Minor Safety

Discord is about giving people the power to create space to find belonging in their lives. We want to make it easier for you to talk regularly with the people you care about. We want you to build genuine relationships with your friends and communities close to home or around the world. Original, reliable, playful, and relatable. These are the values that connect our users and our employees at Discord.

This role is critical in supporting the company to deeply understand and mitigate how harmful content, including child sexual abuse material, manifests on our platform, as well as learning our investigative methodologies, threats to our users, content moderation capabilities, and approaches to prevent harm to our users, particularly minors.

Reporting to Exploitative Content Lead, you'll play a pivotal role in keeping Discord's platform safe for all users.

This role involves exposure to graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive and derogatory language, and other potential objectionable material, ie. child exploitation, graphic violence, self-injury, animal abuse and other content which may be considered offensive or disturbing.

What you'll be doing

• Review, monitor, and respond to sensitive content reports, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos and other objectionable and/or disturbing content
• Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content
• Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues
• Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence
• Respond to users experiencing safety-related or high harm issues and empathetically address their concerns
• Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates
• Prioritize and execute under direction or oversight with provided guidelines
• Learn through mentorship about the use of our tooling, processes, and internal training

You Will Thrive In This Role If

• Some prior experience working within Trust & Safety, NGOs, or companies and organizations working in the field of Online Child Sexual Exploitation or related
• Demonstrated ability to operate efficiently, while meeting specific SLAs
• Good communication skills with an ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means
• Some previous experience (Though not completely necessary) in working in a cross-functional environment, high pressure, sensitive environment, with demonstrated ability to use risk-based assessments to prioritize workload

Bonus Points

• Proficiency with a second language
• Tertiary qualifications or equivalent experience in Intelligence Studies, Cybersecurity, Criminal Justice, Criminology, Sociology, Psychology, or related fields would be desirable, though not required
• Basic or superficial knowledge of SQL, Python, or other programming languages for data manipulation
• Experience with Discord’s API or similar APIs from other companies