Product Director
vor 3 Wochen
Striving to create a better world where every pet is healthy, happy and spends more quality-time with their pet parents
Customer Support
Full-time
Office | Sydney, NSW, Australia
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
Since we were founded in 2011, Pet Circle’s aim has been simple; to provide our community of loving pet parents with all of their pet needs, from the comfort of their own homes. We are a true specialist for everything ‘pet’ because we believe pets deserve better.
Fast forward ten years and today we support over 700,000 loyal customers with a better range, better price and better experience . …
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About the roleThe Opportunity
We’re looking for a talented individual to join Pet Circle as our new Product Director - Customer. This is a pivotal senior role that will steer the evolution of our core digital customer experiences. We have an ambitious plan to take our customer experience to the next level and this role will be at the heart of that journey. This is one of those rare career defining opportunities for the right …
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What you'll be responsible forQuery HandlingComplaints ResolutionLog, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll needVerbal communicationSpeaks clearly to convey information effectively to a target audience
Problem solvingIdentifies problems and develops logical solutions that address the problems
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