Airport Customer Experience Manager

vor 2 Wochen

Sydney, Österreich Qantas Airways Vollzeit

Airport Customer Experience Manager page is loaded Airport Customer Experience Manager Apply locations Sydney Domestic Airport, Sydney time type Full time posted on Posted 6 Days Ago job requisition id R97723

  • Challenge yourself in this dynamic leadership opportunity

  • Together we’ll collaborate to create new and unique customer experiences

  • Full-time shift work opportunity, based at Sydney Airport

Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are.

Airports are the heart of our operation. It is here people connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land.

As an Airport Customer Experience Manager (ACEM) , you will be responsible for delivering the Airport Customer Service Experience through the optimisation of safety, on-time performance, employee performance aswell as regulatory requirements. You will also be responsible for the complete Customer Experience portfolio.

The role will drive a performance focused culture by developing a high performing team and an engaged workforce. Leading, encouraging and facilitating open communication with employee on all relevant matters including managing individual and team performance against relevant performance criteria and supporting individual capability development. In addition, providing project management leadership to support key change and corporate initiatives within the Airports Operation.

You’ll have –

  • Highly developed people leadership skills including performance management, coaching, mentoring and development

  • Strong analytical and problem-solving skills as well as excellent written and verbal communication skills

  • Ability to use discretion and maintain confidentiality

  • Highest standards of personal presentation and professional conduct

  • Demonstrated commitment to customer service excellence and continuous improvement philosophy

  • Commercially focused with the ability to correctly assess the impact of decisions on business outcomes

  • Ability to work under pressure and meet strict deadlines in a constantly changing operational environment

  • A customer-centric mindset and be able to employ advanced customer recovery and resolution techniques

  • Proven track record of achieving KPI targets

  • Ability to make cost effective decisions

  • Proven record of successfully managing change and implementing continuous improvement activities

  • Demonstrated commitment to managing a safe workplace

  • The ability to fully commit to a rotating shift roster

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re up for achieving the impossible, register your interest and we’ll be in touch.

Applications close: 11:59pm, Wednesday, 19th June 2024

#J-18808-Ljbffr

  • Airport Manager

    vor 2 Monaten

    Sydney, Österreich Air Calin Vollzeit

    Aircalin, the international airline of New Caledonia, is seeking dynamic individuals with a passion for customer service to fill the role of Sydney Airport Manager:The Airport Manager is responsible for the on-time arrival and departure of all Aircalin flights to/from Sydney. The role includes managing all administrative/ support tasks of the station,...

  • Airport Manager

    vor 3 Wochen

    Sydney, Österreich Air Calin Vollzeit

    Aircalin, the international airline of New Caledonia, is seeking dynamic individuals with a passion for customer service to fill the role of Sydney Airport Manager:The Airport Manager is responsible for the on-time arrival and departure of all Aircalin flights to/from Sydney. The role includes managing all administrative/ support tasks of the station,...

  • Night Manager

    vor 2 Monaten

    Sydney, Österreich IBIS Vollzeit

    Company DescriptionAccor's Ibis Sydney Airport is looking for a rising star to join the team as Night ManagerIbis Sydney Airport is 3.5* Hotel with 200 Rooms right in the Sydney Airport precinct and close to the domestic terminal. At Ibis Sydney Airport, our reception is our un-official director of first impressions! You lead with making every person feel...

  • Customer Success Manager

    vor 4 Wochen

    Sydney, Österreich Aerologix Pty Vollzeit

    Get notified about new Customer Director jobs in United States. 30,000+ Customer Director Jobs in United States Director, Customer Experience Design and OperationsCustomer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer...

  • Customer Success Manager

    vor 3 Wochen

    Sydney, Österreich Aerologix Pty Vollzeit

    Get notified about new Customer Director jobs in United States. 30,000+ Customer Director Jobs in United States Director, Customer Experience Design and OperationsCustomer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer Support Director (Relocation Expense Provided to LA)Customer...

  • Customer experience manager

    vor 1 Woche

    Sydney, Österreich JIVARO Recruitment Vollzeit

    Customer Experience Manager Womenswear Fashion Sydney Hybrid working Position Overview: Our Australian Fashion Ecommerce client is seeking an experienced and results-driven Customer Experience Manager to join their Operations team and report directly to the Head of Operations. In this role, you will champion their customers, setting the tone of their...

  • Assistant Store Manager-Sydney Airport

    vor 1 Tag

    Sydney, Österreich Decjuba Vollzeit

    Select how often (in days) to receive an alert: EXPLORE YOUR NEXT #AMAZING CAREER OPPORTUNITY TITLE:  Assistant Store Manager-Sydney Airport JOB TYPE:  Full Time LOCATION:  MASCOT, NSW, AU, 2020 We are on the lookout for an #AMAZING Assistant Store Manager to help us open our brand new store at SYDNEY AIRPORT and take it to the next...

  • Airports Infrastructure and Project Manager

    vor 3 Wochen

    Sydney, Österreich Qantas Airways Vollzeit

    Airports Infrastructure and Project Manager page is loaded Airports Infrastructure and Project Manager Apply locations Sydney Melbourne Brisbane Perth time type Full time posted on Posted Yesterday job requisition id R97776 At Qantas, our people lead the way in achieving the impossible together Challenge yourself to...

  • Strategy & Operations Manager - Airports & Travel

    vor 1 Monat

    Sydney, Österreich Uber Vollzeit

    At ANZ Mobility, we #GoGetIt, you’ll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, to...

  • Customer Experience Manager

    vor 2 Wochen

    Sydney, Österreich Twilio Vollzeit

    See yourself at Twilio Join the team as our next Customer Experience Manager APJ on Twilio Segment’s Digital CS & Experience team. Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in...

  • Customer Experience Designer

    vor 4 Wochen

    Sydney, Österreich Intuit Inc. Vollzeit

    Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our...

  • Customer Experience Designer

    vor 3 Wochen

    Sydney, Österreich Intuit Inc. Vollzeit

    Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our...

  • Customer Experience Specialist

    vor 2 Wochen

    Sydney, Österreich Zip Pay Vollzeit

    Customer-first mindset with 6-12+ months experience managing customer relationships Be a part of a tight-knit team of problem solvers who can think fast on their feet Available to work part-time hours across either Monday - Thursday / Tuesday - Friday from 9am - 2pm / 10am - 3pm Write your story with a career at Zip Join Zip’s Customer Experience...

  • Customer Experience Designer

    vor 4 Wochen

    Sydney, Österreich eFinancialCareers Ltd. Vollzeit

    Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our...

  • Contiki Customer Experience and Contact Centre Manager

    vor 1 Monat

    Sydney, Österreich The Travel Corporation AU Vollzeit

    Join Our Team!Are you passionate about delivering exceptional customer experiences and driving sales success? Do you thrive in a collaborative environment where you can make a meaningful impact? If so, we have an exciting opportunity for you!Position: Contiki Customer Experience and Contact Centre ManagerAbout Us: Way back in '62 one guy had a dream: to show...

  • Assistant Customer Experience Manager

    vor 1 Monat

    Sydney, Österreich Inchcape plc Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the...

  • Assistant Customer Experience Manager

    vor 3 Wochen

    Sydney, Österreich Inchcape plc Vollzeit

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: At bravoauto our core purpose is to create an incredible customer experience for the most iconic car brands in the world. Our goal is to exceed our customers' expectations. With a congratulatory 'bravo', we celebrate every potential customer for making the...

  • Customer Experience Specialist

    vor 1 Monat

    Sydney, Österreich Zip Pay Vollzeit

    Customer-first mindset with 6-12+ months experience managing customer relationships Be a part of a tight-knit team of problem solvers who can think fast on their feet 5-8 hour shift across Monday-Saturday, 8:45AM-6PM. Weekdays office basedStart your adventure with Zip Join Zip’s Customer Experience function, responsible for creating memorable experiences...

  • Customer Experience Specialist

    vor 3 Wochen

    Sydney, Österreich Zip Pay Vollzeit

    Customer-first mindset with 6-12+ months experience managing customer relationships Be a part of a tight-knit team of problem solvers who can think fast on their feet 5-8 hour shift across Monday-Saturday, 8:45AM-6PM. Weekdays office basedStart your adventure with Zip Join Zip’s Customer Experience function, responsible for creating memorable experiences...

  • Customer Experience Specialist

    vor 2 Wochen

    Sydney, Österreich hatch.team Vollzeit

    This is a Customer Experience Specialist role with Koala based in Sydney, Australia Koala --Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.More About The Customer Experience Specialist Role At KoalaKoala is launching its first retail location in...