Client Services Associate
Vor 3 Tagen
Client Services Associate page is loaded Client Services Associate Apply locations 96 Derby Street Pascoe Vale, Melbourne, VIC 3044 time type Full time posted on Posted Yesterday job requisition id 30145591
Country:
AustraliaLocation:
96 Derby Street Pascoe Vale, Melbourne, VIC 3044Client Services Associate
Carrier Australia
Pascoe Vale, Melbourne
Full time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
With over a century of experience in the industry, Carrier has established itself as a market leader, by prioritising customer satisfaction and delivering cutting-edge solutions that meet our customers unique needs and requirements.
About the role
The Client Services Associate is for an established professional in Client Services, who can use their analytical thinking skills to provide a high level of services to our customers and contribute to revenue generation.
This position represents the first point of contact for Sensitech customers. You will resolve moderately complex inquiries, collect and analyze customer data to determine customer trends.
This position also makes recommendations for improving Client Services processes and is expected to escalate complex issues to management or key stakeholders.
Success in this position will require relationship building with external customers and internal cross-functional teams.
Key Responsibilities:
Act as a customer advocate to ensure timely delivery and engage in customer complaint process
Engage with external customers for inbound queries relating products, orders, services, and outbound follow up communications
Review customers’ purchase requests, processes sales orders in ADEPT and provide post sales follow up to make sure customers receive exactly what they need
Troubleshoot in a timely manner customer related issues and complaints relating orders, services, products, and shipments
Collect and consolidate information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services
Use Salesforce with proficiency for customer relationship management
Develop documentation for SOP, Special Handling and Knowledge Center
Collaborate with Sales, Operations, Finance and oversea teams to ensure on time deliveries
Act as a backup where needed in other regions, and any other tasks, as assigned
Requirements:
Certificate or diploma in business administration or an industry-related field
Possess a passion for customers
Proven experience in customer facing roles
An understanding of basic management approaches such as working scheduling, prioritizing, coaching and process execution
Excellent computer skills (Word, Excel, Power Point, Internet) and previous experience using booking systems, ideally Adept and Salesforce
Superior attention to details to accurately input data and navigate databases
A positive and proactive attitude and the ability to work within a collaborative team environment
Strong and effective communication skills, with the ability to influence and engage stakeholders
Possess specialized knowledge of technical or operational practices – preferred
Ability and desire to learn client base and industries – preferred
Ability to work independently with minimal supervision – preferred
Demonstrate passion, dedication, professionalism and proven execution – preferred
Data analysis experience – preferred
Benefits
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
Attractive salary package + Supportive team environment
Excellent job stability with a focus on career progression
Training and development opportunities including access to Carriers’ Online Learning Platform
Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
#J-18808-Ljbffr-
Client Services Associate
Vor 2 Tagen
Melbourne, Österreich ISTITUTO MARANGONI VollzeitCountry: AustraliaLocation: 96 Derby Street Pascoe Vale, Melbourne, VIC 3044Client Services Associate Carrier Australia Pascoe Vale, Melbourne Full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for...
-
Client Experience Associate
vor 3 Wochen
Melbourne, Österreich FNZ (UK) Ltd VollzeitClient Experience Associate - Fixed Term page is loaded Client Experience Associate - Fixed Term Apply locations Melbourne - Australia time type Full time posted on Posted 9 Days Ago job requisition id REQ-10576 As a Client Experience Associate at FNZ you will plays a pivotal role as the primary point of contact for our...
-
Client Solutions Associate
vor 2 Wochen
Melbourne, Österreich P17 Solutions VollzeitFactSet Research Systems Inc.- Melbourne, VICBanking & FinanceSource:uWorkinJOB DESCRIPTIONABOUT FACTSETFactSet creates data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial investment decisions. We combine hundreds of...
-
Associate Director
vor 4 Wochen
Melbourne, Österreich eFinancialCareers Ltd. VollzeitAssociate Director - Client Management & Execution, Corporate Property Associate Director - Client Management & Execution, Corporate Property National Australia Bank Melbourne, Australia Associate Director - Client Management & Execution, Corporate Property National Australia Bank Melbourne, Australia Posted 6 days ago Permanent Competitive...
-
Client Solutions Associate
vor 2 Wochen
Melbourne, Österreich P17 Solutions VollzeitFactSet Research Systems Inc. - Melbourne, VICBanking & Finance Source: uWorkin JOB DESCRIPTION ABOUT FACTSETFactSet creates data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial investment decisions. We combine hundreds of...
-
Wavemaker | Client
vor 4 Wochen
Melbourne, Österreich GroupM VollzeitDescription Position at Wavemaker Client & Planning Associate Director At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and...
-
Wavemaker | Client
vor 4 Wochen
Melbourne, Österreich GroupM VollzeitDescription Position at Wavemaker Client & Planning Associate Director At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and...
-
Wavemaker | Client
Vor 2 Tagen
Melbourne, Österreich Ema, Inc. VollzeitWavemaker | Client & Planning Associate DirectorAt Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology.We are part of GroupM and WPP; the largest media buying alliance and marketing communications group...
-
Wavemaker | Client
vor 3 Wochen
Melbourne, Österreich Wavemaker VollzeitDescription Client & Planning Associate Director At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and marketing communications...
-
Wavemaker | Client
vor 1 Monat
Melbourne, Österreich Ema, Inc. VollzeitWavemaker | Client & Planning Associate Director At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and marketing...
-
Wavemaker | Client
vor 4 Wochen
Melbourne, Österreich Ema, Inc. VollzeitWavemaker | Client & Planning Associate Director At Wavemaker, we believe there always is a better way to grow. By Positively Provoking Growth for our clients, our people and our partners, we shape decisions and experiences through media, content and technology. We are part of GroupM and WPP; the largest media buying alliance and marketing...
-
Senior Associate-ESG and Climate Change
vor 3 Wochen
Melbourne, Österreich Allens Corporate Services VollzeitSenior Associate-ESG and Climate Change page is loadedSenior Associate-ESG and Climate ChangeApplyremote typeHybridlocationsMelbournetime typeFull timeposted onPosted 6 Days Agojob requisition idJR00000285Job titleSenior Associate – ESG and Climate Change (Melbourne)About AllensAllensis a leading international law firm with a proud 200-year heritage of...
-
Senior Associate-ESG and Climate Change
vor 3 Wochen
Melbourne, Österreich Allens Corporate Services VollzeitSenior Associate-ESG and Climate Change page is loaded Senior Associate-ESG and Climate Change Apply remote type Hybrid locations Melbourne time type Full time posted on Posted 6 Days Ago job requisition id JR00000285 Job titleSenior Associate – ESG and Climate Change (Melbourne)About Allens Allens is a leading...
-
Associate Director
vor 4 Wochen
Melbourne, Österreich eFinancialCareers Ltd. VollzeitAssociate Director - Client Management & Execution, Corporate PropertyAssociate Director - Client Management & Execution, Corporate PropertyNational Australia BankMelbourne, AustraliaAssociate Director - Client Management & Execution, Corporate PropertyNational Australia BankMelbourne, AustraliaPosted 6 days agoPermanentCompetitiveAssociate Director - Client...
-
Senior Associate
vor 24 Stunden
Melbourne, Österreich CU Services Pty Limited VollzeitJoin a tier-one ranked Major Projects & Construction practice Contribute to one of the largest dedicated projects practices in the Asia Pacific region Work on some the biggest and most sophisticated infrastructure projects in the country The role We have an opportunity for a Senior Associate to join our back-end Major Projects and Construction team located...
-
Melbourne, Österreich Allens Corporate Services VollzeitAssociate, Construction Litigation and Project Litigation page is loadedAssociate, Construction Litigation and Project LitigationApplyremote typeHybridlocationsMelbournetime typeFull timeposted onPosted 6 Days Agojob requisition idJR00000237About AllensAllensis a leading international law firm with a proud 200-year heritage of shaping the future for our...
-
Melbourne, Österreich Allens Corporate Services VollzeitAssociate, Construction Litigation and Project Litigation page is loadedAssociate, Construction Litigation and Project LitigationApplyremote typeHybridlocationsMelbournetime typeFull timeposted onPosted 6 Days Agojob requisition idJR00000237About AllensAllensis a leading international law firm with a proud 200-year heritage of shaping the future for our...
-
Melbourne, Österreich Allens Corporate Services VollzeitAssociate, Construction Litigation and Project Litigation page is loaded Associate, Construction Litigation and Project Litigation Apply remote type Hybrid locations Melbourne time type Full time posted on Posted 6 Days Ago job requisition id JR00000237 About Allens Allens is a leading international law firm...
-
Melbourne, Österreich Allens Corporate Services VollzeitAssociate, Construction Litigation and Project Litigation page is loaded Associate, Construction Litigation and Project Litigation Apply remote type Hybrid locations Melbourne time type Full time posted on Posted 6 Days Ago job requisition id JR00000237 About Allens Allens is a leading international law firm...
-
Director/associate Director
vor 1 Monat
Melbourne, Österreich https:www.bebee.comjoin VollzeitDirector/associate Director - Melbourne, Australia - Phillip Riley DescriptionMake a tangible impact on clients' decarbonisation trajectoriesMelbourne, Sydney, or Brisbane locationsAre you ready to be a catalyst for change in the energy and environmental markets space?Phillip Riley is supporting an energy markets, technology and climate solutions leader in...
