Technical Support Officer

Vor 2 Tagen

Adelaide, Österreich Shannons Pty Vollzeit

Take the next step. Be part of something bigger at Suncorp.

Suncorp Group is looking for a Technical Support Officer to join our Terri Scheer Team based in Adelaide on a full-time basis. 

Are you a skilled technical support professional with a knack for problem-solving and a passion for delivering exceptional service? Terri Sheer Insurance is on the lookout for a proactive Technical Support Officer to join our dynamic Claims Specialist team. In this role, you will be instrumental in providing claims support, coaching for success, and assisting in the management of daily team priorities. If you excel in a fast-paced environment and are dedicated to achieving strategic business objectives, we invite you to be part of our team.

Key Accountabilities:

  • Supporting the team leader to achieve strategic business goals
  • Supporting the claims team with technical support and coaching for success
  • Build strong relationships, work effectively in diverse and flexible teams
  • Perform quality assurance tasks efficiently with exceptional accuracy
  • Passion for identifying and implementing changes to optimise the team and business
  • Take ownership for learning and development of yourself and the team

What you’ll do:

  • Demonstrate a keen understanding of team, business, and group priorities, actively driving initiatives with a strong sense of purpose
  • Collaborate seamlessly across teams, fostering robust relationships with customers to tailor solutions that meet individual needs, placing customer satisfaction at the forefront of decision-making
  • Take ownership of expectations, holding oneself accountable for problem resolution and maintaining high personal standards to deliver timely results in a dynamic environment
  • Cultivate strong relationships, excel in diverse and adaptable teams, take initiative in learning and development, and prioritise safety and well-being for oneself and others
  • Embrace simplicity while fostering innovation, overcoming obstacles, and adeptly navigating evolving market and business challenges
  • Ensure the quality of data input and proactively identifies risks and issues
  • Sets a shining example by embodying company Values, Code of Conduct, and Leader Profiles
  • Collaborate with the Team Leader to foster a high-performance team culture
  • Cultivate strong and productive relationships with team members, customers, and stakeholders
  • Play a pivotal role in enhancing team efficiency and effectiveness to meet organizational goals
  • Exhibit professional workplace conduct, support team members, and take on additional responsibilities as needed
  • Champion a positive risk culture and governance framework
  • Ensure adherence to laws, regulations, and industry standards, promptly reporting any breaches
  • Engage with internal and external stakeholders to deliver timely support
  • Provide prompt and effective responses to customer inquiries and complaints
  • Represent TSI at sponsored events in a Claims Specialist capacity, showcasing expertise and dedication

What you’ll bring

To be successful in this role you will have;

  • Strong communication and customer service skills
  • Use initiative and possess strong problem-solving skills
  • Ability to manage and work to priorities and strategic goals
  • Ability to coach and mentor team members
  • Ability to design and facilitate training sessions
  • To be resilient and have an ability to effectively manage difficult situations
  • Ability to easily adapt to and positively embrace change.
  • Excellent written and communication skills
  • Knowledge & understanding of the insurance market
  • Ability to lead by example, self-motivate, take responsibility and be accountable
  • A high level of attention to detail
  • A strong understanding of Terri Scheer claims systems and processes (desirable)

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

  • Employee rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths.
  • Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
  • Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
  • Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
  • Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you’ll love working with us

Whether we’re helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear – to deliver banking that’s good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Important note: In July 2022, Suncorp announced to the market that it had entered into an agreement to sell the Suncorp Bank business to Australia and New Zealand Banking Group Limited (ANZ) (the Sale). The Sale remains subject to regulatory and government approvals (including Australian Competition Tribunal approval). If all approvals for the Sale are received, this role will transition to Suncorp-Metway Limited (SML) which will become part of the ANZ corporate group.

By applying for this role, you agree that Suncorp may provide your application details (which may include your personal information) to ANZ if/when the Sale is finalised if (a) the recruitment process is still underway, or (b) your application for this role is successful. You also acknowledge that if/when the Sale is finalised ANZ may conduct pre-employment screening checks as part of their profile process. Please see the Applicant Privacy Statement for more detail.

Advertised: 26 Jun 2024 AUS Eastern Standard Time
Applications close: 03 Jul 2024 AUS Eastern Standard Time

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