Infrastructure Support Engineer
vor 4 Wochen
• Support for the VIO and Storage within the Pureflex Environment during 8x5 Hours of Support plus on-call support 24 x7 for Priority 1 and Priority 2 Incidents.
• Monitoring all hardware using EPS HMC's 8X5 - this is a manual activity and must be performed at least once per day responding to, managing, and resolving Incidents and Problems.
• Managing the VIO as it relates to p-series infrastructure up to hypervisor level including patching (includes p-nodes, VIO's and CMM management).
• Managing the Pureflex Storage on SAN boxes, including storage switch management.
• Perform Pureflex re-boots in support of hardware support activities.
• ITM Agent monitoring for VIO, and if there are any issues, coordinating with ITM team to restart agent etc).
• Managing the VMware environment for Pureflex.
• Placing calls on hardware provider where a hardware fault is detected.
• Providing HMC access required for Supplier resources.
• Level 1 Support for Brocade Switches.
• Secondary controls - UAR (user access revalidation) function for Supplier employees only, performed on an annual basis using the Supplier UAR process; only, performed on an annual basis using the Supplier UAR process.
• Execution of DR steps specific to Pureflex hardware during a real Disaster event.
Mandatory skills: PureFlex, Omnibus and ITM Infrastructure Support.
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