Team Leader Disability Support Worker
vor 4 Wochen
Position Title: TEAM LEADER DISABILITY TEAM LEADER
Status: Part-Time
Award: Social, Community, Home Care and Disability Services
Industry (SCHADS) Award
Position Purpose
The purpose of this role is to provide Team Leader direction/supervision support to participants and ensure their health, safety, and well-being by providing individualised support that will enable them to achieve their goals of living an independent and fulfilling life.
Reporting to Support Coordinator
Supported Independent Living Manager
Skills,
An understanding of Positive Behaviour Support Plans or the ability to quickly acquire the skills;
- Preferably a minimum of one year of experience supporting people with disability or mental health conditions and/or with complex and multiple care needs;
- An understanding of the term “implementation of Restrictive Practice”;
- Good practical and or theoretical knowledge of working with people with challenging Behaviour.
Qualifications And Experience,
- Relevant qualifications in disability, mental health, community services or similar fields preferred
- Experience in performing manual handling tasks such as hoisting
- A current Disability Worker Screening clearance, Blue Card, or the ability to acquire one before starting
Personal Attributes
- Ability to work under pressure (essential)
- A positive approach to change (essential)
- Creative and innovative (desirable)
Special Conditions
- A driver's licence accompanied by a registered and safe vehicle that includes comprehensive motor vehicle insurance
Our Vision
Accord Care is dedicated to supporting not only the physical well-being but also the emotional and social needs of our clients and their families. Our commitment to these core values guides every aspect of our organisation, ensuring that we empower our team members to respect one another, uphold family values, and make a positive and lasting contribution to the lives we touch.
Our Mission
At Accord Care, our mission is to provide compassionate and exceptional care while fostering a culture of respect, family values, and meaningful contribution.
Our Values
This mission statement reflects Accord Care's dedication to The ACCORD WAY.
Accountability
Taking responsibility for the care provided and ensuring that it meets the highest standards of quality and safety.
Choice
Respecting the autonomy and choices of individuals with disabilities regarding their care, services, and daily lives.
Working together with individuals, families, and a multidisciplinary team to create a comprehensive and effective support plan.
Providing equal opportunities for individuals with disabilities to learn, work, and participate in their communities.
Respect
Treating individuals with dignity, respect for their autonomy, and cultural sensitivity, regardless of their age, background, or condition
Diversity
Acknowledging and embracing the diversity of individuals receiving care, recognizing that each person has unique needs and preference
KEY ACCOUNTABILITIES
KEY RESULT AREA – INTERNAL EFFICIENCY
Responsibilities and Duties
Key Performance Indicators (KPI’s)
Ensure effective communication channels with other staff, supervisor, management, participants, carers and other relevant stakeholders
Progress notes are written following each occasion of support
The communication book is read at the commencement of each shift to check participant movements/activities and check duties for that shift
Incidents are reported with completed documentation provided by the end of the first working day following the incident
Complete other administrative tasks required to ensure compliance with Accord Care Qld Pty Ltd. procedures
Ensure the Service Coordinator / Oncall has been made aware of any anomalies within the shift.
Ensure a positive public image of Accord Care Qld Pty Ltd is presented
All business activities comply with Accord Care Qld Pty Ltd Code of Conduct, regulatory and legislative requirements and ethical practices
Policies and procedures are adhered to
Displays honesty and truthfulness, confronts problems quickly displays a strong commitment to organisational success and inspires others to make and achieve goals
Maintain appropriate records in accordance with established documentation protocols
records are completed in accordance with established documentation protocols
Participate in staff meetings, and regular supervision and training
Attendance at supervision, performance evaluation sessions and training
KEY RESULT AREA – PEOPLE AND CAPABILITY
Responsibilities and Duties
Key Performance Indicators (KPI’s)
Maintain a safe and non-discriminatory workplace
Set availability on the workplace App
Acknowledge shifts on the workplace app when sent
Log on to the appropriate application to record your attendance at the work location
Appropriate notice for illness or other leave types.
WHS checks are undertaken and documentation maintained
Recognises assesses and actions hazards, including equipment, motor vehicles and facilities
Incidents are recorded and reported and remedial action is taken.
Household duties are attended to to ensure a hygienic environment is maintained
Accord Care Qld Pty Ltd policies and procedures are adhered to
Act professionally and respectfully at all times
Professional relationships are maintained with participants, team members and service management
Complaints are responded to in a timely and professional manner
The confidentiality of participants and organisational information is respected and maintained at all times
KEY RESULT AREA – PARTICIPANT OUTCOMES/SERVICE DELIVERY
Team Leader Responsibilities and Duties
Key Performance Indicators (KPI’s)
Implement and monitor high-quality person-centred plans that support personal life choices
A person-centred approach in service delivery is adopted
Individual program plans are implemented to enable learning, independence and safe living skills.
Ensure support workers complete daily reports.
Ensure Incident reports are completed at the end of the shift.
Ensure weekly reports are completed and submitted on time.
Ensure monthly reports are completed and submitted on time
Outcomes achieved demonstrate informed choice by the participant and this is documented.
Participant files contain community opportunities accessed or support provided to expand their social networks.
Participant files are maintained in accordance with legislation and organisational requirements.
All participants are treated with respect and cultural sensitivity and awareness are displayed.
The rights and responsibilities of participants and their carers are respected and maintained at all times
Services provided meet the NDIS Disability Services Standards and other relevant legislation
Support participants in all aspects of daily life, including but not limited to:
-
The individual needs of participants are met.
assistance with Team Leader needs such as toileting, showering, grooming and dressing
transporting participants to and from home and day programs, and other activities and appointments
make medical appointments as directed or required and attend where possible with the client the appointments
assist with the administration of medication in accordance with the Medication Management policy
supporting participants to manage their money and purchase requested items such as preparing weekly menu plans and assist with shopping
Carry out domestic duties including menu planning, cooking, serving meals, cleaning and shopping
KEY RESULTS AREA - SITE RESPONSIBILITIES
Mentor train supervise
Undertake site induction, ensuring that the new site Team Leader is inducted correctly and is provided with every opportunity to do well.
Lead and Guide Staff
Communicate with the Service Coordinator regarding matters of staff.
Attends and contributes to monthly meetings, and prepares agendas and meeting minutes.
Building Maintenance
Communicate any houses/equipment maintenance issues to the Service Coordinator
KEY RESULT AREA – FINANCIAL SUSTAINABILITY AND BUSINESS PERFORMANCE
Responsibilities and Duties
Key Performance Indicators (KPIs)
Contribute to the effective financial management and sustainability of the organisation.
Payroll staff receive timesheets on time to process
Expenditure of individual participant plans is within budget and service guidelines and procedures
Data and progress notes are accurate and timely
KEY RESULT AREA – QUALITY MANAGEMENT AND IMPROVEMENT
Responsibilities and Duties
Key Performance Indicators (KPIs)
Continuously strive for excellence and innovation as part of quality improvement in service provision
Service delivery is continuously monitored to ensure participants are receiving the service they request
Embraces and participates in the organisation's ‘best practice’ and ‘continual improvement approach
Remains current e-learning modules
Initiates and manages the change process and energises and accelerates it on an ongoing basis, taking steps to remove barriers when they arise
Implementation of updated policies and procedures
ACTIVITY ACTION ASSESSMENT
Task : House Supervision to maintain Participant wellbeing
Site: Supported Independent Living
Description:
The Team Leader drives to a client’s home and then performs the duties that are required by that particular client.
The Team Leader may work on his/her own in a client’s home or with another Care Worker, depending on the client’s mobility.
May perform any of the following duties:
- Personal care: including showering/sponging and dressing
- Toileting, including rearranging clothing
- Shopping - Assisting with mobility and transfers
- Washing clothes/ Ironing
- General tidying and cleaning:
including mopping, dusting, and vacuuming
Overall Physical Demand Rating:
Medium
OH&S : To be trained in correct manual handling and infectious disease control Fire evacuation and CPR training required
Shift Times:
Shift times vary depending on the needs of the particular clientele or what the arrangement be may otherwise.
PPE: Closed-in shoes, mask, gloves and other appropriate clothing suitable for specific tasks.
Physical Environment: Team Leaders are expected to provide care for the personal residents of their clients.
Team Leaders are to supervise build teams and set standards for Support Workers rostered to the participant's residence
Client Base : Mixed for age, gender, concomitant illness or health issues, and abilities, ethnic or cultural background.
Client needs/demands vary according to the individual.
Education: Team Leader / workers can work without having formal qualifications.
The following are suitable.
‐ Certificate III / IV in Aged Care
‐ Certificate III / IV in Disability
In-home personal Team Leader roles may require the person to hold a Certificate IV in Home and Community Care Certificate III or Certificate IV in Home and Community Care.
Physical Demands of Working Day
(Percentage of actual time spent doing the task)
. R = Rare (0-5%) F = Frequent (34-66%)
O = Occasional (6-33%) C = Constant (67-100%)
Task Rotation:
Tasks are completed according to the needs of the client. Although the needs may be repetitive in nature.
Factors
R
O
F
C
Comment
Standing and Walking
X
E.g., shopping, walking, around client’s house
X
Driving between clients, documentation
Lifting
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