Travel Manager

vor 2 Monaten

Perth, Österreich Grand Hotel Management Pty Ltd Vollzeit

From $56,000 a year - Permanent, Full-time

Job details

Job details Here’s how the job details align with yourprofile .

Pay

From $56,000 a year

Job type

Permanent

Full-time

Shift and schedule

Weekend availability

Location

Perth Eastern Suburbs WA 6004

 

Full job description

We're looking for a travel specialist who is passionate about showcasing the very best of Australia to join our team as a Travel Manager.

Use your expertise in international fares and complex itineraries to sell group tours and travel experiences to corporate / direct customers and agent partners.

Job Responsibilities:

You will be responsible for managing the travel requirements and presenting travel solutions for corporate and leisure travellers. Additionally, you will:

  • Forge strong working relationships with booking partners, suppliers, corporate customers and agent partners and deliver top notch service to every guest, every time
  • Be a tour wizard with good understanding of pricing, schedules, operations, systems, making professional travel arrangements for corporate /direct customers and agent partners.
  • Develop procedures, account guidelines and customer service standards in the area of making travel arrangements, ticketing, ticket exchanges/changes.
  • Be an excellent communicator, resolve complaints effectively and following up empathetically in a timely manner
  • Provide solutions to travel related problems clients may have experienced with arrangements
  • Possess strong time management skills and professionalism
  • Manage emails, social media messages, phone calls, online reviews on platforms and keep the conversation positive and engaging.
  • Promote inbound sales with a high conversion rate of inbound inquiries

Job requirements:

  • Minimum 5 years corporate or leisure travel consulting experience.
  • Possess great business acumen
  • Possess networking and relationship-building skills with excellent communication, listening and presentation skills even during challenging moments.
  • Proactive and logistical approach to resolutions, shows initiative, attention to detail, and strong problem-solving skills, recommending workable solutions that meet the needs of the business and customer.
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