Quality & Transformation Lead

vor 4 Wochen


Melbourne, Österreich Rationalz Pty Vollzeit
Job Role- Quality & Transformation Lead

Loc- Melbourne, Australia

Mandatory Skills

  • 8-10 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain
  • Expert in Industry best practices like ITIL, Six Sigma, Lean, Agile applications.

Roles And Responsibilities

  • Develop a Quality Management Framework for various functions.
  • Identify CTQ parameters and linkage to SLA/KPIs
  • Identify and lead transformational projects; and obtain approvals by providing business justifications.
  • Ensure enhance customer experience of customer and its end customers.
  • Priorities the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.
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