Night Auditor

Night Auditor (Full Time) - InterContinental Perth

Hotel Brand: InterContinental
Location: Australia, Western Australia, Perth

Hotel: Perth City Centre (PERHA), 815 Hay Street, 6000

InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 785,544 rooms in more than 5,700 hotels per year.

You'll know some or all of our 16 hotel brands. They are some of the best known and most popular in the world, including - InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts, Regent, Six Senses, and Hotel Indigo.

InterContinental Perth City Centreopened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD.

The InterContinental Perth City Centrehas an exciting opportunity for someone whose lifestyle fits working a night schedule, enjoys working with numbers, and who is passionate about creating a memorable guest experience. We are seeking a full timeNight Auditor.

Your day to day

At all times, this role will be a key contact for our guests and will ensure that our outstanding service is provided regardless of the time of day.

You will respond promptly to guest requests and work collaboratively with various teams across the hotel to ensure guests’ needs, comfort and satisfaction are met.

You will work closely with our set procedures by undertaking the night audit process and monitoring the Hotels security overnight, whilst attending to any guest related operations such as late check-ins, check-outs & general queries.You'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise.

You will be responsible for ensuring the safety and security of the hotel guests overnight and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.

• This role is rostered from 11pm to 7am, for five shifts per week.

What we need from you

For this vital role, we’re looking for someone who has:

• At least 1 year previous experience working in a Hotel or overnight customer service role, with a proven ability to provide an exceptional guest/customer experience.
• Excellent customer relations, problem solving, decision making and time management skills.
• Prior experience with Opera property management system.
• Approved Managers license is advantageous.
• Professional standard of personal presentation, fitting of a luxury brand.
• The ability to work overnight shifts (11pm – 7am), including on weekends and public holidays.
• Unlimited and unrestricted working rights for working in Australia.

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free CBD carparking for overnight shifts
• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray
• Paid parental leave
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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