Sydney • Permanent Claims Technical Specialist | Blue Zebra Insurance

vor 3 Wochen


Sydney, Österreich Envest group Vollzeit
Claims Technical Specialist | Blue Zebra InsuranceDescription

Are you a problem solver? An excitinAre you a problem solver? An exciting opportunity for an innovative Claims Technical Specialist role is open in our office is open g opportunity for an innovative Claims Technical Specialist role is open in our Sydney office is open

As a Claim Technical Specialist, you will report to the Compliance Manager. You will undertake detailed work and analysis that will improve the claims operation to ensure that the function is compliant, efficient, and continuously improving so that we deliver the best outcomes for our clients and the consistent innovation that we pursue.

About the Job:

  • Conducts audits and reviews of all processes including internal claims audits of Claims Specialists files, payment audits and service provider file audits numbering approximately 150 audits per month
  • Analyses the results of these audits and provides structured feedback to individual employees and providers as well as overall reporting to BZI management
  • Uses the learnings from these results to inform improvements to BZI processes and systems
  • Supporting the documentation of all claims processes and claims policies to meet General Insurance Code of Practice (GICOP) and other requirements from regulators and Youi
  • Supports the vendor strategy with reporting and analysis that optimises the cost and performance of all BZI claims vendors
  • Contribute to and participate in supporting the overall BZI business strategy
  • Identifies business opportunities for improvement in compliance management based on market trends and takes action to address these
  • Ensure that all processes and systems are in place to manage claims in full compliance with all regulatory requirements.

About you:

  • Formal education in business or insurance
  • Experience of quality management and process improvement in a complex service industry
  • Minimum of 3 years’ experience in managing insurance claims
  • Strong analytical capability and process orientation
  • Excellent working knowledge of legislation, regulations and best practice guidelines that are applicable to the successful execution of property claims.
  • Understanding of the general insurance industry especially the role of brokers
  • Awareness of the trends and innovations improving claims service in the industry and other similar industries.
  • Aptitude for solutions-based thinking and commercial decision-making
  • Self-driven with excellent planning skills and drive to achieve goals.

About Blue Zebra Insurance

BZI is an Australian-owned, innovation-driven underwriting agency that places a strong emphasis on the pivotal role of expert brokers in the insurance industry. With client-focused insurance policy wordings and distributing only via licensed insurance brokers, we want customers to receive a tailored blend of comprehensive protection and good claims service. We are built around four core principles: Simple, Fast & Efficient, Connected and Evolved.

Blue Zebra is proudly part of the Envest Group, a diversified Australian insurance group and part of the Ardonagh Group. The Envest Group has a combined GWP (Gross Written Premium) of $1.6bn in Australia, and its global counterpart, The Ardonagh Group is a world-leading independent insurance distribution platform, placing $14bn GWP ($USD) annually.

If you think this opportunity is for you, we encourage you to apply now

Role TypeCompany Overview

Envest is a private, entrepreneurial insurance investment and distribution business. We invest in and support innovative, best-in-class insurance and financial services businesses to achieve their growth objectives. We are constantly on the lookout for merger and acquisition opportunities, as well as seeking young entrepreneurs willing to back themselves and their business. We have a great track record of incubating start-ups, often by giving individuals the confidence to create their own business.

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