Client Services Quality Analyst
vor 2 Wochen
Every career has a turning point. This could be yours.
About us
At My Plan Manger our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential.
We do this by offering individualised financial management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn't get in the way of clients living their best life.
My Plan Manager (MPM) is looking to build on its position as the #1 Plan Manager within the NDIS Industry.
With rapid growth MPM is now looking for a Business Development Representative to drive growth of new NDIS participants onto the MPM platform.
About the role
Reporting to the Client Services Support Manager, and working as part of the Client Services Support Team, this role will be responsible for reviewing, cases to identify adherence to process by the Client Services Team Members to drive consistency, and high-quality person-centred services to MPM's clients.
Key responsibilities
- Review client interactions via case samples and calls to ensure consistency with MPM's policies, procedures, and work instructions.
- Provide motivating and encouraging training and coaching for staff to ensure processes are followed and meet MPM's quality standards.
- Provide regular reporting to leaders within the Client Services team relating to staff performance.
- Work closely with Service Delivery Managers, Team Managers and Team Leaders to drive consistency in coaching and feedback to frontline staff.
- Support with the development of clear work instructions and other materials to enable staff to deliver a high quality of service to MPM clients.
- Identify and analyse trends emerging trends relating to adherence to with MPM's policies, procedures, and work instructions.
- Work closely with the Client and Provider Advocacy Team Leader, Call Quality Coach, and broader Client Services Support team to identify and implement process improvements that drive improved client experience.
- Work closely with the Quality and Risk team to ensure that MPM's commitment to client safeguarding is embedded within operational process.
- Provide reporting and analysis to the Client Services Support Manager on case quality, adherence to process and service delivery gaps.
About you
We are looking for a client services quality analyst with proven long-term success.
To be successful you will demonstrate a range of skills, knowledge and experience:
- Proven ability to provide coaching and feedback to frontline staff.
- Experienced in providing reporting and analysis.
- High level of empathy and emotional intelligence.
- Strong communication skills both written and verbal.
- Experience working with broad stakeholder groups and as part of a team.
- Ability to work in accordance with MPM values and ethos.
- Intermediate level knowledge of Microsoft Office suite
- Word, Excel & Outlook.
- A fastpaced environment within an equally fastgrowing industry
- The ability to make a real difference to the disabled community and ecosystem
- To work for a company that is at the heart of community and innovation
- Get experience working with a team of experts across sales, marketing, customer success, operations and finance
- To work for an awardwinning technology company backed by a premium VC organization
- The opportunity to develop your career and make a real difference
We encourage Aboriginal & Torres Strait Islander people, people of all backgrounds, ages, sexual orientation, and people with a disability to apply.
**Applications close Wednesday 1 March 2023 #J-18808-Ljbffr-
Call Quality Analyst
vor 2 Wochen
Adelaide, Österreich https:www.bebee.comjoin VollzeitDo you have an inquisitive nature with a healthy data curiosity??If so we have the role for youAbout the role:We are looking for someone to join the Client Services Team as a Call Quality Analyst.As a key member of the Client Services Team, the Call Quality Analyst, responsible for ensuring that both inbound and outbound calls to clients and providers meet...
-
Corporate Analyst, Senior Analyst and Manager
vor 1 Monat
Adelaide, Österreich SRG Partners VollzeitCorporate Analyst, Senior Analyst and ManagerSRG Partners – Adelaide, AustraliaBy joining SRG Partners, you will be part of a high-performing corporate finance culture, with an opportunity to excel your career and learning. We make a real difference to our clients through structuring and executing transactions to meet key business objectives.With continued...
-
Corporate Analyst, Senior Analyst and Manager
vor 3 Wochen
Adelaide, Österreich SRG Partners VollzeitCorporate Analyst, Senior Analyst and ManagerSRG Partners – Adelaide, AustraliaBy joining SRG Partners, you will be part of a high-performing corporate finance culture, with an opportunity to excel your career and learning. We make a real difference to our clients through structuring and executing transactions to meet key business objectives.With continued...
-
SQL Reporting Analyst
vor 2 Wochen
Adelaide, Österreich Active Tree Services VollzeitApply now Job no: 493271 Work type: Permanent full time Location: Adelaide Categories: Information Technology Active is looking to appoint SQL Reporting Analyst to be based in Adelaide or SydneyThe roleThis role reports to the Reporting Manager. Working in the reporting team, collaborate with stakeholders to determine reporting requirements and...
-
Client Service Officer
vor 3 Wochen
Adelaide, Österreich Calvary Care VollzeitCalvary Home Care Client Service Officer - Adelaide Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Our client services officer plays a key role in liaising with staff, clients and their families and ensuring that our services are...
-
Client Service Officer
vor 2 Monaten
Adelaide, Österreich Calvary Care VollzeitCalvary Home Care Client Service Officer - Adelaide Make a difference at one of Australia’s leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Our client services officer plays a key role in liaising with staff, clients and their families and ensuring that our services are...
-
Client Services Manager
vor 3 Wochen
Adelaide, Österreich Cara Inc VollzeitAdelaide, South Australia 5000, Australia • Full-timeDescriptionPlease Note - THIS ROLE IS OPEN TO CURRENT CARA EMPLOYEES ONLY• Adelaide Metro locations• Competitive remuneration and salary packagingAbout UsCara is proud to be a leading South Australian disability service provider. Our purpose driven team are committed to providing support that...
-
Business Analyst
vor 1 Monat
Adelaide, Österreich FYFE VollzeitAbout the job Business AnalystFyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning and surveying services throughout Australia. With over 465 employees, Fyfe delivers projects with a wide range of clients in the Property & Infrastructure, Energy & Resources, Defence and Renewables sectors to provide high...
-
Business Analyst
vor 3 Wochen
Adelaide, Österreich FYFE VollzeitAbout the job Business AnalystFyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning and surveying services throughout Australia. With over 465 employees, Fyfe delivers projects with a wide range of clients in the Property & Infrastructure, Energy & Resources, Defence and Renewables sectors to provide high...
-
Client Executive
vor 1 Monat
Adelaide, Österreich Aon Risk Services Australia Limited VollzeitPosting Description Join a leading, global organization with long-term career opportunities Gain experience working with experienced brokers on Australian accounts with a global reach Full time permanent opportunity based in Adelaide This is an exceptional opportunity to join a global leader, leveraging the strong brand to generate activity and to take on...
-
Service Desk Analyst
vor 1 Monat
Adelaide, Österreich NRI Australia Vollzeit24/7 shift roster with additinal benefits The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce. THE OPPORTUNITY Due to continued...
-
Service Desk Analyst
vor 3 Wochen
Adelaide, Österreich NRI Australia Vollzeit24/7 shift roster with additinal benefits The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce. THE OPPORTUNITY Due to continued...
-
Service Desk Analyst
vor 2 Monaten
Adelaide, Österreich Lumary VollzeitLumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are...
-
Service Desk Analyst
vor 3 Wochen
Adelaide, Österreich Lumary VollzeitLumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are...
-
Client Relationship Consultant
vor 1 Woche
Adelaide, Österreich https:www.bebee.comjoin VollzeitAbout usAt My Plan Manager our vision is to create an inclusive Australia where everyone can have the opportunity to reach their full potential.We do this by offering individualised budget management, in meaningful and transparent ways, so that the initial complexities and ongoing responsibilities of being an NDIS participant doesn't get in the way of...
-
Network Planning Analyst
vor 2 Monaten
Adelaide, Österreich Sony Interactive Entertainment Inc. VollzeitNetwork Planning Analyst (Contract Role) Adelaide, South Australia As a part of Sony Interactive Entertainment, PlayStation is leading the cloud gaming revolution, putting console-quality video games on any device; and the Network Planning team is at the forefront of planning for and building the global network that makes this possible. As anAnalyst in the...
-
Network Planning Analyst
vor 3 Wochen
Adelaide, Österreich Sony Interactive Entertainment Inc. VollzeitNetwork Planning Analyst (Contract Role) Adelaide, South Australia As a part of Sony Interactive Entertainment, PlayStation is leading the cloud gaming revolution, putting console-quality video games on any device; and the Network Planning team is at the forefront of planning for and building the global network that makes this possible. As anAnalyst in the...
-
Business Intelligence Analyst III
vor 4 Wochen
Adelaide, Österreich Alliance of Professionals & Consultants, Inc. VollzeitJob DescriptionAre you an experienced Business Intelligence Analyst III? If so, let’s talk!Our client is actively seeking a talented Business Intelligence Analyst III. This is a 1-month contract opportunity.This position is a remote opportunity and must work on Pacific time zone hours.OverviewThe main function of a Business Systems Analyst is to perform...
-
Business Intelligence Analyst III
vor 3 Wochen
Adelaide, Österreich Alliance of Professionals & Consultants, Inc. VollzeitJob DescriptionAre you an experienced Business Intelligence Analyst III? If so, let’s talk!Our client is actively seeking a talented Business Intelligence Analyst III. This is a 1-month contract opportunity.This position is a remote opportunity and must work on Pacific time zone hours.OverviewThe main function of a Business Systems Analyst is to perform...
-
GIS Analyst
vor 3 Wochen
Adelaide, Österreich Aerometrex VollzeitAdelaide, South Australia 5000, Australia • Full-timeDescriptionWe're excited to share that a new opportunity has become available to join our Adelaide Head Office team in the role of GIS Analyst.Who We AreAerometrex is a trusted and leading geospatial tech company specialising in providing geospatial solutions & insights for our customers in both...
