[AU] Technical Support Lead

vor 4 Wochen


Sydney, Österreich LVI Associates Vollzeit

We are helping our client who is a top manufacturer for energy storage systems look for a Technical Support Lead to join their team in Sydney. This is an exciting opportunity to join a fast-growing company with a great reputation

Responsibilities:

  • In accordance with the company's operational development goals, comprehensively plan the customer service strategy and system for the Asia-Pacific region department.
  • Handle major or bulk product quality issues leading to emergencies.
  • Plan, development, establishment, and training of the after-sales team in the regional department, supervising and managing the network system of customer service.
  • Responsible for the formulation and implementation of the department's annual and quarterly work plans, as well as training plans.
  • Responsible for coordinating with marketing strategies to provide service models for key and major clients.

Requirements:

  • 5+ years of relevant experience in providing technical and aftersales support
  • Technical understanding of relevant products in the renewable energy industry
  • Experience with team management

If you are interested, do not hesitate to apply and we can have a chat

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