Service Manager

The Big Garage is a long-standing local business, servicing the East Gippsland region for over 90 years with Volkswagen, Nissan, Subaru, Suzuki and LDV and originally General Motors Holden. The Big Garage pride ourselves on a shared focus of service to our customers, and the broader community but importantly building a strong dealership culture.

About the role

This is a rewarding opportunity for an experienced Service Manager, ready to take their career and the dealership to the next level. Supported by a strong team, who share your dedication and passion, you'll be responsible and accountable for managing a frontline service team and a busy Volkswagen, Nissan, and Suzuki workshop. 

Your key responsibility is to drive the Service Department’s KPIs (Customer, Financial, Manufacturer, and Dealership KPIs). This will involve taking the service department to the next level by driving robust processes and managing change to ensure maximum efficiency, productivity and ensuring the Ultimate Customer Experience is achieved consistently.

Skills and experience 

We are seeking a leader whose approach is person-centred, and who is attuned to their service customers and staff. Someone who can inspire a team, give and receive feedback, respect and value relationships and be accountable. 

• Experience as an Automotive Service Manager preferred.
• Previous Nissan or Volkswagen experience highly regarded.
• Proven leader with a mindset focused on staff engagement & exceeding KPIs.
• Exemplary communication and customer service skills.
• Experience in staff leadership. 
• Knowledge of dealership Pentana DMS systems preferred but not essential. 
• Proven track record maintaining a customer focused, performance orientated team culture.

Benefits and perks

• An attractive salary package based on experience.
• Generous incentives and bonus structure.
• Maintained Company Vehicle with a fuel card.
• Support from a dedicated and professional team.
• Extensive and ongoing brand training.
• Job security with a strong and growing local, privately owned business.
• Access to dealership discounts including, New and Used vehicles, Servicing, Parts, Insurances and Finance.

Which of the following statements best describes your right to work in Australia?

Do you have customer service experience?

Do you have experience performing automotive vehicle services?

Do you have a current Australian driver's licence?

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