Technical Claims Lead
vor 1 Woche
Add expected salary to your profile for insights
Technical Claims Lead (Club Marine) | Melbourne
- Full-time permanent opportunity with great staff benefits
- Hybrid and Flexible working arrangements
Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a member of the Global Allianz Group. When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.
We are currently seeking an energetic and passionate individual to join our National team as a Technical Lead. Working in a team of claims specialists, you will be part of a supportive team pursuing excellence in customer service.
The primary purpose of this role is to bolster a team of claims consultants and specialists by providing technical assistance and guidance while supervising liability assessments and improve the overall efficiency of Club Marine’s claims team.
You'll be responsible for
- Undertake reviews of the claims technical process via review of claims files, invoices and staff feedback and provide feedback that leads to claims savings.
- Maintain knowledge of current legislation, together with Club Marine's product offering and how this impacts claims management, applying soundly based decision-making & advice to Claims Consultants to ensure decisions surrounding liability are accurate throughout the life of the claim.
- Provide oversight of the payments process, ensuring timely and accurate payments to claimants and providers.
- Identify relevant technical training needs for the claims unit through completion of training needs analysis and validation of approval to repair documents (ATR), acceptance of quotes, and technical referrals, providing regular feedback.
- Act as an effective escalation point for all technical product referrals.
- Provide oversight of all denial letters being issued to Insureds to ensure all denials are in accordance with Club Marine product offering and applying 'fairness' consideration. Register all being issued in denial register.
- Oversee a leakage monitoring program to identify areas where staff need technical development to increase knowledge & confidence in multi-dimensional claim file handling. Record and analyse claims leakage in detail, provide feedback to staff to enhance their skills. Work with Claims Management to develop and implement strategies to reduce preventable leakage and collaborate to lower overall costs.
- Proactively manage own portfolio of complex claims within CASA and make decisions within the appropriate policy limits.
About you
- Demonstrated experience managing a portfolio of technical claims at a senior level meeting all competency elements defined in ‘Claims Competency Framework’ within General Insurance is essential.
- A sound understanding of boating/ pleasure craft industry is beneficial.
- Adept at proactively building and maintaining professional relationships.
- Identifies issues and opportunities using all relevant and available information. Determines the causes and possible solutions to risk/problems to drive excellent customer experience.
- Knows how to use the software effectively and efficiently. Understands the processes and procedures that align to providing excellent customer experience.
- The ability to understand, interpret, communicate, and take action recognising market/industry issues and trends.
What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
Whether you’re an insurance professional or just starting out, Allianz have a wide range of opportunities to help you take the next step. Join a global leader, work with a diverse group of people and see how far you can go in a positive, rewarding environment.
The Allianz Australia Group operates across Australia and New Zealand. It delivers a wide range of personal, commercial and corporate insurance products and services. Over 3 million policy holders and more than 50% of Australia’s top 200 BRW companies rely on us for their insurance needs.
With over 4500 staff, Allianz Australia is a wholly-owned subsidiary of the Allianz Group, one of the world’s largest financial services companies. Come and work at Allianz and have the opportunity to grow your career with us.
Whether you’re an insurance professional or just starting out, Allianz have a wide range of opportunities to help you take the next step. Join a global leader, work with a diverse group of people and see how far you can go in a positive, rewarding environment.
The Allianz Australia Group operates across Australia and New Zealand. It delivers a wide range of personal, commercial and corporate insurance products and services. Over 3 million policy holders and more than 50% of Australia’s top 200 BRW companies rely on us for their insurance needs.
With over 4500 staff, Allianz Australia is a wholly-owned subsidiary of the Allianz Group, one of the world’s largest financial services companies. Come and work at Allianz and have the opportunity to grow your career with us.
Don’t provide your bank or credit card details when applying for jobs.
Choose from thousands of courses delivered by leaders in education.
#J-18808-Ljbffr-
Technical Claims Lead
vor 2 Wochen
Melbourne, Österreich Allianz Popular SL. VollzeitArea of Expertise: Customer Services & Claims Unit: Allianz Australia Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 48666 Non-ExecutiveTechnical Claims Lead - Club Marine 48666 | Customer Services & Claims | Professional | Allianz Australia |...
-
Senior Technical Specialist
vor 4 Wochen
Melbourne, Österreich DXC providing claims management services VollzeitDXC providing claims management services Workers' Compensation (Insurance & Superannuation) The purpose of this role is to support the Case Management teams, specifically Technical Managers, by providing up-to-date technical guidance, identifying entitlement review opportunities and strategies for claims management in relation worker’s compensation...
-
Senior Technical Specialist
vor 4 Wochen
Melbourne, Österreich DXC providing claims management services VollzeitDXC providing claims management services Workers' Compensation (Insurance & Superannuation) The purpose of this role is to support the Case Management teams, specifically Technical Managers, by providing up-to-date technical guidance, identifying entitlement review opportunities and strategies for claims management in relation worker’s compensation...
-
Portfolio Lead
vor 3 Wochen
Melbourne, Österreich State of Victoria VollzeitAs the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will lead, coach, and develop the team to provide a positive client experience and timely resolution.Department:Victorian Managed Insurance AuthorityWork Type:Ongoing - full timeJob...
-
Portfolio Lead
vor 3 Wochen
Melbourne, Österreich State of Victoria VollzeitAs the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will lead, coach, and develop the team to provide a positive client experience and timely resolution. Department: Victorian Managed Insurance Authority Work Type: Ongoing - full time ...
-
Portfolio Lead
vor 4 Wochen
Melbourne, Österreich State Government of Victoria, Australia VollzeitJob posted:27/05/2024Organisation:Victorian Managed Insurance AuthoritySalary:Salary not specifiedOccupation:Insurance and SuperannuationReference:VG/VMIA/DBI/1796868As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will lead, coach, and...
-
Technical Lead- Node/ Typescript
vor 1 Monat
Melbourne, Österreich Iterate Recruitment Pty Vollzeit1 week ago Be among the first 25 applicants Direct message the job poster from iterate We are currently recruiting for a household Australian name looking for a Technical Lead on a long-term contract basis. They have an incredibly strong market presence, offering stability in an industry that is currently thriving. You will be leading a small team of 2...
-
Engineering Technical Lead
vor 2 Wochen
Melbourne, Österreich Technical Concept GmbH VollzeitAt ANZ Plus, our purpose is to provide the tools, support, and insights our customers need to improve their financial well-being. The ANZ Plus app makes it easier for our customers to manage and save their money.You won't need to worry about outdated enterprise tech here. At ANZ Plus, we are 100% cloud-based, write most of our code in Go, and deploy to...
-
Claims Training Consultant
vor 2 Stunden
Melbourne, Österreich TAL Australia VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about.We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for...
-
Autonomy Engineering Lead
Vor 4 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it...
-
Autonomy Engineering Lead
Vor 4 Tagen
Melbourne, Österreich Lead Discovery GmbH VollzeitYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it...
-
Portfolio Lead
vor 4 Wochen
City of Melbourne, Österreich State Government of Victoria, Australia VollzeitJob posted: 27/05/2024 Organisation: Victorian Managed Insurance Authority Salary: Salary not specified Occupation: Insurance and Superannuation Reference: VG/VMIA/DBI/1796868 As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will...
-
Portfolio Lead
vor 4 Wochen
City of Melbourne, Österreich State Government of Victoria, Australia VollzeitJob posted: 27/05/2024 Organisation: Victorian Managed Insurance Authority Salary: Salary not specified Occupation: Insurance and Superannuation Reference: VG/VMIA/DBI/1796868 As the Portfolio Lead – Insolvency Claims, you will bring significant claims expertise and strategic approach to manage a critical portfolio of insolvent claims. You will...
-
Claims Advisor – General Insurance
vor 4 Wochen
Melbourne, Österreich Willis Towers Watson VollzeitWe are currently seeking a full-time Claims Advisor with a background in all lines of General Insurance to join the Australian Claims Team. This role is ideally based in Melbourne, but we are also open to the role being based in Brisbane or Sydney. The role may involve occasional interstate travel where required by client and business needs. As a Claims...
-
Technical Lead
vor 1 Monat
Melbourne, Österreich Cotalent VollzeitAbout themA custom software development company working with a whole range of clients, from startups to huge corporations are looking at adding a Technical Lead to their team. Their lean structure means there is always a place to grow and voice your opinion on the project, how it should be done, how it should be built. Most of their projects are built with...
-
Technical Lead
vor 4 Wochen
Melbourne, Österreich Cotalent VollzeitAbout themA custom software development company working with a whole range of clients, from startups to huge corporations are looking at adding a Technical Lead to their team. Their lean structure means there is always a place to grow and voice your opinion on the project, how it should be done, how it should be built. Most of their projects are built with...
-
Team Leader Claims Processing
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitStart Date: July 2024Location: Hybrid role, based in our Melbourne CBD12-month Fixed term, full time roleThe heart of the role:The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable,...
-
Team Leader Claims Processing
vor 4 Wochen
Melbourne, Österreich Bupaoptical VollzeitStart Date: July 2024Location: Hybrid role, based in our Melbourne CBD12-month Fixed term, full time roleThe heart of the role:The Team Leader’s primary role is to lead, develop, mentor, coach and inspire a team population by driving a high-performance culture that is focused on delivering an exceptional customer experience that is efficient, profitable,...
-
Claims Officer
vor 2 Wochen
Melbourne, Österreich Zurich 56 Company Ltd VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Claims Officer 114107 How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter future… A...
-
Claims Consultant
vor 3 Wochen
Melbourne, Österreich TAL VollzeitFrom the millions of Australian’s, we protect, to those that make it happen every day at TAL, people really are what we’re all about.TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community.People who are passionate about making the most of the...
