Aktuelle Jobs im Zusammenhang mit Senior IT Support Analyst - City Of Canning - Wesfarmers Industrial & Safety

The Opportunity

As a Senior IT Support Analyst, you will be responsible for providing technical support in a professional, timely, and courteous manner. As a senior within the IT Support Team, you will provide guidance and build strong relationships to ensure effective solutions are delivered.

This is a 12-month maximum term opportunity and will be based onsite at Blackwoods Canning Vale.

Some of the tasks:

• Field incoming requests from end users via ServiceNow
• Log all calls into the IT Service Management tool as per the Service Desk call handling process, ensuring all information of the enquiry is documented accurately
• Manage the relationship between Service Desk, internal customers and other teams
• Provide guidance and support to IT Support Analysts to ensure they can develop their skills and provide better services
• Prioritise and schedule the resolution of incidents and fulfilment of service requests, providing point of escalation
• Working collaboratively with other support analysts, assisting in resolution of calls

Some of the skills:

• Desk support experience and working knowledge of IT diagnostic utilities
• Understanding of Windows10/Windows 11 fundamentals and experience with operating systems
• Experience with supporting Microsoft O365, Microsoft Dynamics USD and Fin Ops
• Excellent team collaboration skills, with a hands-on and proactive approach
• High level interpersonal skills, with a focus on rapport-building and communication

Our Story

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.