![Roman Health Pharmacy LLC](https://media.trabajo.org/img/noimg.jpg)
Customer Solutions Specialist
vor 4 Wochen
Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. Youwill work closely withour awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
Take a look here what it's like to work atTyro
About the role
Tyro's Customer Solutions team sits within the Customer Service team, which contributes hugely to Tyro’s growth and success. We provide account management and banking services to over 80% of Tyro’s merchant base. We actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of service than other banks. We provide core banking services to over 30,000 small and medium business across Australia, so we take Risk, Compliance, and quality pretty seriously. It's an environment that changes constantly, and we need to be able to adapt to new circumstances and the changing needs of our internal and external customers.
The role of the Customer Solutions Specialist is to handle customer complaints within a timely manner (in accordance to regulatory requirements and our IDR process), determine complaint driver trends and conduct root cause analysis when required. You will also assist in providing ideas for process improvement or ways to resolve common themes or trends from complaints and work on any adhoc work required by the Customer Solutions Manager, all with the aim to achieve our goal of delivering a best in industry customer experience.
What you'll do- Uphold and contribute to Tyro’s strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work
- Handle customer or prospect complaints (in accordance with RG271) and attempt to resolve all complaints to the customers satisfaction
- Escalate any dissatisfied customers according to the IDR and EDR process
- Ability to handle omni-channel customer enquiries and complaints, including those raised through social media channels
- Be able to investigate and problem solve to resolve any unusual customer scenarios
- Work closely with the Compliance team for any complaints raised through the EDR process
- Work with the team to determine complaint drivers and conduct root cause analysis
- Be the ‘voice of the customer’ to identify and raise common themes from complaints
- Assist with process improvement to help better the customer journey or experience
- Have an understanding of Tyro and competitor pricing
- Assist the wider Customer Solutions Team with any Collections, Asset Recovery, ad hoc reporting or project work
- Escalate any ‘strange’ customer scenarios
- Proactively seek to expand their knowledge on Tyro's products and services and stay up to date with any changes
- Maintain and develop personal brand
- Display a competent level of business acumen
- Have an enthusiasm for customer service, and be able to contact merchants in a timely manner
- Be highly organised, self-motivated, responsible and accountable
- Have a keen attention to detail
- Have excellent time management
- Build strong relationships both with customers and with internal stakeholders
- Continuously look for opportunities for process improvements and improving the customer experience
- Have loads of initiative
- Contribute to the energetic and vibrant Tyro culture
Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more
Our Story
Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With10 industry firststo market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.
Values
Wow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
Privacy and Submitting your Application
By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.
Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.
We are a Circle Back Initiative Employer and commit to responding to every applicant.
#J-18808-Ljbffr-
Solution Implementation Specialist
vor 2 Monaten
Sydney, Österreich One Fit Stop (Australia) Pty Ltd VollzeitAbout OneFitStopOneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences. The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day...
-
Solution Implementation Specialist
vor 4 Wochen
Sydney, Österreich One Fit Stop (Australia) Pty Ltd VollzeitAbout OneFitStopOneFitStop empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences. The OneFitStop FitStack Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The OneFitStop technology services the day-to-day...
-
Advisory Solution Consultant
vor 1 Monat
Sydney, Österreich ServiceNow VollzeitAdvisory Solution Consultant - Customer ExperienceFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: Flexible At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining...
-
Advisory Solution Consultant
vor 4 Wochen
Sydney, Österreich ServiceNow VollzeitAdvisory Solution Consultant - Customer ExperienceFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: Flexible At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining...
-
Oracle Solutions Specialist
vor 1 Tag
Sydney, Österreich Cognizant VollzeitCognizant is recruiting an Oracle Solutions Specialist, to join our team in Sydney. As an Oracle Solutions Specialist, you will be responsible for driving business growth within the Australia and New Zealand region, primarily around key Oracle technologies, including, but not limited to, Oracle Enterprise Applications (Oracle EBS, Oracle Fusion, Oracle EPM,...
-
Sydney, Österreich myGwork - LGBTQ+ Business Community VollzeitAre you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for Startups? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO)...
-
Digital Solution Area Specialists
vor 1 Woche
Sydney, Österreich Microsoft VollzeitArchitects (Information & Communication Technology) Full time Subsidised health insurance + stock discounts Enterprise Digital Sales, part of Microsoft's SMC and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOAre you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for Startups? Do you love building new strategic and data-driven...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Customer Solutions Engineer
vor 2 Wochen
Sydney, Österreich OpenFin VollzeitCustomer Solutions Engineer Location: Sydney, Australia (Hybrid-Remote) This position is hybrid-remote, with the expectation of being on-site with clients in Sydney and the surrounding region as needed. Occasional travel to our corporate office(s) in London and NYC are expected (subject to your existing legal right to work within the jurisdiction). External...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Sydney, Österreich Amazon VollzeitSr. Manager – Specialist Solutions Architects, Startups, APJ, WWSOJob ID: 2659337 | Amazon Web Services Australia Pty Ltd - D81Are you a customer-obsessed builder with a passion for helping Startups achieve their full potential? Do you have the business savvy, Startup background, and tech skills necessary to help position AWS as the best cloud provider for...
-
Customer Support Specialist
vor 1 Monat
Sydney, Österreich Letsweel VollzeitWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep our colleagues and customers at...
-
Digital Solution Area Specialists
Vor 4 Tagen
Sydney, Österreich Jobsign KLG VollzeitDigital Solution Area Specialists - Data & AI Global Accounts Sydney, Australia Enterprise Digital Sales, part of Microsoft's SMC and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or...
-
Customer Service Specialist
vor 1 Monat
Sydney, Österreich Metso Corporation VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Customer Service Specialist Primary Location: Eagle Farm, Brisbane, QLD, AU Tomago, NSW, AU Sydney, NSW, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the...
-
Junior Claims Specialist
vor 1 Monat
Sydney, Österreich Swiss Re - Schweizerische Rückversicherungs-Gesellschaft VollzeitJunior Claims Specialist (Corporate Solutions) Corporate Solutions considers each claim to be a business opportunity and is looking for a proactive, solution-oriented Claims Specialist for our Sydney office who will be responsible for handling a diverse portfolio of property claims. You will be a strategic thinker and confident decision maker who is...