Team Leader; Commercial Property
vor 4 Wochen
Add expected salary to your profile for insights
Reporting to the Senior Manager, you will ensure that claims entrusted by clients to Sedgwick are managed efficiently and to the KPI’s & SLA’s set, with particular emphasis on customer and cost outcomes.
You will strive to ensure colleagues are supported and enabled to perform their roles to the performance standards agreed. To do this, the Team Leader will be responsible for providing coaching and development to their colleagues as well as ensuring colleagues focus on customer outcomes.
What are my accountabilities?
- Ensure that colleagues understand the criticality of outcome focussed customer experience and provide coaching consistent with outcomes and not outputs.
- Manage customer complaints received, including updating the client and the Sedgwick Account Manager. Learnings from each complaint to be channelled for continuous improvement.
- Lead and develop direct reports to enable them to deliver to outcomes for client, customer, and the business
- Provide coaching and development to colleagues through reviewing and auditing work, listening to phone calls and engaging with colleagues through one on ones to enable optimum performance
- Meet with clients and/or client account managers to ensure a clear understanding of requirements and expectations are held by the business
- Maintain engagement with clients to remain open and aware of clients’ requirements and expectations in the delivery of their claims
- Ensure that client requirements and expectations are delivered by colleagues through oversight and governance of KPI’s and SLA’s
- Oversee the day to day operation of team including resourcing, productivity, utilisation, breaks etc.
- Manage resourcing requirements within team based on workflow/volumes and liaise with peers and direct manager when additional support is required, with an emphasis on ensuring delivery of customer outcomes are maintained
About you:
- Bachelor of Business / Economics (desired, not essential)
- ANZIIF Qualification (desired, not essential)
- 3+ years’ experience in property claims
- 2+ years’ experience in leadership
- Experience in stakeholder & client relationships
Caring Counts
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth. Sedgwick is an equal opportunity employer; we are committed to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for
Some of the Benefits of working with us are:
- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways
Insurance & Superannuation
More than 10,000 employees
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients' specific needs in casualty, property, marine, benefits and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.
Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing.
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients' specific needs in casualty, property, marine, benefits and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.
Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing.
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