours, including evenings and weekends on a rotating schedule

WE OFFER

Removery offers a long-term career in a growing, rewarding, fast-paced and fun industry. You will be part of a supportive and close-knit team with room for progression and the opportunity to perform purposeful work. Removery is proud to offer a competitive salary based upon experience, in tandem with a competitive benefits package including:

• Competitive compensation ranging from 58-62K per annum + superannuation + weekly commission with uncapped earning potential
• Global rewards and recognition program with incentives such as an all-expenses paid holiday
• Complimentary laser tattoo removal
• Relocation assistance provided if necessary
• Ongoing comprehensive training & development
• Free flu vaccinations and wellbeing initiatives such as Employee Assistance Program: Uprise Health & Wellbeing
• Paid volunteer day off to support your chosen cause or charity
• Social activities including bi-monthly meetups and end of year celebrations
• Team member referral bonus
• Collaborative work environment with an amazing culture committed to diversity and inclusion

Removery is an equal opportunity employer and welcomes diversity in the workplace.

NEXT STEPS

If this role resonates with you, apply now We review every application in detail, so take the time to let us know how you meet the requirements of the role and why you want to join Removery. We can’t wait to hear from you