Aktuelle Jobs im Zusammenhang mit Customer Support Representative - Sydney - auspayplus.com.au

  • Customer Support Representative

    vor 1 Monat

    Sydney, Österreich ServiceNow Vollzeit

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Customer Service Representative

    vor 3 Wochen

    Sydney, Österreich Splend Vollzeit

    This is a Customer Service Representative role with one of the leading companies in AU right now 🔥 -- Splend -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Splend 🧐🧐**About Us ** **At Splend, we’re on a mission to fundamentally change the way people own...

  • Customer Service Representative

    vor 1 Monat

    Sydney, Österreich Lendela Vollzeit

    This is a Customer Service Representative role with one of the leading companies in AU right now 🔥 -- Lendela -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Lendela 🧐🧐We’re looking for a dynamic aspiring Customer Success Rep to join our team in Sydney....

  • Customer Support Specialist

    vor 4 Wochen

    Sydney, Österreich Mable Vollzeit

    This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐The role of the Customer Support Specialist is uniquely designed to service all users of the Mable...

  • Client Sales Representative

    vor 3 Wochen

    Sydney, Österreich Overflow Solutions Vollzeit

    This is a Client Sales Representative role with one of the leading companies in AU right now 🔥 -- Overflow Solutions -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Overflow Solutions 🧐🧐We are seeking confident individuals with great problem solving...

  • Customer Support Specialist

    vor 2 Monaten

    Sydney, Österreich Tyro Vollzeit

    This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐Tyro's Customer Support team is one of the most widely regarded in Australia. We've been providing...

  • Partner Account Representative

    vor 4 Wochen

    Sydney, Österreich Tyro Vollzeit

    This is a Partner Account Representative role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐**Why work for Tyro** We're not just like every other bank. Tyro has always been a tech company at...

  • Customer Support Specialist

    vor 2 Wochen

    Sydney, Österreich Instant Vollzeit

    This is a Customer Support Specialist role with one of the leading companies in AU right now 🔥 -- Instant -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Instant 🧐🧐We’re on the hunt for a Customer Support Specialist to join our growing team. Here at...

  • Customer Support Specialist

    vor 3 Wochen

    Sydney, Österreich Mable Vollzeit

    This is a Customer Support Specialist - HomeMade role with one of the leading companies in AU right now 🔥 -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Mable 🧐🧐This role is for HomeMade - a related entity of Mable. We are a health-tech start-up...

  • Expression of Interest for Customer Service Representative

    vor 2 Wochen

    Sydney, Österreich THE ICONIC Vollzeit

    This is a Expression of Interest for Customer Service Representative (Full Time, Part Time and Casual Roles) role with one of the leading companies in AU right now 🔥 -- THE ICONIC -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at THE ICONIC 🧐🧐If you are...

  • Sales Representatives

    vor 4 Monaten

    Sydney, Österreich HelloFresh Teilzeit

    The role As we continue to deliver fresh, seasonal ingredients and delicious, wholesome recipes to our customers, we are looking for new Sales Representatives to join our energetic sales team here in Sydney! If you are a foodie looking to leave behind your typical retail, financial, automotive or operations role, come and join a global food champion...

  • Senior Customer Support Manager

    Vor 3 Tagen

    Sydney, Österreich Uber Vollzeit

    This is a Senior Customer Support Manager role with one of the leading companies in AU right now 🔥 -- Uber -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Uber 🧐🧐## **About The Team** Community Operations is the heart and soul of...

  • Customer Support

    vor 3 Wochen

    Sydney, Österreich Spaceship Vollzeit

    This is a Customer Support (Investing / Superannuation) Specialist role with one of the leading companies in AU right now 🔥 -- Spaceship -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Spaceship 🧐🧐What will you be doing? For a business that enables people...

  • Direct Sales Representative

    vor 2 Monaten

    Sydney, Österreich HelloFresh Vollzeit

    This is a Direct Sales Representative role with one of the leading companies in AU right now 🔥 -- HelloFresh -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at HelloFresh 🧐🧐Our energetic Sydney team of sales representatives continues to grow with the addition of...

  • Customer Contracts Analyst

    vor 3 Wochen

    Sydney, Österreich Stryker Vollzeit

    This is a Customer Contracts Analyst role with one of the leading companies in AU right now 🔥 -- Stryker -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Stryker 🧐🧐### Job description We're looking for a **Customer Contracts Analyst** to join...

  • Customer Support Specialist

    vor 3 Wochen

    Sydney, Österreich Tyro Vollzeit

    This is a Customer Support Specialist (Tyro Health) role with one of the leading companies in AU right now 🔥 -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Tyro 🧐🧐About the role -------------- Our Customer Support Specialists have both empathy and...

  • Customer Support Engineer

    Vor 7 Tagen

    Sydney, Österreich Darktrace Vollzeit

    This is a Customer Support Engineer (Japanese speaking) role with one of the leading companies in AU right now 🔥 -- Darktrace -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Darktrace 🧐🧐**Founded by mathematicians and cyber defense experts in 2013, Darktrace...

  • AI Sales Development Representative

    Vor 3 Tagen

    Sydney, Österreich Reejig Vollzeit

    This is a AI Sales Development Representative role with one of the leading companies in AU right now 🔥 -- Reejig -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Reejig 🧐🧐## **Job Description** Reejig is revolutionizing our go-to-market strategy with...

  • Sales Development Representative

    Vor 2 Tagen

    Sydney, Österreich ServiceNow Vollzeit

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...

  • Business Support Officer

    vor 3 Wochen

    Sydney, Österreich BINGO INDUSTRIES Vollzeit

    This is a Business Support Officer role with one of the leading companies in AU right now 🔥 -- BINGO INDUSTRIES -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at BINGO INDUSTRIES 🧐🧐BINGO is a fully integrated recycling and resource management company that...

Customer Support Representative

vor 4 Monaten

Sydney, Österreich auspayplus.com.au Vollzeit

The Game Changers:

At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Customer Support Representative (CSR) works within the Customer Support team to act as a conduit between our customers, partners and the business. The CSR is responsible for providing exceptional customer service by solving and responding to queries via email or in the app. Using these insights into customer pain points and feedback they then represent the voice of the customer to the wider business.

The CSR is also responsible for identifying opportunities for improvement within the team, working within risk frameworks and having the ability to speak up or seek help when needed.

There are two CSR roles.

The work days: 

Role 1 -  Wednesday to Sunday

Role 2 -  Saturday to Wednesday

Timings: 11 AM to 7 PM

Responsibilities of the role will cover the following key areas:

  • Providing exceptional service by answering customer and partner enquiries, registering feedback and managing complaints
  • Responding to customer enquiries promptly with a high degree of accuracy
  • Working with internal stakeholders to investigate issues, and to develop solutions for customer queries
  • Identifying risks and issues, working to solve them efficiently, and escalating where appropriate
  • Identifying opportunities for improvement for our customers and for the customer support function
  • Assisting in maintaining FAQs and support documents
  • Contributing to team discussions and being the voice of the customer for the wider business
  • Working with the wider business where needed to shape the future of the app

The skills & knowledge you need to have:

  • Having a customer focused mindset, with the ability to understand their needs and concerns
  • Being naturally inquisitive, with ability to ask the right questions to support customers, partners and the business
  • Being a contributor, having a voice at the table, and working collaboratively with others
  • Strong written and verbal communication skills
  • Ability to work with agility and make judgement calls in a fast-paced and constantly evolving environment
  • Passionate about technology and start-up business environments with limited structure
  • Familiar with various banking products and finance apps across the industry
  • Proactively seek opportunities for continuous improvement
  • Ability to interpret data and strong attention to detail

What’s next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au. We also encourage you to let us know your pronouns at any point during the recruitment process.

#J-18808-Ljbffr