Customer Support Manager/ Dispatch Manager
vor 2 Wochen
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At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.
About the Opportunity
We have an exciting opportunity to join Metcash as a Customer Support Manager (also known as Dispatch Manager) . The role is responsible for the effective management of the Warehouse function for outbound goods. The Dispatch Manager will ensure workplace health and safety requirements, including Chain of Responsibility (CoR) are maintained and that the agreed targets for customer service are achieved. This role will lead our pickers and transport solution including company own fleet to ensure that delivery to the customer is timely, with any delays communicated, cost effective and within the parameters of agreements.
In this Role
- Oversee the handling, dispatch and distribution for all outbound orders from the warehouse/s within the agreed service levels
- Establish or adjust staffing levels and assign workload to optimize the efficiency of the outbound operations
- Identify and recommend areas of improvement, establish innovative or adjust existing work procedures and practices to optimize efficiency of the warehouse, customer service and personnel
- Implement changes as identified and authorized by the management team to drive continuous improvement.
- Lead team providing coaching and feedback to improve performance
You’re Likely a Match If
- Prior experience with union EA negotiations
- Experience in management of Company Feel, 3PL and/or 4PL transport providers
- Knowledge of warehousing operations and the functions involved; Warehouse Management Systems (WMS); FMCG, retail or warehousing knowledge
- Understanding of Metcash safety policies; chain of responsibility for safety related incidents; OHS/WC/COR and HACCP safety compliance and injury management
- People management experience; experience conducting performance reviews; coaching and mentoring staff
Life at Metcash
Experience a supportive and flexible work environment. We are a FlexReady accredited workplace
Enjoy a 5th week of annual leave every year after your first year.
Benefit from 2 well-being days and 1 volunteer day annually.
An abundance of learning, development, and career growth opportunities.
12 weeks of gender-neutral paid parental leave for primary carers.
Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.
Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.
️ A neutral gender pay gap of under 5% as published by WGEA 2022- 2023
Gold accreditation by Mental Health Australia.
Incredible value discounts and perks through our team member app, “Our Local”.
About Us
Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.
We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.
We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.
Join us and become part of something bigger
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