Workforce Planning and Productivity Leader
vor 2 Wochen
Support workforce effectiveness & productivity outcomes across National Assessing. Provide innovative workforce management to improve the customer experience in Brisbane, Sydney, or Melbourne locations. The Productivity and Workforce Planning Leader is accountable for supporting workforce effectiveness and productivity outcomes across National Assessing. The position plays a critical role overseeing the use of productivity technical assets (Enlighten) in ASCO and Assessing, supporting leaders in maintaining relevant productivity practices, and proactively identifying operational, process, and system opportunities to improve productivity outcomes.
What You'll Do- Successful implementation and embedment of Motor Claims productivity strategies and assets, whilst advocating a positive change culture. This includes the ability to recognize, understand and support the need for change and anticipate the impact on teams.
- Drive relevant productivity practices and support incident investigation, process, and system remediation as required. This may include system changes and maintenance (e.g. teams, skills, agent, groups).
- Proactively identify operational, process, and system opportunities to improve productivity outcomes.
- Produce high-quality reporting, analysis, and insights relating to workforce productivity, effectiveness, and efficiency outputs, including raising/reporting performance risks to National Assessing Leadership team.
- Provide high-level support to National Assessment leadership team in operationalizing the business strategy.
- Apply governance practices and controls to ensure activity timings and related productivity metrics remain relevant.
- Previous experience in workforce management/productivity.
- Project delivery experience.
- Previous business improvement and change management experience.
- Background within Insurance.
Suncorp Group is all about making a difference for people and in the communities they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day. If this opportunity sounds like the challenge you have been looking for, please apply online today. At Suncorp, we build inclusion by providing an environment where everyone can be themselves and feel valued, involved, and respected for their perspectives and contribution.
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