Rostering Coordinator

The Rostering Team is instrumental in the smooth operation of Northcott and providing quality customer service to Northcott customers, staff and teams. The Rostering Coordinator will be required to proactively communicate, listen, interpret and match the needs of all stakeholders to the appropriate task.As a Rostering Consultant, you will have a shared passion for excellence in customer service along with your team. You will be part of high-performance team, understanding that your contribution in the CSRT is just as important as those around you.

About Northcott

Northcott is a not-for-profit disability service provider that works with customers to realise their potential.

As one of Australia’s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW and the ACT. We have more than 90 years of experience and expertise in the disability service industry.

We employ almost 2600 staff and provide empowering, personalised services to over 13,500 people with disability, their families and carers each year.

Why work for us?

• A family friendly workplace is offered, and support provided for staff to manage their home and work lives effectively.
• Being a not-for-profit organisation, salary packaging is available to all staff; this can increase your take home pay.
• In addition to four weeks annual leave, all Northcott employees are entitled to extra leave days to cover any compulsory closure. In most instances this translates to an extra week’s leave every year.
• Your role will be more than just a job –you’ll be making an empowering difference to the lives of people with disability every day.
• Our staff have access to discounted fitness centre memberships, yearly flu shots, health insurance deals, holiday cabin rental, shopping, and banking, reward programs and a free confidential counselling service.

You will

The role involves rostering and matching the support worker to the customer requirements and preferences while maintaining the customer database according to the relevant procedure. Your daily tasks will include:

• Manage all enquiries in a timely and professional manner
• Manage and coordinate staff available to meet the needs of our customers
• Proactively problem solve in instances of cancellations, unplanned leave, and incident response
• Have direct report to the Customer Service Manager

About you

• Self-starter with strong organisational skills
• With experience in rostering, scheduling, bookings or complex diary management.
• Demonstrate attention to detail through sustained stakeholder engagement
• Demonstrated experience handling high volumes of service requests
• High level of computer and literacy skills
• Previous experience with customer databases and/or scheduling/rostering systems.
• Be able to thrive in a high volume environment with numerous competing deadlines.

Rostering Role also requires

• Ability to work between 6am-8pm and on weekend shifts on a rotating roster basis.

Northcott is not responsible for any fees related to unsolicited agency resumes or applications.

When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.

Covid Vaccination Status
The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all of our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required. Northcott will consider exemptions on a case-by-case basis.

Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au .

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