IT Onsite Support Specialist
vor 1 Monat
WSP Australia is looking for IT Onsite Support Specialists to join our Australian IT team
- TheIT Onsite Support Specialist will have a customer-oriented attitude and will be responsible for providing efficient 1st & 2nd Level onsite IT support and assistance to end users in relation to computer hardware, software, telecommunications, and peripheral products, ensuring compliance with all WSP IT policies.
- If you’re computer-savvy, can work as part of a team or individually and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques
Main responsibilities include:
- Providing1st & 2nd Level IT support, ensuring users receive a high standard of service, includingevaluating and resolving routine user problemsthrough hardware, software, or system Maintenance, andliaising with external support contractors, as appropriate, for additional assistance.
- Logging and resolving tickets in accordance with relevant policies and global service level agreements.
- Supporting and instructing users in the use of computer equipment and software applications; answering questions and assisting in resolving problems regarding the methods and procedures for the use of applications.
- Performing the installation of new hardware/software; installing, testing, and monitoring the operation of computer hardware and software; configuring hardware and software; and undertaking updates as required.
Essential:
- Qualification in a computing discipline and/or a minimum of 2 years relevant experiencein an IT support function.
- Superior communication skills both verbal & written with the ability to explain technical issues clearly in lay terms to non-IT staff,
- Contemporary working knowledge of a wide range of computer technologies including desktop hardware, operating systems and peripherals, thin client technology and office automation products.
- Workingknowledge of communication protocolsand tools e.g., DHCP, TCP/IP, SCCM etc.
- High-level competency in all Microsoft Office applications including O365, Teams etc.
- Maintain a current Driver’s Licence.
- Working knowledge of ServiceNow & ITIL methodologies.
- Australian Citizen or resident
Desirable:
- ITIL v4 Foundations Certification.
- Experience in supporting digital engineering applications.
WSP is one of the world's leading engineering professional services firms, bringing together approximately 6,000 talented people across 15 offices in Australia. We are technical experts who design and provide strategic advice on sustainable solutions andengineerFuture ReadyTM projects that will help societies grow for lifetimes to come.
At WSP, we want you to embrace your curiosity and work in a culture celebrating different perspectives. With access to global scale and reach, you’ll connect with the brightest minds in the field to make the best work of your life.
We believe that in imagining a better future for us all, you’ll imagine a better future for you.
To find out more about our commitment to the health and wellbeing of our people, and the programs we’ve designed to help you thrive, go to our Benefits page.
Think this could be the opportunity for you? Apply now to begin your journey with WSP.
WSP. With us, you can.
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