Service Desk Engineer

vor 4 Wochen


Sydney, Österreich eFinancialCareers Ltd. Vollzeit

23rd May, 2024

Join a fun, smart and collaborative team and be responsible for fielding and resolving important technical Service Desk tickets (Active Directory / Group policy / PC troubleshooting)
You'll be an escalation person for corporate customer issues with the company's systems and networks.
A great opportunity to get experience with cloud hosted technology & software systems...

Working for a Technology / Cloud First Co, will provide a fantastic opportunity for you to become hands on with PC troubleshooting, Microsoft Windows, Active Directory, Jira, Firewall (Fortigate), AWS Technologies in an ITIL Environment.

The Role -

  • Identify and resolve Windows and AD issues via phone and remote support tools, in an effective and timely manner.
  • Active directory password tickets and more complex system deep dives.
  • Analyse, identify, diagnose, and troubleshoot user desktop technical issues.
  • Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups.
  • Perform basic administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules.
  • Document all service desk interactions in JIRA a popular Atlassian tool.
  • Access to extensive technical documents and knowledge base.
  • Identify and escalate more complex problems or urgent situations to Senior team members.
You -
  • Help desk / Customer Service experience and passion - Enjoy helping
  • Knowledge of Windows 7, 8 and 10, along with Office 365.
  • Active Directory experience creating and removing accounts, resetting passwords, group policy.
  • Knowledge of using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
  • Basic understanding of PC hardware set-up and configuration.
  • Learn the ITIL approach to IT service management.
  • Critical thinking. Trouble shooting methodology
  • Confident - ie Someone who will try to resolve the problem but also who is willing to ask for help when required.
  • Friendly.
  • Helpful.
  • TEAM PLAYER

Don't miss out on the best Technical Service Desk role in Sydney
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