Night Manager
vor 2 Monaten
Join an exciting pre-opening Hotel team and the most powerfulinternational brand in the Boutique Hotel business, into the Australian Hotel scene.Standard International is a New York based hospitality company founded in 1999.The Standard’s irreverent and playful sensibility, combined with a carefulconsideration of design, detail and service, have established its reputation asa pioneer of hospitality, travel, dining, nightlife and beyond.
WE#anythingbutstandard
Duties & Responsibilities
- Welcome guests in a friendly, prompt, and professionalmanner.
- Assume the senior Manager on Duty responsibility and assist withany complaints, problem solving, disturbances, special requests and implementthe necessary actions to bring them to a resolution.
- Supervise and be actively involved in daily night front officeoperations to meet guest and team expectations.
- Review handover notes from the Front Office leadership team andhandle any outstanding tasks.
- Conduct nightly pre-shift briefings for night team members.
- Monitor any remaining arrivals, departures, and VIPs to ensureguests receive a seamless experience.
- Ensure allaspects of the guest reservation is prepared ready for their arrival, includingthe room and any special requests.
- Review andassist with daily room assignments and requests.
- Perform check-in and check-out procedures using the property management system(PMS) ensuring all guidelines are adhered for registration.Obtain guest information and ensure that the assigned room type and rates arecorrect.
- Respond to all channels of communications for night shift viaphone, system, in person, email/message/text correspondences in a timelyfashion.
- Be fully awareof local attractions, site, able to provide directions for the Hotel, nearbylandmarks, and assist with guest requests. Able to provide the requiredassistance in absence of guest experience team.
- Conduct, monitor, and assist in morning wake up calls.
- Review all room statuses on a nightly basis via the property management system(PMS) accurately for vacant and occupied status.
- Ensure that no show revenues are maximized through consistent andaccurate billing.
- Check billing instructions, monitor guest credit and act upon anydiscrepancies, inform Front Office Management of any issues.
- Complete an accurate reconciliation of all Hotel postings andpayments before the end of the day.
- Process end of day/end of month procedures on a nightly basis thatinclude batch settlements and various other Hotel reports.
- Ensure all finance reports are accurate and be compliant of all Standardoperating procedures.
- Ensure PMS rolls successfully, ready for the next day ofbusiness.
- Provide lobby and front drive presence to ensure flow of trafficis under control and ensure all aspects of valet services areseamless.
- Provide a consistent level of guest recognition and deliver ofpersonalized services.
- Maintain thorough knowledge of room rates, room packages, roomtypes and room availabilities.
- Assist with room reservation calls for modifications, bookings,and cancellations when needed.
- Maintain Manager on Duty cash float during shift and follow hotelcash float procedures.
- Analyze rate variance report for room revenue control andrebates.
- Liaise with guest experience team in handling all guestrequests.
- Supervise all luggage handling with Concierge team.
- Be fully conversant with Hotel fire & life safety/emergencyprocedures/guest evacuations.
The StandardX, Melbourne
Calling all night owls
Join an exciting pre-opening Hotel team and the most powerfulinternational brand in the Boutique Hotel business, into the Australian Hotel scene.Standard International is a New York based hospitality company founded in 1999.The Standard’s irreverent and playful sensibility, combined with a carefulconsideration of design, detail and service, have established its reputation asa pioneer of hospitality, travel, dining, nightlife and beyond.
WE#anythingbutstandard
Duties & Responsibilities
- Welcome guests in a friendly, prompt, and professionalmanner.
- Assume the senior Manager on Duty responsibility and assist withany complaints, problem solving, disturbances, special requests and implementthe necessary actions to bring them to a resolution.
- Supervise and be actively involved in daily night front officeoperations to meet guest and team expectations.
- Review handover notes from the Front Office leadership team andhandle any outstanding tasks.
- Conduct nightly pre-shift briefings for night team members.
- Monitor any remaining arrivals, departures, and VIPs to ensureguests receive a seamless experience.
- Ensure allaspects of the guest reservation is prepared ready for their arrival, includingthe room and any special requests.
- Review andassist with daily room assignments and requests.
- Perform check-in and check-out procedures using the property management system(PMS) ensuring all guidelines are adhered for registration.Obtain guest information and ensure that the assigned room type and rates arecorrect.
- Respond to all channels of communications for night shift viaphone, system, in person, email/message/text correspondences in a timelyfashion.
- Be fully awareof local attractions, site, able to provide directions for the Hotel, nearbylandmarks, and assist with guest requests. Able to provide the requiredassistance in absence of guest experience team.
- Conduct, monitor, and assist in morning wake up calls.
- Review all room statuses on a nightly basis via the property management system(PMS) accurately for vacant and occupied status.
- Ensure that no show revenues are maximized through consistent andaccurate billing.
- Check billing instructions, monitor guest credit and act upon anydiscrepancies, inform Front Office Management of any issues.
- Complete an accurate reconciliation of all Hotel postings andpayments before the end of the day.
- Process end of day/end of month procedures on a nightly basis thatinclude batch settlements and various other Hotel reports.
- Ensure all finance reports are accurate and be compliant of all Standardoperating procedures.
- Ensure PMS rolls successfully, ready for the next day ofbusiness.
- Provide lobby and front drive presence to ensure flow of trafficis under control and ensure all aspects of valet services areseamless.
- Provide a consistent level of guest recognition and deliver ofpersonalized services.
- Maintain thorough knowledge of room rates, room packages, roomtypes and room availabilities.
- Assist with room reservation calls for modifications, bookings,and cancellations when needed.
- Maintain Manager on Duty cash float during shift and follow hotelcash float procedures.
- Analyze rate variance report for room revenue control andrebates.
- Liaise with guest experience team in handling all guestrequests.
- Supervise all luggage handling with Concierge team.
- Be fully conversant with Hotel fire & life safety/emergencyprocedures/guest evacuations.
- Experience with Hotel PMS systems, preferablyOpera
- Excellent communication and customer serviceskills
- Committed to delivering exceptional guest experiences.
- A friendly, outgoing personality
- Ability to work autonomously and remain calmunder pressure.
- The flexibility to work across a 7-day roster.
- Team player with a “can do” mindset.
- Hotel background in rooms division, prior duty manager/nightmanager experience required.
- Must have the right to work in Australia.
- Outsidethe box thinking
The Standard
We are not for everyone …. but everyone iswelcome.
The Standard Values
Unconventional & Compassionate |Individuality & Teamwork | Creative & Pragmatic
To apply - please email your CV and cover letter to HR -thestandardxmelbourne.recruitment@standardhotels.comApply Now #J-18808-LjbffrWir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
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