Software & Desktop Support Technician - 6-month contract

vor 3 Wochen

Mackay Regional, Österreich Austingroup Vollzeit

The Role

We’re on the hunt for a customer focused, enthusiastic and proactive Software & Desktop Support Technician to join the team for a 6-month period Based in the Support Office in Malvern, this role is responsible for providing technical support for our network of stores, distribution centre and office-based team members across all brands across all brands.

Responsibilities will include but not limited to:

  • Provide effective and efficient IT support to our teams
  • Managing new and refurbishment IT equipment in stores
  • Maintaining relationships with IT vendors
  • Maintaining internal IT management systems
  • Answering technical queries via phone, tickets, and emails
  • Managing fleet of Windows, Android and IOS devices
  • Assisting with user management
  • Undertaking basic hardware, software and network troubleshooting
  • Train team members in how to use systems or devices, as required
  • Ensuring customer service levels are high and acceptable
  • Identify and escalate IT related issues that require further investigation
  • After hours and weekend on call support
  • Other duties as directed

You will have:

  • Relevant tertiary or related qualifications
  • A background in retail IT support or retail customer support
  • Excellent verbal and written communication with a great phone manner
  • Strong attention to detail and time management skills
  • Proven Desktop Support experience across desktop systems, applications, hardware, telecommunications
  • Ability to meet schedules and timeframes
  • Excellent interpersonal skills and be a team player
  • A detailed and focused approach to work
  • Developed analytical, numerical skills and practical application thereof
  • Strong analytical and problem-solving skills
  • Ability to work well under pressure and be flexible
  • Positive and proactive ‘can do’ attitude
  • A current drivers license

At Austin Group we provide:

  • A competitive salary
  • Free on-site parking
  • Generous product allowance
  • 50% clothing discount off all of our brands (GAZMAN, Perri Cutten & Cable Melbourne)
  • The opportunity to build your career with a successful, established and trusted Australian brand
  • A friendly, motivating and rewarding team environment, where achievements are recognised
  • A highly supportive management team
  • Opportunities to attend fantastic social events

About us

Austin Group is an established Australian owned and family run fashion retailer and wholesaler that includes some of Australia’s most iconic menswear and womenswear brands. Our portfolio of brands include GAZMAN, Cable Melbourne and Perri Cutten. We proudly operate over 130 retail stores in Australia and supply to over 150 wholesale locations throughout Australia and NZ.

Our Culture

Austin Group’s family driven culture is built on our belief in authenticity, passion and always striving to ensure every interaction we have builds a truly personable relationship and delivers an experience that is beyond expected. We seek to inspire one another day in and day out with a proactive, collaborative and positive approach.

We look for passionate, skilled and energetic individuals who will be great brand ambassadors for our company and will join us on our journey as we grow and evolve these iconic Australian brands. Join us and love what you do. It makes for a great day at work

Employee testimonials

“Having worked previously at large scale organisations, one thing I noticed immediately at Austin Group is the sense of connection. Family owned and run, there is a real feeling of growth across each of the brands. Everything you work on is meaningful which provides excitement in the roles that we do. There is no shortage of passion at Austin Group” Dean – Austin Group | Head of CRM

“I feel so proud to be part of a brand and a group that truly inspires me each day to not only want to be a better individual but to be the best leader possible for our team. We work hard, whilst having fun. Having worked in the industry for 23 years, I can honestly say there is an unlimited supply of support, encouragement, drive and passion throughout the business to achieve our brand and company goals and vision. I'm excited to lead our Cable team into the brands next phase whilst striving for continuous improvement and telling our brand story.” Belinda | GM Cable Melbourne

If you have the required skills, have a positive and enthusiastic attitude and are looking to join a highly dedicated and passionate team, please apply online through LinkedIn or email your application to jointheteam@austingroup.com.au

Due to the high amount of applications, only short-listed applicants will be contacted.

#J-18808-Ljbffr

  • End User Support Onsite Technician

    Vor 5 Tagen

    Mackay Regional, Österreich Kirra Services Vollzeit

    End User Support Onsite Technician (DSA L1) Victoria 26th July, 2023 We are currently seeking candidates for END USER SUPPORT ONSITE TECHNICIAN (DSA L1) based in Victoria.Candidates must have a Baseline clearance.Role Overview and ObjectivesThis role will be responsible for the provision of customer centric onsite End User level 1 and level 2 Support.This...

  • ACT Pharmacy Technician Role

    vor 1 Woche

    Mackay Regional, Österreich Hunter AHP Resourcing Vollzeit

    We are looking for a fantastic ACT Pharmacy Technician to work with our client in London. If you're looking for your next challenge, congratulations! You've just found it! Here are the top level deets:Job Title: ACT Pharmacy Technician Band 5/6Location: LondonDuration: OngoingSchedule: Full time (Monday - Friday), part-time will also be considered.Start...

  • Deputy Group Financial Controller

    vor 3 Wochen

    Mackay Regional, Österreich Redefined Ltd Vollzeit

    Deputy Group Financial Controller for our Group Finance team on Fixed-term Contract basis for a duration of 6 months . The Deputy Group Financial Controller, reports to the Group Financial Controller, manages a team of four individuals, and is a key member of the high-profile Group Reporting Team. The role allows for some balance of working from the office...

  • Program Coordinator

    vor 1 Woche

    Mackay Regional, Österreich MakeWay Vollzeit

    The Existence Project is seeking a Program Coordinator to support the project in events & workshop programming, facilitation, outreach, research and operations.The Existence Project is a charitable initiative with a mission to humanize homelessness. We envision communities as a place where everyone feels at home. We fulfill this purpose by providing...

  • Service Contracts Coordinator

    Vor 2 Tagen

    Mackay Regional, Österreich NES Fircroft Vollzeit

    NES Fircroft has partnered with a leading provider of innovative solutions in the field of electrical engineering. Specializing in the development and deployment of advanced technologies, our client facilitates the smooth operation of power generation facilities and industrial processes across Australia.They are currently looking to expand their team and...

  • Delivery Manager

    vor 4 Wochen

    Mackay Regional, Österreich Elabor8 Pty Vollzeit

    About Cprime | Elabor8 At Cprime | Elabor8, we are all about bringing value to our clients on their agile transformation journeys. Our focus on operational design, new ways of working and agile delivery helps organisations move easily between now, and what comes next. Join our dynamic team as a Delivery Manager and drive the future of Agile transformations!...

  • Finance Analyst

    vor 3 Wochen

    Mackay Regional, Österreich Bunnings Group Vollzeit

    Finance Analyst - Supply Chain & Logistics - 15 Month Contract page is loaded Finance Analyst - Supply Chain & Logistics - 15 Month Contract Apply locations Support Office VIC time type Full time posted on Posted 2 Days Ago job requisition id R038548 At Bunnings, you’ll make a positive difference to our business and...

  • AC-HVAC Technician

    vor 3 Wochen

    Mackay Regional, Österreich Integrated Personnel Services Limited Vollzeit

    Join to apply for the AC-HVAC Technician role at Integrated Personnel Services Limited 1 week ago Be among the first 25 applicants Join to apply for the AC-HVAC Technician role at Integrated Personnel Services LimitedSave this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new...

  • Finance Analyst

    vor 3 Wochen

    Mackay Regional, Österreich Bunnings Group Vollzeit

    Finance Analyst - Supply Chain & Logistics - 15 Month Contract At Bunnings, you'll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network...

  • Vendor & Contract Management Specialist

    vor 1 Monat

    Mackay Regional, Österreich British Columbia Investment Management Corp Vollzeit

    Vendor & Contract Management Specialist page is loaded Vendor & Contract Management Specialist Apply locations Victoria, BC time type Full time posted on Posted 3 Days Ago job requisition id JR100664 Closing Date: Open Until FilledJoin BCI as a Vendor & Contract Management Specialist in Victoria, BC, and work for one of...

  • Senior Contract Administrator

    vor 2 Wochen

    Mackay Regional, Österreich Redpath Partners Pty Vollzeit

    This client is seeking a strong minded candidate that has good experience in residential projects over 15 storeys high. Being part of a quality residential builder that is always looking to produce quality.As this organisation continues to develop a strong pipeline of work in the future, they are looking for a well rounded Senior CA to help grow and...

  • Support Technician Apprentice

    Vor 5 Tagen

    North Burnett Regional, Österreich Oxfordshire City Council Vollzeit

    Didcot, Henley, Sonning Common, Thame, Wallingford and Woodcote 10 May 2024 Age required: 16+ Number of positions: 1 Opportunity type: Description We are offering an exciting opportunity to join the CTS Group as a Technical Support Apprentice offering 1st Line Telephone & Remote Access Support to CTS Group clients. If you are looking to learn and...

  • IT Facilities Manager

    vor 1 Monat

    Mackay Regional, Österreich The Business Agility Group Vollzeit

    Our client is looking for an experienced IT Facilities Manager to be responsible for planning, overseeing and leading projects from ideation through to completion. This is a role that requires interaction with a range of internal and external stakeholders, most often managing several moving project parts simultaneously. This is likely to be a minimum of a...

  • Intermediate Software Developer

    vor 1 Monat

    Mackay Regional, Österreich Reliable Controls Corporation Vollzeit

    Who we are:Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs. We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a...

  • Customer Support Representative

    vor 4 Wochen

    Mackay Regional, Österreich Veritas Recruitment Group Vollzeit

    Get notified about new Customer Support Representative jobs in Australia. 2,000+ Customer Support Representative Jobs in Australia Adelaide, South Australia, Australia 2 weeks ago Entry Level Customer Service Specialist (@ Hnry) Melbourne, Victoria, Australia 3 days ago Customer Service Representative - Banking Cannington, Western Australia,...

  • IT DRP

    vor 1 Monat

    Mackay Regional, Österreich The Business Agility Group Vollzeit

    Our client is looking for a IT Disaster Recovery and Business Continuity Lead who will be responsible for managing the development, implementation, testing and continuous improvement of Disaster Recovery and Business Continuity plans and procedures for Technology systems.This is a 6+ Month contract with the possibility of the role converting to a permanent,...

  • School Laboratory Technician

    Vor 5 Tagen

    Mackay Regional, Österreich Adventist Schools Victoria Vollzeit

    Salary - Education Services (Schools) General Staff Award 2020 Position:School Laboratory TechnicianRole Description:Seventh-Day Adventist Schools (Victoria) is seeking a Laboratory Technician to support Gilson College's Science teachers in the efficient operation of the Science laboratory area.This role is offered on a permanent part-time basis (three days...

  • IT Support Analyst

    vor 1 Monat

    Mackay, Österreich Hastings Deering group Vollzeit

    Company: Hastings Deering (Australia) Ltd About your Role Hastings Deering is currently recruiting for an IT Support Analyst (Level 2) to join our diverse team to provide quality IT Desktop Support to our valued internal customers. We have a permanent, full-time opportunity available, located in our Mackay branch. A key task of this role is to resolve more...

  • IT Support Analyst

    vor 1 Monat

    Mackay, Österreich Sime Darby group Vollzeit

    Company : Hastings Deering (Australia) Ltd About your Role Hastings Deering is currently recruiting for an IT Support Analyst (Level 2) to join our diverse team to provide quality IT Desktop Support to our valued internal customers. We have a permanent, full-time opportunity available, located in our Mackay branch. A key task of this role is to resolve more...

  • Cert IV in Building Project Support

    vor 1 Monat

    Mackay Regional, Österreich Housing Industry Association Limited Vollzeit

    Certificate IV in Building Project Support (Contract Administrator)Gain the skills and knowledge needed by Contract Administrators in the low rise residential construction sector.On successful completion of this course, you will graduate with a Certificate for the nationally recognised qualification:CPC40320 Certificate IV in Building Project Support...