Field Engineer Adelaide
vor 3 Wochen
An exciting opportunity has presented itself to join the Adelaide Field Services team as a Field Engineer.
The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults, and Quality Inspection.
A bit about your roleBased anywhere in Adelaide, your new role as a Field Engineer would require you to represent nbn’s Field Services team for all field-based assurance activities. You will be responsible for the support, integration, augmentation, field audits, connect quality, and Delivery Partner quality activities across nbn and the services connected to the network.
You will provide high-level field support which may involve travel, scheduled after-hours activities, and may require you to be part of an on-call roster and respond to after-hours call outs.
The role would see you:
- Manage and conduct equipment and system level Service Assurance activities in the field
- Quality improvement of Active network construction activities and investigation of early-onset faults
- Provide on-site, complex, technical, and ad-hoc network support
- Resolve technical escalations from Customer Field Technicians
- Perform end-user installation and assurance activities
- Provide support for changes or upgrades to network elements
- Work within the confines of SLA, OLA, and CRQ timeframes
Knowledgeable in basic HFC design principals.
Background in basic fibre optics.
Ability to assure the network from CMTS to CMA.
A bit about youYou would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON, or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial.
You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be an advantage in this role. Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be a highly organized team player, with the ability to adapt to a changing and dynamic work environment.
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