MI Analyst

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To perform risk and securities administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To perform risk and securities administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Management Information Analysis 40%

• Develop and maintain reports and dashboards to track key performance indicators (KPIs) for collection and recovery activities. This includes extraction and analysis of data from data warehouse or other information systems to prepare performance reports for management.
• Analyse customer data to identify trends and patterns related to delinquencies and payment behaviours, to support collection and recovery activities.
• Develop ad-hoc reports and data dashboards to support specific inquiries and requests from Retail Collections & Recoveries team. This includes provision of MI on an ongoing basis as and when requested by group and the local team.
• Report and communicate data findings clearly and concisely to key stakeholder in the business. This includes preparation/update of presentation decks for Risk, consolidating MI, strategy and performance data (e.g. assist in preparation of Portfolio Quality Report (PQR)).
• Partner with other analysts and business team to ensure data accuracy, completeness and consistency.
• Recommend data driven strategies and process improvements to optimise collection and recovery activities.
• Support data projects within the Risk team to ensure successful implementation.
• Attend to meetings and conference calls for country and regional management.

Teamwork 10%

• Work closely with the team members to achieve business performance targets.
• Constantly seek to improve ways of working by challenging the status quo and support an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.
• Provide cover for other team members as required.
• Support and adopt the implementation of change initiatives.
• Participate in local events to support local needs, develop individual and team skills and raise the Absa profile in the local community.

Communication 10%

• Demonstrate strong communication skills, both written and verbal, with the ability to present complex data findings in an understandable manner.
• Active participation in meetings and in team talks.

Control 10%

• Championing potential risks reported in the department and ensuring proper controls in place.
• Ensuring data accuracy and integrity to mitigate errors.
• Address audit/rigour/assurance findings/comments to ensure control environment remains “green/satisfactory”.

Quality Assurance 30%

• Perform quality assurance on collection and recoveries portfolio, in line with quality assurance processes.
• Work closely with the Retail Collections & Recoveries team to improve quality of recovery actions.
• Keep abreast of all underwriting, product and system changes to ensure proper quality assessments by using the latest assessment criteria.
• Monitor collections and client interaction to ensure business is conducted in a manner with all applicable, regulations, group policies and procedures.
• Remain well informed of all changes to policies, processes and procedures that are being implemented for the area and ensure that processes to incorporate the changes on the effective date.
• Complete all necessary audit check list, snap check list, control assessment sheets and report timely.
• Ensure availability of relevant quality assurance reports daily for review to ensure that they have status updates on total call evaluation.
• Ensure all records are saved and maintained as evidence for future reporting and audit requirements.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) About UsTruly African

We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance.

Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

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