Complaints and Corrections Leader A/NZ

vor 4 Wochen


Brisbane City, Österreich Equifax, Inc. Vollzeit

What you will do

  • Improve customer satisfaction and response times

  • Identify and implement process improvements

  • Add real value by developing this combined team.

  • Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.

What experience you need

  • 5+ years’ experience leading operational service teams in a complementary industry

  • Extensive experience in people and process management (call centre, middle and back office process experience)

  • Ideally working knowledge of complaints regulations

  • Authentic leadership style and effective coaching skills to develop team members to realise their potential

  • Tactical and strategic leadership.

  • Resilience and confidence in challenging circumstances and change management.

What could set you apart

  • Experience in managing interface with BPO or off-shore support process teams would be highly regarded

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