Senior UX/UI Designer

vor 1 Monat

Sydney, Österreich eFinancialCareers Ltd. Vollzeit
Senior UX/UI Designer (6 Month Fixed Term Contract)

Senior UX/UI Designer (6 Month Fixed Term Contract) AMP Sydney, Australia

Senior UX/UI Designer (6 Month Fixed Term Contract) AMP Sydney, Australia Posted 2 days ago Permanent Competitive

Senior UX/UI Designer (6 Month Fixed Term Contract)

Job Description

If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?

We're wondering the same thing.

We're building something new

We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to make banking easy for everyday Australians and small businesses. No paperwork. No red tape. No complicated processes or confusing financial chat. Just simple, smart banking; a tap away. The way banking should be.

We've got the tech. We've got the approach. We just need the team to help us take AMP Bank to market in early 2025 and make it the best digital banking experience Australia's ever seen.

We need industry stirrer-uppers

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new.

Specifically, Senior UX / UI Designers not boxed in by job title

You will be helping us to build and deliver this exciting new division. You will be responsible for defining, managing and defending an optimal Digital Customer Experience for the launch of our new business banking product. This role sits within the Digital Growth team which delivers best in class digital experiences for existing and potential AMP customers. This team is responsible for the end to end digital experience from awareness, digital sales & service.

You'll make an impact by:

  • Manage and execute the UI and UX user research and customer experience activities across multiple projects and agile scrum teams.
  • Map front stage and backstage experience for key user journeys (acquisition and retention) and identify and escalate experience risks.
  • Develop notifications and messaging guidelines.
  • Champion the customer and support the Digital Product Owners with an App Review strategy and key journeys to present reviews and Digital NPS/CSAT.
  • Drive the development and enhancement of all digital experience artefacts/processes (customer journey maps, wireframes and flows, Figma component library, research reports), and setting up an enterprise digital design system and concepts for the product.
  • Define the CX/ UX principles for the product and makes decisions that demonstrate alignment with Human Centred Design, AMP's strategy and the digital roadmap. Govern adherence to principles across scrums.
  • Stay informed of developments in technology, sharing these insights with the broader Digital team and making recommendations that improve our processes and outcomes.
  • Act as design lead for integrations of product or data with MarTech, website and communications

What matters
  • Previous 5+ years experience in research, design, implementation and management of Digital solutions preferably in financial services
  • Competent understanding and experience in digital strategy and defining and implementing digital experiences across multiple channels (web, mobile, tablet and other devices)
  • Understanding of responsive web design and native mobile application design for iOS and Android and set up and maintenance of digital design systems
  • Understanding of Figma, Maze, Miro, Adobe Suite and any large CMS e.g. Adobe Experience Manager
  • Understanding and experience in managing multiple projects and working in a project environment and understanding of project management principles
  • Understanding of the regulatory and compliance regime for financial services
  • Understanding of competitors propositions and industry trends and as they relate to a banking environment.

What doesn't matter

You don't have to be from the finance world, as long as you're tech-minded and obsessed with creating 6-star customer experiences.

Imagine the lovechild of a fintech startup and a big four

Agile and hands on meets established and fully resourced. That's kind of who AMP Bank is.

We're setting up a whole new, digital business, building solutions our customers have asked for, and shaping how that business runs. Only we're doing it with the backing of a tech platform that works (the same tech that fuelled Starling Bank's success in the UK) and the financial muscle of AMP's 170-year heritage.

Take that. Add you. Shape who we become.

Right now, we're taking the best of AMP's current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns.

But you'll be part of the original squad, setting the tone for who we become.

You'll help us build the new AMP Bank from scratch, and shape the culture the wider AMP business adopts. A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are.

And we're 110% in this together. So, you won't go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It's about moving fast, working together and being transparent in everything we do.

This is how we'll make AMP Bank happen.

It's all of the fun, with none of the financial risk

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. One that's so simple, smart and savvy, people write songs about it. Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you'll have the tools, money, team and salary of a fully-fledged business. It's all of the fun of a startup, with none of the personal risk.

So, roll up your sleeves. There's work to be done.

Sure, it's going to be a fast, furious, challenging ride. It's new for us too. But that's the thrill of it. So, roll up your sleeves and burn your suit. There's work to be done.

Let's build the bank you wish existed

Let's get rid of the old school, the outdated and bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be.

Apply now >

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