Insurance Coordinator

Organisation: Department of Transport and Planning

Occupation: Emergency Management

Reference: 3861

About the Role

This is a Fixed Term Position until July 2025

Reporting to the Director, Flood Recovery Operations, you will be responsible for coordinating insurance and Disaster Recovery Funding Arrangement claims for natural disaster events emanating from Victoria’s Road network recovery from the October 2022 flood and storm event, and subsequent events. The role will assist in the implementation of a clear process for the undertaking of insurance claims on behalf of the Transport Service group. This role will work closely with various internal stakeholders and external agencies.

To be successful in the role, the ideal candidate will possess strong negotiation and influencing skills, adept at fostering partnerships with diverse stakeholders. They will excel in process management, overseeing property insurance lifecycles. Their communication skills will include drafting various documents, financial reporting, and engaging with government structures. They will provide expertise to support DTP's strategic activities, identifying and managing potential reputation risks. Further, they will be accountable for the following responsibilities:

• Build and maintain effective relationships with key stakeholders across DTP, other agencies and external contractors.
• Proactively coordinate property insurance claims from natural disaster events since the October 2022 flood and storm events
• Lead existing insurance claims management resources and manage the administration of the property insurance claims for the Transport Services group.
• Implement, refine and provide continuous improvement to the property insurance claims process alongside contractors and internal resources.
• Provide accurate and authoritative advice to Transport Services Executive and various stakeholders.
• Develop briefings and requests when required on behalf of Transport Services in relation to property insurance claims.
• Proactively support emerging priorities with an agility to shift focus to respond to reactive issues and risks to support requirements of management.

Qualifications and Experience

• A relevant tertiary degree in business, engineering or public policy or extensive relevant experience.
• Experience in insurance claims or general process management would be beneficial.

What we offer

• Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services
• A hybrid working model focused on collaboration and teamwork
• Optimal work-life balance initiatives including flexible working arrangements
• Opportunity to work across multiple urban and suburban hubs
• We prioritise the development of a safe and inclusive culture

Culture Value

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

How to Apply

Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter. 

Applications close 11.59pm on Sunday, 5th May 2024.

For further information about the role please contact Brendan Devlin - Director Flood Recovery Operations via brendan.devlin@transport.vic.gov.au

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.

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Full Time - Fixed Term

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