Title: Customer Delivery Manager
vor 1 Monat
Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Livinghas expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.
AtKing Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
The Customer Delivery Manager plays a crucial role in managing the transport and distribution logistics for King Living products, ensuring their efficient and timely delivery. This role is key to providing outstanding customer service, significantly contributing to the company's growth and success. Furthermore, the manager will oversee the daily operations of the Delivery team, guaranteeing compliance with service level agreements and fostering ongoing enhancements in our transport and delivery systems.
This position offers a unique opportunity for a motivated individual to advance within the company, playing a key role in the enhancement of our transport operations through innovative strategies and systems.
Responsibilities
- Manager and enhance the planning and routing of all King Living deliveries to ensure efficiency and punctuality.
- Actively contribute to the overhaul and improvement of King Living's last-mile delivery process, aiming to establish it as a benchmark for global excellence.
- Continuously refine transport strategies to optimise delivery performance and customer satisfaction.
- Execute King Living's Transport and Delivery strategy, aligning operations with company goals.
- Ensure adherence to transport regulations, regularly updating processes to meet the latest standards.
- Guarantee that CoR requirements are not only met but managed to the highest possible standards, ensuring safety and compliance.
- Lead the introduction of state-of-the-art delivery booking and routing systems, setting new industry standards for efficiency and reliability.
- Organise and oversee comprehensive training and accreditation programs for drivers, enhancing their skills and knowledge.
- Work closely with transportation partners to ensure King Living's service quality meets or exceeds industry benchmarks, particularly focusing on improving our Net Promoter Score (NPS).
- Monitor and manage transportation expenses, identifying and implementing measures to optimize routes, reduce costs, and boost overall operational efficiency.
- Inspire and lead the team towards achieving excellence, ensuring each transaction delivers an exceptional customer experience.
- Proactively identify any skill or resource gaps within the team and address them promptly to maintain operational effectiveness.
- Serve as the primary escalation point for high-level customer issues, ensuring resolutions are swift, effective, and communicated clearly.
Qualifications / Experience
- 2+ years' of experience leading a team
- Demonstrated experience in last mile delivery
- In depth knowledge of logistics and supply chain management including regulations and best practices.
- Proactive mindset
- Ability to anticipate and mitigate potential issues
- Leverage data and analytics for decision making and process improvement
- Customer centric with a commitment to meeting and exceeding customer expectations
- Leadership skills to manage and motivate a team of drivers and logistics personnel
- Ability to build relationships with diverse stakeholders
- Intermediate computer skills
- Commitment to ongoing learning and development
- Excellent communication, organisation & time management skills
- Team player who establishes strong working relationships and collaborates with others to achieve goals
King Living Benefits and Our Offer to You
- Career development and ongoing training
- Supportive and friendly team environment with a true family feel
- Generous employee, family, and friends ‘product discounts
- Discounted health insurance, retail brands and vouchers
- Paid Parental leave.
- Australian owned company with a growing global footprint
- EAP to support your ongoing health and wellbeing
This role is based at our support office in Turrella/Smithfield. We have free staff parking available.
King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.
To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia Apply Now
To apply for this role please complete the form bellow.
#J-18808-Ljbffr-
Title: Customer Delivery Manager
vor 2 Wochen
Sydney, Österreich KING Living Inc. VollzeitLocation: Design & Support Centre, Sydney, NSW, AU Date Posted: 29 May 2024 Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Delivery Manager
vor 4 Wochen
Sydney, Österreich Entsia VollzeitThe Delivery Manager is responsible for managing and overseeing the end- to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries within Entsia.This role is accountable for delivery success and requires ownership of the customer...
-
Delivery Manager
vor 2 Wochen
Sydney, Österreich Entsia VollzeitThe Delivery Manager is responsible for managing and overseeing the end- to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries within Entsia.This role is accountable for delivery success and requires ownership of the customer...
-
Senior Project Manager, Customer Delivery, Calypso
vor 3 Wochen
Sydney, Österreich Nasdaq, Inc. VollzeitSenior Project Manager, Customer Delivery, Calypso page is loaded Senior Project Manager, Customer Delivery, Calypso Apply locations Sydney-Australia Sq time type Full time posted on Posted 3 Days Ago job requisition id R0018925 Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so...
-
Sydney, Österreich eFinancialCareers Ltd. VollzeitCustomer Success Manager, Specialized Product Delivery (SPD), Advisors Client Services Customer Success Manager, Specialized Product Delivery (SPD), Advisors Client Services Mastercard, Inc. Sydney, Australia Customer Success Manager, Specialized Product Delivery (SPD), Advisors Client Services Mastercard, Inc. Sydney, Australia Posted 17 days...
-
Service Delivery Manager
vor 3 Wochen
Sydney, Österreich Genesis Recruitment Solutions VollzeitHelp Desk & IT Support (Information & Communication Technology) Company Overview:A trusted and respected Cyber Security company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. Position Overview:The Service Delivery Manager will be responsible for driving...
-
Title: Customer Relations Specialist
vor 1 Tag
Sydney, Österreich KING Living Inc. VollzeitLocation: Design & Support Centre, Sydney, NSW, AU Date Posted: 20 June 2024 Since 1977,King Livinghas pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted...
-
Delivery Manager
vor 1 Monat
Sydney, Österreich Wisetech Global Limited VollzeitAt WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow users to maintain truly resilient supply chains.As a Delivery Manager, you are a leader within one or more software development teams, responsible for helping your teams to be more...
-
Delivery Manager
vor 3 Wochen
Sydney, Österreich Wisetech Global Limited VollzeitAt WiseTech, we build the software that powers global logistics. From emerging freight forwarders to established leaders like DHL and FedEx, our software solutions allow users to maintain truly resilient supply chains.As a Delivery Manager, you are a leader within one or more software development teams, responsible for helping your teams to be more...
-
IT Service Delivery Manager
vor 1 Monat
Sydney, Österreich eFinancialCareers Ltd. VollzeitIT Service Delivery Manager Australian Military Bank Sydney, Australia IT Service Delivery Manager Australian Military Bank Sydney, Australia Posted 3 days ago Permanent Competitive IT Service Delivery Manager Established in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working...
-
Project Delivery Manager
Vor 3 Tagen
Sydney, Österreich Transgrid VollzeitAdd expected salary to your profile for insights Transgrid operates and manages the major high voltage electricity transmission network in NSW and the ACT, connecting generators, distributors and major end users.Our core role is to connect electricity consumers to a safe, secure and reliable network through efficient maintenance, proficient operation of...
-
Service Delivery Manager
vor 1 Tag
Sydney, Österreich dnata Vollzeitdnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and...
-
Data Science Delivery Manager
vor 2 Monaten
Sydney, Österreich h2o.ai VollzeitAbout This OpportunityH2O.ai is seeking a dynamic and highly skilled Senior Data Science delivery manager to join our team in Sydney. This role is pivotal in driving AI/GenAI projects across various business units within our customers. We are looking for a candidate who can seamlessly transition between hands-on technical work and client-facing activities....
-
Customer Success Manager
vor 2 Monaten
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Noggin Pty VollzeitWhy become a Customer Success Manager at Noggin? Customer Success is not just another area of our business – it underpins everything we do. Here at Noggin, we provide solutions to businesses and communities that solve complex real-world problems, and each day is never the same. As a Customer Success Manager, you will work with various clients across a...
-
Service Delivery Manager
vor 3 Wochen
Sydney, Österreich FIS Global VollzeitPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions. FIS serves...
-
Service Delivery Manager
vor 2 Monaten
Sydney, Österreich FIS Global VollzeitPosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 5 - 10%FIS is a Fortune 500 global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk & compliance, as well as consulting and outsourcing solutions. FIS serves...
-
Customer Success Manager
vor 3 Wochen
Sydney, Österreich Standards Australia VollzeitBuild customer-centric capability and performance within your direct team and also advocate for customer excellence across the business. 07th June, 2024 Who are we?Standards Australia (SA) is the peak standards development organisation in Australia, and we are now 101 years old! We are going through a massive transformational growth stage. In the last few...
-
Wintel Engineer
vor 1 Woche
Sydney, Österreich Delivery Centric Technologies VollzeitTitle - Wintel Engineer Type - Permanent and contract Location - Sydney Skills: Windows batch scripting Description VMware, Hyperion, Patching, Vulnerability, AD, RBAC, DR, SR Planning and execution DC experience Incident, Task, MI, Change, Problem management on Wintel. Azure 900,103 administrator Provide technical support for Microsoft related...
-
Event Delivery Manager
vor 1 Monat
Sydney, Österreich Informa Connect VollzeitEvent Delivery Manager (6 month Contract)Full-timeInforma Australia: www.informa.com.auInformaAustralia is the nation’s leading event organiser. Our events comprise of large scale exhibitions, industry conferencesand highly specialised corporate training.We are part of the global Informa Group PLC,a FTSE 100 multinational organisation which has over 150...