Support Engineer, Amazon Web Services
Vor 2 Tagen
Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following SOC procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work.
The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).
#awssoc
Key job responsibilities
As an AWS SOC Support Engineer, you will employ security strategies and procedures in accordance with service level agreements, policies, standards, and operating procedures. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage trouble tickets, and provide additional services as required. More specifically, the SOC Support Engineer will:
• Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause.
• Manage high security events, communicate risks to AWS stakeholders, and escalate to drive mitigation.
• Utilize security mindset and judgment to assess security risks across the organization and escalate accordingly.
• Create innovative solutions to security issues, utilizing technology or process improvement.
• Produce progress reports, briefs, and white papers regarding issues, security concerns, and operational opportunities for improvement that affect AWS data center operations and/or AWS reputation.
• Consult closely with the other Amazon security and service teams on issues related to AWS security posture and work as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
• Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items.
• Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.
• Utilize knowledge of IT systems, technical support for applications; troubleshooting Windows/Linux.
A day in the life
The AWS SOC is expanding physical and logical security services operations to support the growth of our data centers and other related security functions. The AWS SOC Support Engineering is seeking a self-motivated SOC Support Engineer with security technology experience, problem-solving abilities, analysis skills, and strong customer obsession. Come join the team tasked with improving the level of security on a global scale, across new and existing AWS infrastructure.
About the team
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.- 2+ years of technical support experience
- Experience with Unix/Linux/Windows Operating Systems administration, troubleshooting and debugging technical systems, scripting, and task automation.
- Technical degree OR 4+ years professional/technical experience.
- Flexibility of work hours, to include nights, weekends, and holidays.- Experience with AWS Cloud Environments.
- Working knowledge of Shell/Bash/Python.
- Experience in incident response/management.
- Experience developing systems, networks, and operating systems architecture.
- Experience in Physical Security Access Control Systems (PSACS).
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. #J-18808-Ljbffr
-
Support Engineer, Amazon Web Services
Vor 3 Tagen
Sydney, Österreich Amazon VollzeitSupport Engineer, Amazon Web Services (AWS) Security Operations Center (SOC)Job ID: 2684734 | Amazon Corporate Services Pty LtdThe Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support...
-
Support Engineer, Amazon Web Services
vor 1 Tag
Sydney, Österreich Amazon VollzeitSupport Engineer, Amazon Web Services (AWS) Security Operations Center (SOC)Job ID: 2684734 | Amazon Corporate Services Pty LtdThe Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support...
-
Technical Account Manager
vor 4 Wochen
Sydney, Österreich Amazon Web Services VollzeitConsultants (Information & Communication Technology) Full time Add expected salary to your profile for insights As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers for software industries in building applications and services on...
-
Cloud Support Engineer
Vor 2 Tagen
Sydney, Österreich Amazon VollzeitJob ID: 2561049 | Amazon Web Services Australia Pty LtdABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
Cloud Support Associate, Support Engineering
Vor 4 Tagen
Sydney, Österreich Amazon VollzeitJob ID: 2682558 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that...
-
Cloud Support Associate, Support Engineering
Vor 4 Tagen
Sydney, Österreich Amazon VollzeitJob ID: 2682558 | Amazon Web Services Australia Pty LtdAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that...
-
Sydney, Österreich Amazon VollzeitAWS Incident Response Support Engineer, AWS Incident ResponseJob ID: 2577557 | Amazon Support Services Pty LtdAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of...
-
Sydney, Österreich Amazon VollzeitAWS Incident Response Support Engineer, AWS Incident ResponseJob ID: 2577557 | Amazon Support Services Pty LtdAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of...
-
Cloud Support Associate, Support Engineering
Vor 4 Tagen
Sydney, Österreich Amazon VollzeitAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and...
-
Sydney, Österreich Amazon VollzeitAWS Incident Response Support Engineer, AWS Incident ResponseAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much...
-
Sydney, Österreich Amazon VollzeitAWS Incident Response Support Engineer, AWS Incident ResponseAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much...
-
Sydney, Österreich Amazon VollzeitDESCRIPTIONAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to...
-
System Dev Engineer, AWS Enterprise Support
vor 4 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2639790 | Amazon Support Services Pty Ltd - D05Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help define the industry standard for cloud support? AWS Support is a multi-billion dollar business, and AWS Enterprise Support (ES) works with customers from start-ups to Fortune 500 enterprises, and...
-
Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitDESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our...
-
Cloud Support Engineer
vor 4 Wochen
Sydney, Österreich Amazon VollzeitDESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Security role supports our...
-
System Dev Engineer, AWS Enterprise Support
vor 3 Wochen
Sydney, Österreich Amazon VollzeitWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help define the industry standard for cloud support? AWS Support is a multi-billion dollar business, and AWS Enterprise Support (ES) works with customers from start-ups to Fortune 500 enterprises, and from cloud-native organizations to those just getting...
-
Team Lead, Amazon Vendor Services
vor 2 Monaten
Sydney, Österreich Amazon VollzeitJob ID: 2619485 | Amazon Commercial Services Pty LtdAmazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories.Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best...
-
Team Lead, Amazon Vendor Services
vor 4 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2619485 | Amazon Commercial Services Pty LtdAmazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories.Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best...
-
Team Lead, Amazon Vendor Services
vor 3 Wochen
Sydney, Österreich Amazon VollzeitJob ID: 2619485 | Amazon Commercial Services Pty LtdAmazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories.Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best...
-
Team Lead, Amazon Vendor Services
vor 3 Wochen
Sydney, Österreich Amazon VollzeitAmazon Australia is looking for Team Leads to manage and deliver the Amazon Vendor Services (AVS) program, leading a team of Brand Specialists within various Product Families/categories.Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail...
