Quality Assurance Manager
vor 1 Monat
How will you make an impact?
Are you driven by the desire to create a positive difference in the lives of our members?
In this role, you will be instrumental in establishing and upholding our quality assurance program within the insurance claims team and providing our members with an exceptional level of customer service when managing their super.
The Opportunity
The primary responsibility of this role is to establish and uphold the quality assurance program, ensuring that stakeholders adhere to the fund's core values and reflect our strong brand. Emphasis will be placed on continuous improvement across processes, systems, and team skills, with the role tasked with implementing necessary actions to enhance these areas. Additionally, this position will establish a comprehensive governing framework to oversee the end-to-end view, enabling the fund to understand and respond to customer expectations effectively. This proactive approach will drive future changes and the development of service and quality governance models.
The key responsibilities include:
- Being responsible for the quality framework and support with evaluations for the team;
- Performing quality checks and audits to deliver improved levels of quality service through innovation and the use of best practice processes;
- Ensuring adherence with all compliance and quality assurance requirements;
- Providing technical knowledge on claims and insurance related matters;
- Establishing the end-to-end quality framework across all distribution models;
- Management of a framework to seek a deep understanding of the customer expectations across all servicing channels;
- Governing models across training and knowledge to ensure all relevant parties are compliant and up to date with knowledge;
- Integration of the funds brand and core values into the fund’s services and distribution model;
- Participation across projects of work to ensure tracking of quality programs and outcomes are tracked and monitored;
- Identification and responsibility to drive changes that provide great outcomes for our members and employers and drives cost efficiencies;
- Identifying risks and opportunities and initiating process improvements across claims procedures;
- Conducting and participating in all applicable audits including internal quality and efficiency audits.
About you:
We are in search of a seasoned quality assurance professional with a passion for continuous improvement and delivering outstanding member outcomes. Our ideal candidate will possess advanced analytical abilities and a thorough understanding of claims and insurance administration.
Additionally, we are seeking an individual with strong interpersonal skills and a track record in process re-engineering, as well as developing governing models and frameworks.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
- Hybrid and flexible work environment
- 15% superannuation
- Additional paid leave over Christmas and New Year
- Additional 5 days paid “flex leave”, so that you can take time out when you need it
- 18 weeks paid parental leave
- 3 days community service leave
- 4 weeks paid gender affirmation leave
- Access to long service leave at 5 years
- Access to subsidised financial advice
- Dedicated per person development budget to support your growth
Just to name a few
About us:
At Hostplus, we passionately provide our over 1.7 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Our commitment to diversity and inclusion:
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and the communities we operate in.
We welcome and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at talent@hostplus.com.au
How do I apply?
If you are interested in this opportunity, please follow the prompts to make an application.
We have an important duty to our members, all appointments are made subject to a satisfactory National Police, Bankruptcy and Insolvency Check.
#J-18808-Ljbffr-
Clinical Quality Assurance Manager
vor 1 Monat
Melbourne, Österreich Hapi Healthcare UK Limited VollzeitAs a Quality Assurance Manager, you will assume operational oversight for clinical quality of care and champion maintenance of highest standards. 22nd April, 2024 HAPI HEALTHCARE - AN INTUITIVE DIGITAL HEALTH COMPANY Empowering people to live Hapi'er healthier livesA Hapi Opportunity: Melbourne, VICAs a Quality Assurance Manager you will oversee a...
-
Senior Quality Assurance Manager
vor 2 Wochen
Melbourne, Österreich MetLife VollzeitMetLife is a leading global life insurer, and the insurance partner for Hostplus, one of Australia’s largest and fastest growing superannuation fund with over $100bn in assets and over 1.8 million members. MetLife have created a market-first service experience for Hostplus that delivers market-leading support and guidance for members for any insurance...
-
EOI: Project Quality Assurance Manager
vor 4 Wochen
Melbourne, Österreich Thales Group VollzeitEOI: Project Quality Assurance Manager page is loaded EOI: Project Quality Assurance Manager Apply locations Melbourne time type Full time posted on Posted 2 Days Ago job requisition id R0254568 At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all...
-
EOI: Project Quality Assurance Manager
vor 4 Wochen
Melbourne, Österreich Thales Group VollzeitEOI: Project Quality Assurance Manager page is loaded EOI: Project Quality Assurance Manager Apply locations Melbourne time type Full time posted on Posted 2 Days Ago job requisition id R0254568 At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all...
-
Quality Assurance Coordinator
vor 3 Wochen
Melbourne, Österreich Asahi Beverages VollzeitApply now Job no: 502119 Work type: Fixed Term - Full Time Location: Melbourne Categories: Manufacturing/Operations Your ImpactEmbark on a compelling journey as a proactive and dynamic Quality Assurance Coordinator at our Laverton facility, where innovation and excellence define our commitment to quality. Reporting directly to the Quality Manager, you...
-
Quality Assurance Officer
Vor 2 Tagen
Melbourne, Österreich Pact Group VollzeitJob Title: Quality Assurance OfficerPact Group in Melbourne, VIC, Australia is seeking a Quality Assurance Officer to support the company's sustainable packaging initiatives. Responsibilities include:Conducting auditsQuality inspectionsTestingReporting out-of-spec resultsImplementing corrective actionsTraining employeesQualifications include a minimum of 2...
-
Quality Assurance Officer
vor 2 Wochen
Melbourne, Österreich Pact Group VollzeitJob Title: Quality Assurance Officer Pact Group in Melbourne, VIC, Australia is seeking a Quality Assurance Officer to support the company's sustainable packaging initiatives. Responsibilities include: Conducting audits Quality inspections Testing Reporting out-of-spec results Implementing corrective actions Training employees Qualifications include a...
-
Quality Assurance Coordinator
vor 2 Wochen
Melbourne, Österreich Asahi Beverages VollzeitApply now Job no: 502119 Work type: Fixed Term - Full Time Location: Melbourne Categories: Manufacturing/Operations Your ImpactEmbark on a compelling journey as a proactive and dynamic Quality Assurance Coordinator at our Laverton facility, where innovation and excellence define our commitment to quality. Reporting directly to the Quality Manager, you...
-
Quality Assurance Lead
vor 1 Monat
Melbourne, Österreich CHR Life Sciences VollzeitCHR Life Sciences is excited to be partnered with a growing business operating across all the GxPs providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process. They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...
-
Quality Assurance Lead
vor 4 Wochen
Melbourne, Österreich CHR Life Sciences VollzeitCHR Life Sciences is excited to be partnered with a growing business operating across all the GxPs providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process. They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...
-
Quality Assurance Technician
vor 3 Wochen
Melbourne, Österreich Asahi Beverages VollzeitQuality Assurance Technician - Manufacturing Apply now Job no: 502093 Work type: Fixed Term - Full Time Location: Melbourne Categories: Manufacturing/Operations Your ImpactJoin the Excitement at Asahi Beverages! Don’t miss this exciting opportunity to join the quality team at our facility in Laverton. This role will see you responsible for the...
-
Quality Manager
vor 2 Wochen
Melbourne, Österreich Pact Group VollzeitPact's APM Contract Manufacturing division manufactures and packs for nutraceutical, herbal, vitamin, mineral and nutritional supplements. Tablets, hard capsules and powdered products are produced in our in our state of the art, TGA compliant facility in Keysborough.Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating...
-
Quality Assurance Technician
vor 1 Monat
Melbourne, Österreich Asahi Beverages VollzeitQuality Assurance Technician - Hygiene & Sanitation Apply now Job no: 502052 Work type: Fixed Term - Full Time Location: Melbourne Categories: Manufacturing/Operations Your ImpactAre you passionate about quality, hygiene, and sanitation in the FMCG/Food manufacturing industry? Do you have a keen eye for detail and a drive for continuous improvement?...
-
Quality Assurance Technician
vor 4 Wochen
Melbourne, Österreich Asahi Beverages VollzeitQuality Assurance Technician - Hygiene & Sanitation Apply now Job no: 502052 Work type: Fixed Term - Full Time Location: Melbourne Categories: Manufacturing/Operations Your ImpactAre you passionate about quality, hygiene, and sanitation in the FMCG/Food manufacturing industry? Do you have a keen eye for detail and a drive for continuous improvement?...
-
Claims Quality Assurance Specialist
Vor 3 Tagen
Melbourne, Österreich TAL VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about.We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for...
-
Quality Assurance Engineer
vor 1 Monat
City of Melbourne, Österreich Farm Credit Services Vollzeit**Hybrid-Position is required to work a minimum of three days each week in the Omaha, NE office**Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the...
-
Quality Assurance Engineer
vor 4 Wochen
City of Melbourne, Österreich Farm Credit Services Vollzeit**Hybrid-Position is required to work a minimum of three days each week in the Omaha, NE office**Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the...
-
Quality Assurance Lead
vor 1 Monat
City of Melbourne, Österreich CHR Life Sciences VollzeitCHR Life Sciences is excited to be partnered with a growing business operating across all the GxPs providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process. They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...
-
Quality Assurance Lead
vor 4 Wochen
City of Melbourne, Österreich CHR Life Sciences VollzeitCHR Life Sciences is excited to be partnered with a growing business operating across all the GxPs providing a turnkey (end-to-end) solution to clients by offering support throughout the product life cycle and manufacturing process. They are passionate about patient safety and welfare, and genuinely care for clients and provide them with the highest...
-
Quality Assurance Technician
vor 4 Wochen
Melbourne, Österreich Asahi Beverages VollzeitQuality Assurance Technician - Manufacturing Apply now Job no: 502093 Work type: Fixed Term - Full Time Location: Melbourne Categories: Manufacturing/Operations Your ImpactJoin the Excitement at Asahi Beverages! Don’t miss this exciting opportunity to join the quality team at our facility in Laverton. This role will see you responsible for the...
