CSR Supervisor

There are two supervisors in the Central Specimen Reception unit. The Supervisors work together to achieve both organisational and personal objectives. The supervisors undertake operational supervision of the work unit and lead staff, and the other oversees training, however the supervisors move between these duties as required. The number of direct reports this position is responsible for is up to 25 staff.The CSR Supervisor of PAH CSR reports to the CSR Manager.

The successful candidate will have excellent interpersonal skills, qualities of resilience, well-developed communication skills including negotiation and influencing competencies.

Key competencies (role specific criteria)

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under ‘Your key responsibilities', the ideal applicant will be someone who can demonstrate the following:

• Proven ability to solve problems and show initiative in the workplace.
• Demonstrated ability to effectively use computerised systems
• Experience in pre-analytical processes and excellent troubleshooting abilities in a large and complex specimen reception unit.
• Demonstrated ability to arrange in-service training and continuing educational programs for Specimen Reception staff and delivery of training programs for changes in Standard Operating Procedures or equipment.
• Proven ability to manage time effectively in a highly process driven environment with competing priorities
• Ability to plan and prioritise to effectively manage the customer service function in alignment with the overall strategic plan of the Department.

Qualifications, registrations and other requirements

• Mandatory Qualifications: Nil
• Whilst not mandatory, it is desirable to hold a Certificate III in Pathology (Laboratory Assistance) or equivalent, would be well regarded.
• Central Specimen Reception delivers a 24-hour, 7-day service. In this workplace, all newly appointed staff can be contracted to work any rostered shift within the 24-hour 7-day roster period, including overtime as required. This facilitates the progressive review of staffing and shift arrangements in the laboratory to accommodate changes in workload and service requirements.
• Candidate will be required to undertake frequent manual handling, bending and lifting.
• Please detail any visa conditions you may have if you are not a permanent resident of Australia.
• We understand that some applicants may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e., building access, wheelchair access, interpreting services etc.) that may be required.

Vaccine Preventable Diseases (VPD) requirements

• It will be a condition of employment for this role for the employee to be, and remain, vaccinated against one or more of the following vaccine preventable diseases during their employment: Hepatitis A & B, Measles, Mumps, Pertussis, Rubella and Varicella.
• Additional vaccinations including Japanese Encephalitis and Rabies may also be required for this position.
• Existing staff that are engaged prior to 1 July 2016 are not subject to this condition of employment unless they apply for a role with VPD requirements that is with a different Queensland Health entity (i.e. one HHS to another HHS, department to a HHS, or HHS to department).

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Documents

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We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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