Aktuelle Jobs im Zusammenhang mit Complaints Officer - Perth - Synergy AU

The time tojoin Synergy has never been more exciting because you’ll behelping us to deliver on our commitment towards becoming a net zerocarbon emission business by 2050.

We areinvesting $3 billion in large-scale renewables development andcreating unlimited opportunities for our people to contribute tothe growth of innovative solutions in our operations as we invest.This is your chance to help us transform the energy industry andbuild a more sustainable future for Western Australia.

Synergy isproud to be Western Australia’s largest electricity generatorand energy retailer. We deliver secure electricity to homes andbusinesses throughout the Southwest Interconnected System (SWIS)from Coral Bay in the north, to Kalgoorlie in the east, and toEsperance in the south

Clickhere to discover more about how Western Australia’s energylandscape is evolving to become more sustainable.

RoleSummary:

TheComplaints Officer is an exciting opportunity in our OperationalInsights and Governance team based at our Perth CBDOffices.

The purposeof the role is to enable an exceptional customer experience byproactively delivering key insights into the customer experiencethrough complaints management, information sharing, and embeddingprocess excellence throughout the Customer businessunit.

Keyresponsibilities of the role include:

• Centralpoint of contact for escalated customer issues for internal andexternal customers.
• Responsible for theinvestigation and management of complaints and escalatedcomplaints, ensuring high standards of customer service,records and compliance are maintained.
• Engagewith customers over the phone, in person and in writing,including customers who present to our reception that mayexperience vulnerabilities.
• Demonstrate a deepunderstanding of complaints data, providing insights to enableprocess improvement and industry best practice continuousimprovement for people, processes, and systemenhancements.
• Buildand maintain quality relationships with internal and externalstakeholders keeping all stakeholders informed and escalatingany business/customer risks.

Whatyou’ll bring:

• Minimumof 3+ years’ experience in frontline customer serviceroles.
• At least1 year’s customer service experience managing customercomplaints
• Demonstrated experienceadding value to customer experience and resolving customerdissatisfaction.
• Excellent stakeholderengagement, communication and time managementskills
• Previousexperience working in an energy related industry, utilities, ortelco is not essential but will be highly regarded.

Whatwe offer:

Working foran employer of choice also means you will enjoy:

• Flexiblework arrangements
• Professional DevelopmentOpportunities
• Purchased AnnualLeave
• Bestpractice parental leave

Clickhere for a full list of our benefits

EveryVoice Matters

Our employeeshave a choice to work for Synergy and it’s a choice werespect and value. In addition to our focus on creating a greenerfuture, Synergy is committed to its ‘people first’culture and providing an exceptional place to work where our peopleexperience a sense of belonging and have opportunities to learn andgrow.

We understandthat it is important for our workforce to reflect the diversity ofthe community in which we operate. We are proud to be recognised asan inclusive employer since 2021 by the Diversity Council ofAustralia. Whatever your background or however you identify, pleaseapply if this is a role that would make you excited to come intowork every day.

Please emailrecruitment@synergy.net.au if you require assistance withsubmitting your application

Synergyreserves the right to close applications when a suitable pool ofcandidates is identified