Branch Manager
vor 1 Monat
About Us
We make a bad day better.
Our clients are not-at-fault drivers who have been in a motor vehicle accident. They’ve just been through an incredibly stressful experience, and now need to figure out how to get a replacement vehicle while theirs is being fixed, deal with insurance companies and they have no idea where to begin.
That’s where we come in We put our clients in a replacement vehicle and work with them, insurers, and repairers taking the hassle out of it for our clients.
About the Role
The Branch Manager is responsible for the day-to-day management of Right2Drive branches, delivering operational excellence and a world class customer experience.
Reporting to the Region Leader, this role will manage staff, their fleet, property and equipment, and promote a safety culture by ensuring WHS policies are adhered to and creating a safe work environment for staff and visitors.
This role will also create and nurture a collaborative workplace culture by cultivating strong relationships between their staff and the broader Movigo business.
Responsibilities
People Management
- Hire, onboard, roster, train and develop staff
- Lead and positively motivate and mentor staff
- Identify and address performance issues
Operational Management
- Deliver on branch KPIs (movements, staff productivity, file quality, NPS)
- Ensure all servicing and maintenance of vehicles is completed per manufacturer schedule
- Schedule, update and communicate the daily movement schedule (run sheet)
- Liaise regularly with both internal and external stakeholders to identify and resolve issues and risks affecting operational performance of the branch
- Ensure positive experiences and outcomes for all internal and external stakeholders
- Prepare performance reports for presentation to upper management as required
- Act as the first point of escalation for complex customer issues or concerns
About You
You are a positive, down to earth leader with demonstrated communication and coaching skills. Comfortable with change, you believe in taking your team on the journey and investing in them along the way. You value the customer’s experience, enjoy a fast-paced environment and take pride in delivering a truly amazing service.
You will have experience managing and leading a team, and the ability to motivate and drive positive outcomes. Experience in fleet management and knowledge of the motor vehicle, insurance, car rental or claims industry is highly desirable.
We offer great company benefits, including employee referral bonus and paid parental leave plus more.
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