![Equifax, Inc.](https://media.trabajo.org/img/noimg.jpg)
Complaints and Corrections Leader A/NZ
vor 4 Wochen
What you will do
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Improve customer satisfaction and response times
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Identify and implement process improvements
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Add real value by developing this combined team.
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Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.
What experience you need
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5+ years’ experience leading operational service teams in a complementary industry
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Extensive experience in people and process management (call centre, middle and back office process experience)
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Ideally working knowledge of complaints regulations
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Authentic leadership style and effective coaching skills to develop team members to realise their potential
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Tactical and strategic leadership.
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Resilience and confidence in challenging circumstances and change management.
What could set you apart
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Experience in managing interface with BPO or off-shore support process teams would be highly regarded
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