Associate Coordinator

1

Position Description

Associate Clinical Coordinator Role

Last Updated: 5.01.2023

QEC is proud to be Victoria’s largest provider of residential and community-based early

parenting services.

Formed in 1917, QEC is also a public hospital and community service organisation. We are

passionate about supporting families to grow, parents to blossom and children to thrive.

QEC delivers a variety of services and support programs to families with young children

(aged from newborn to 4 years of age) in partnership with government and not for

QEC promotes the safety, wellbeing and inclusion of all children. Many families

experience various challenges that, from time to time, may impact on their ability to

nurture and support the growth and development of their young children. QEC offers

a community of support to families if and when we are needed.

QEC programs are research-informed and tailored to meet the unique needs of each

family. Our work equips families to best nurture, protect and enhance their children’s

safety, health and development.

QEC’s multidisciplinary team of experienced professionals are committed to partnering

with families to achieve the best outcomes for children. Our team includes Maternal

and Child Health, Paediatric, Mental Health and General Nurses, a Medical Practitioner, Midwives, Psychologists, Social Workers, and Early Parenting Practitioners.

With service locations based at Noble Park, Mentone, Wodonga, Preston, Dandenong,

Carrum Downs, Morwell and Bairnsdale, QEC are committed to providing services that are

accessible to families across Victoria.

We acknowledge all Aboriginal and Torres Strait Islander peoples as the traditional

owners of the lands on which we walk, live and raise our children. We pay our respects

to traditional owners past, present and future and acknowledge the importance of

children being raised with connections to culture, community and family.

Our Vision All children have the best start in life

Our Role Partnering with families and communities to enable children to thrive

Our Values

Listen, understand and learnEmbrace cultures, communities and familiesCelebrate unique strengths and experiencesInspire each other to grow and thriveNurture kindness and the joy of playStrive to deliver the best outcomes and care

1. Introduction

2 Last Updated: 5.01.2023

Position Description

Associate Clinical Coordinator Role

Position Objective

The Associate Clinical Coordinator works competently within their scope of practice to deliver and lead safe, evidence informed, person-centred care to

achieve optimal outcomes for all children. The Associate Clinical Coordinator

will work collaboratively with Clinical Coordinators in leading a

multidisciplinary team to provide exceptional service delivery to families

experiencing vulnerability in line with QEC’s Model of Care and Practice

Framework. The Associate Clinical Coordinator will provide role modelling and mentoring of QEC clinicians as well as contributing to a positive and supportive

team culture. The Associate Clinical Coordinator will have a demonstrated

commitment to professional learning and continuous improvement to become

an effective leader in the organisation.

LocationWodonga

Hours0.8 FTE (60.8 hours per fortnight)

AgreementNurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2020 - 2024

ClassificationComm Hlth Nurse Grade: CN4 or equivalent

Reports toArea Manager

Executive and Leadership teamsQEC clinical teams and relevant committees

FamiliesDepartment of Families Fairness and HousingAssociated customer service and communications networksOther external stakeholders

2. Position Profile

3 Last Updated: 5.01.2023

Position Description

Associate Clinical Coordinator Role

QEC provide a variety of programs to families across Victoria, from our Residential and Community Sites.Parenting Assessment and Skill Development Service (PASDS) residential PASDS is provided to families with children aged under 4 years at high risk of harm, who are referred by the DFFH Child Protection service. The program is operated in accordance with specific protocols that provide a framework for assessment of parenting capacity, and planned interventions to support and develop parenting skills. A residential program (based at the Noble Park Site) will run for 10 days.PASDS home basedA community-based program run in the home and is based on hours of service deliver that a family requires to meet their circumstances, as per paragraph above.Location of Community Based PASDS Services:

• Southern Region program (operates from QEC Carrum Downs site) • North and West Region program (operates QEC from Preston site)

• Gippsland Region program (operates from QEC Morwell and Bairnsdale sites)

• Hume Region program (operates from QEC Wodonga site) Residential ProgramThe Residential Program offers an intensive style of support and care for families who are experiencing a range of difficulties with their young children aged from birth until prior to turning 4 years of age. The residential stay can be 2 night/ 4 nights or 4-night telehealth. Families are provided with practical support, education and advice whilst staying at QEC.Individual Child and Family Support ProgramsThe Individual Family and Child Support Programs provide families with homebased parenting support for fixed periods: 10 hours, 40 hours or 110 hours.Location of Individual Family and Child Support Programs:

• Gippsland Region program (operates from QEC Morwell) • Hume Region program (operates from QEC Wodonga site)

Parenting PlusParenting Plus is a flexible home-based program, providing parenting support and coaching to families with children aged under 4 years. The program delivers early intervention to families experiencing sleep and settling difficulties and those with significant parenting challenges.Location of Parenting Plus Services:

• Southern Region program (operates from QEC Carrum Downs site)

3. QEC Programs

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Position Description

Associate Clinical Coordinator Role

Day Stay, Play Steps, Assessment and IntakeThe Day Stay program offers families with young children aged from birth until prior to turning 4 years of age, support and education to deal with sleep and settling issues. Offered as full day admissionThe Play Steps program is an evidence-based program facilitated in a group setting.Focussing on parent child relationship. Play steps is run for in 8-week cycles.Specialised Interventions - Stronger FamiliesSpecialised Interventions - Stronger Families is an intensive home visiting program targeting families with children under 4 years of age families referred to this program are enrolled in a family preservation and unification response program with QEC or a partner agency.Location of Specialist Interventions - Stronger Families:

• Southern Region program (operates from QEC Carrum Downs site) • North and West Region program (operates QEC from Preston site)

• Gippsland Region program (operates from QEC Morwell and Bairnsdale sits) Family Preservation and Reunification Response (FPRR)FPRR is an intensive 240-hour home visiting program targeting families with children involved with the Child Projection system, from birth to 5 years of age (including children subject to an unborn report).The FPRR model is an integrated and evidence-informed approach supporting children and families in partnership with Child Protection to: Keep children safely at home, prevent children and young people entering care services and support children and young people currently in care to safely reunify with their family.

5 Last Updated: 5.01.2023

Position Description

Associate Clinical Coordinator Role

Position Objectives1. Actively supports the Clinical Coordinator/s to implement the Home Based QEC

program, including but not limited to:

planning; and referrals to ongoing supports where required;

• Support the Clinical Coordinator/s in appropriate case allocation and other

• Delivering high quality service delivery of parenting support and education in

partnership with families, within the family home or community setting;

• In consultation with the Clinical Coordinator/s make decisions regarding case

direction, risk assessment and management in line with current legislation and

QEC policy and procedures;

• Liaise with QEC colleagues, DFFH Child Protection, family support agency staff

and other stakeholders as necessary;

2. Support the Clinical Coordinator/s to effectively lead and guide staff, including but not

limited to:

• Provide regular debriefing, formal supervision and support the clinical

coordinator/s to conduct staff appraisals in line with QEC’s policies and

procedures;

• Supervise, role model, mentor and provide coaching to staff in the delivery of

best practice;

• Support the Clinical Coordinator to lead the team in introducing innovative

program changes;

• Actively contribute to the maintenance of a workplace culture that promotes a

positive regard for all families and each other;

• Demonstrates leadership skills to enable an outcome focused, flexible and

coordinated service;

• Participate in staff recruitment processes as required.

3. Clear and effective communication, including:

• Prepare reports, correspondence and presentations in a timely manner as

requested by QEC management;

• With support from the Clinical Coordinator, prepare comprehensive and

defensible evidencedinformed parenting capacity reports within required

timelines;

• Provide clear, objective evidence in the Children’s Court as required.

4. Key Accountabilities

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Position Description

Associate Clinical Coordinator Role

4. Ensure high quality and safe care, including:

• Participate in the collection and analysis of data to identify trends and systemic

issues which may impact service delivery;

• Support innovative practice to improve the quality and safety of all families;

• Actively participate in risk management processes;

• Support workloads and leave cover as required;

• Attend and represent QEC at external meetings as required;

• Actively participate in quality and risk management processes including

accreditation requirements;

• Membership of key QEC clinical working groups including (but not limited to)

Infection Prevention and Control and Clinical Governance;

• Working in accordance with QEC Model of Care, Practice Framework, policies,

and procedures.

• Apply a practice approach that understands the importance of culture in

protecting and strengthening Aboriginal families; provide culturally sensitive

practice responses to Aboriginal and CALD families

5. Undertake other duties as assigned by the reporting Director/Manager

• Minimum of Diploma level tertiary

qualification in community services,

welfare/social work, nursing, early

childhood education

• Demonstrated leadership experience in

supervising and/or coaching staff

• Understanding of the legislative

requirements, guidelines and theoretical

approaches that underpin the child and

family service system

• Excellent time management skills with the

ability to meet deadlines, targets and key

deliverables of the program

• Demonstrated experience working with

• Knowledge and understanding of issues

that impact upon Aboriginal and Torres

Strait Islander families, children and

• AHPRA Registration as relevant

• Current Working with Children Check

• Consent to undertake National PoliceRecord Check

• Current Australian Work Rights• Evidence of up-to-date immunisation

• High level organisational and prioritisingskills. High level attention to detail

• Aptitude for navigating new software• Proactive problem-solving skills

5. Key Selection

7 Last Updated: 5.01.2023

Position Description

Associate Clinical Coordinator Role

• Understanding of the Family PartnershipModel

Personal Attributes Refer to VPSC Capability Framework

• Integrity - Operates in a manner that isconsistent with the organisation’s codeof conduct. Builds trust throughconsistent actions, values andcommunication. Treats all sensitiveinformation with utmost confidentiality.

• Relationship Building andmaintains positive work relationships,promotes consensus through diplomatichandling of agreements, forges usefulpartnerships with people, builds trustthrough consistent actions, values andcommunication.

• Organisational and Time ManagementSkills – Reliable and punctual. Managesown work time effectively and prioritiseswork tasks, seeking advice whenneeded.

• Empathy and Cultural Awareness -Communicates well with, relates to andsees issues from the perspective ofpeople from a diverse range of cultureand backgrounds. Respect and value thetraditional owners.

• Customer Service – Consistent polite,friendly, professional presentation.Treats others with dignity and respect atall times. Takes responsibility for ownworkload and promptly escalates anyconcerns or issues.

• Conceptual and Analytical Ability –Uses analytical and conceptual skills toreason through problems.

8 Last Updated: 5.01.2023

Position Description

Associate Clinical Coordinator Role

At QEC, we are committed to providing a safe and supportive environment for

children and we adhere to the Child Safe Standards

The Victorian Public Sector Code of Conduct and all QEC policies and

procedures apply to our employment at QEC

It is important to us that all people (employees, client families, visitors and all

others) feel a sense of belonging, safety and acceptance at QEC. We welcome and

embrace the valued diversity we all bring to our organisation, and do not tolerate

any form of discrimination, violence, bullying or harassment at QEC.

QEC are committed to the safety and wellbeing of client families and employees. We are a smoke free workplace and require health care worker immunisation – important to keeping us all healthy and safe.

A pre-employment medical assessment may be required upon request

QEC closes for the period over Christmas/New Year to provide our teams

with a well-earned break. It is a requirement that all relevant employees take

annual leave during this period

Employee Position Declaration

I have read and understand the requirements and expectations of this Position

Description.

I understand that the information and statements in this Position Description are intended to reflect a general overview of the responsibilities and are not to be

interpreted as being all-inclusive.

Employee Signature:

Print Name: Date:

Print Name Date:

6. Other Information