Order Desk Clerk

If you are looking to join a dynamic and growing team, Islands West Produce has the right job for you With a long history in Victoria, we pride ourselves on providing excellent client service and being passionate about our Islands West product offerings.

As a member of our Orders Desk team, you will perform a variety of customer service, order desk, administrative and reception functions. This can be a fast-paced environment that requires attention to detail and critical thinking.

YOUR RESPONSIBILITIES INCLUDE:

• Utilize your strong listening, communication, and multitasking skills to provide a positive and professional customer experience for our clients.
• Answer general phone line with professional phone mannerism and take orders, transfer calls, answer questions and promote items.
• Receive and process orders, invoices, and credit memos in-person, via phone and via email with a high level of accuracy.
• Perform a wide variety of office duties such as faxing, photocopying, scanning, emailing, printing, process payments, etc.
• Work closely and communicate often with other departments such as warehouse, sales reps, office, production, and drivers.

SCHEDULE REQUIREMENTS:

Shift: Flexible weekdays x3 (4:00a - 12:00p); Saturday (4:00a - 12:00p) & Sunday (10:00a - 6:00p/11:00a - 7:00p).).

WHAT WE NEED FROM YOU:

• Excellent display of critical thinking, creativity, and innovation; administrative, organizational, and time-management skills.
• A high level of motivation, ability to work in a high-pressure environment with minimal supervision and excellent multitasking skills.
• Demonstrated ability to offer world-class customer service standards in person, on phone and via email, a passion to go above and beyond customer expectations.
• Excellent communication and interpersonal skills.
• A willingness to learn and openness to coaching and feedback.
• Ability to maintain a safe working environment and follow all safety procedures.

YOUR QUALIFICATIONS INCLUDE:

• Office experience is preferred but not required.
• Strong customer service orientation and professional phone mannerism are a must.
• Proficient computer and typing skills are a must.
• Knowledge of produce and distribution industry an asset.
• Advanced skills working with computers and other office equipment.

OUR COMPETITIVE COMPENSATION PACKAGE INCLUDES:

• Extended healthcare benefits eligibility
• Employee discounts on products.
• Development opportunities