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Senior Field Engineer

vor 3 Monaten

Sydney, Österreich Appetency Recruitment Vollzeit
Job Description

Learning and growth opportunity and opportunity to work that promotes internal growth. Wide technical exposure and strong technical skills required across the technologies. Client-focused hybrid work environment.

About the Role

We are looking for ambitious, always looking to learn, growth-oriented, energetic individuals. The culture of the organization promotes fun, collaboration, teamwork, learning, ownership, and growth-oriented. We are looking for someone who wants to be part of such culture. You will be acting as the hands-on Engineer for a number of clients. You will be working as a senior member in a team of nearly 8-10 field engineers and will help in making the client environment more robust and stable. As a senior member, you will also provide guidance to other field engineers and communicate client environment risks and improvements to the service delivery manager or projects manager.

Must-haves for the Role:
  1. Strong client focus and excellent communication skills
  2. Strong technical experience across a wide variety of technologies and ability to identify improvement opportunities in client environment
  3. Enjoys standards, improvements, and enhancements that help the client and others
Role and Responsibilities:

  1. The role will require you to provide both remote and on-site client support

  2. Work with a ticket-based system, managing your own tasks and incidents (Autotask/ConnectWise)

  3. Managing a portfolio of clients as an onsite technical resource

  4. Experience with problem identification and remediation

  5. Identify risks and improvements opportunities in client environment

  6. Excellent customer engagement skills

  7. Strong experience across a wide variety of technologies:

    • MS Windows Server Administration
    • Exchange Server / Exchange Online / Office 365
    • SQL Server Administration
    • Hyper-V & VMWare Administration
    • Networking Skills (Routing / NAT / VLAN)
    • Troubleshooting skills across multiple technologies
Experience and Skills Requirements:

  1. At least 6+ years MSP relevant experience

  2. Eagerness to learn and grow

  3. Experience with systems such as Autotask or ConnectWise, N-Able, ITGlue, Sharepoint

  4. Own reliable vehicle (Vehicle Allowance/Reimbursements will be provided as per Vehicle and Travel Policies)

  5. Strong experience with creating, documenting, and implementing standardization across client environments

  6. Enjoys structuring the environments and improving the IT stability of the client IT infrastructure environment

  7. Exceptional communication skills and outstanding customer service skills.

  8. Experience with Windows Server, Active Directory, Exchange server, TCP/IP, DNS, DHCP, Office365/Microsoft 365, Azure

  9. Certifications with ITIL (v3 or higher), Microsoft, Cisco, Comp TIA will be highly regarded

  10. Full Australian work rights

On Offer:
  • Permanent position
  • Hybrid environment with 2 days per week WFH
  • Excellent office in Sydney North West & Hills District and Onsite parking
  • Fun, young, energetic culture that provides an opportunity to learn and grow
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