Boutique Manager
vor 4 Wochen
Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
MISSION
The Boutique Manager is responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
He/She is the warrant of the achievement of the business targets in his/her boutique by ensuring an exceptional client experience and operational excellence.
As a leader, he/she manages his/her teams in line with the Maison’s values and supports talent development for individual careers and collective team performance.
RESPONSIBILITIES
- Define together with the Retail Manager (Brand Manager) the annual strategy and objectives of the Boutique.
- Monitor sales targets and KPI’s (defined by the Retail Manager and the Brand) and implement annual action plans.
- Develop partnerships with concierges and intermediates with clear goals and guidelines.
- Implement Retail guidelines and tools defined by your Retail Manager and the Brand.
- Make regular benchmark in your mall / street / city to control your market share and define business opportunities.
- Provide monthly reporting to your Retail Manager (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions.
- Behave as an Ambassador of the Brand inside and outside the Boutique.
- Provide the highest level of service and care to all customers.
- Provide a “wow” treatment to your clients as many times as you can.
- Handle with the highest professionalism all customer service and client issues and involve your Retail Manager and Brand Manager if needed.
- Implement an effective data capture & follow up system for clients, prospects, CS and reservations and make regular checks with the team. To be used during daily briefings.
Team management:
- Direct Management of Boutique staff and daily control of security guards.
- Animate daily brief according to guidelines.
- Make regular “one to one” meetings with your sales staff.
- Evaluate your sales staff through the annual PMP process, fix their objectives and KPI’s according to guidelines and make regular assessment during the year.
- Propose and discuss with the Retail Manager, your staff evolution plans in terms of benefits, bonus and career development.
- Delegate operational activities and establish clear responsibilities within your team.
- Diffuse and animate your team with commercial actions (challenges, incentives, events) and information about the Brand’s activity.
- Transmit and control the relevant documents (invoices, third party commissions…) to your Retail Manager for the calculation of individual monthly commissions and incentives.
- Coach your staff “on the job” and make sure they have appropriate trainings to reach their targets in terms of sales, KPI’s…
- Make sure on a daily basis that the grooming guidelines are fully respected.
- Establish with your Retail Manager the mapping of your boutique teams (with Insights or other local tools) and make sure you recruit complementary profiles and constitute teams who are able to achieve objectives.
- Ensure sales planning and vacations are made properly in accordance with Business necessities.
- Establish the yearly training plan in coordination with your Retail Manager.
- Develop a Business oriented approach and positive mindset in your boutique, through role plays, team building.
- Implement guidelines defined by your Retail Manager and the Brand to ensure full compliance with sales, financial and security procedures.
- Ensure Boutique check list is fully implemented and that Brand’s guidelines are respected with no exception (merchandising, catering…).
- Analyze Mystery shopping feed backs with your Retail Manager and set up corrective action plans.
- Organize CRM activities within the boutiques as per guidelines.
- Propose and manage events in the Boutique to develop new clients, drive sales, and enhance the Piaget presence in the market place.
- Control of the quality of the data base per sales staff.
- Handle relationships and commissions with intermediates and third parties (tour guides, concierges…) according to guidelines.
- Control of the Boutique expenses: discounts, gifts, T&E…
- Make sure daily traffic is correctly counted on a daily basis.
- Make sure your boutique is properly maintained (lights, furniture…) and take corrective actions.
- Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure all pieces are handled with extra care and in perfect selling conditions
SKILLS
Professional:
- A minimum of five to seven years prior management experience and background in luxury activities (retail or service) is required
- Foreign languages not essential but preferred (English a must)
- Computer knowledge in Microsoft; knowledge of SAP is a plus.
Personal:
- Passion for service and client orientation
- Excellent interpersonal, communication, organizational and problem solving abilities
- Ability to prospect outside the boutique
-
High Jewelry Manager, Sydney
vor 1 Monat
Sydney, Österreich Richemont VollzeitSydney, NSW, AU Permanent Who are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate...
-
High Jewelry Manager, Sydney
vor 4 Wochen
Sydney, Österreich Richemont VollzeitSydney, NSW, AU Permanent Who are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate...
-
Boutique Store Manager
vor 1 Woche
Sydney, Österreich Savers Australia Pty, Ltd. VollzeitAbout our Business Since our humble thrift shop beginnings, we’ve come a long way in the second-hand space, growing into a global reuse champion and driver of the Thrift Proud movement. As champions of reuse, we’re committed to keeping one-of-a-kind finds out of landfill and helping people reuse, repurpose and upcycle – to experience the joy of thrift...
-
Head of Technology
Vor 6 Tagen
Sydney, Österreich eFinancialCareers Ltd. VollzeitHead of Technology - Boutique Fund Management Company Head of Technology - Boutique Fund Management Company Fernway Partners Sydney, Australia Head of Technology - Boutique Fund Management Company Fernway Partners Sydney, Australia Posted 3 days ago Permanent Competitive Head of Technology - Boutique Fund Management Company 19th June,...
-
Boutique Stock Controller
Vor 5 Tagen
Sydney, Österreich Nestle VollzeitWe Inspire, we Care, we Act, and we iNnovate Committed to sustainability & B-Corp certified Enjoy a cup of coffee while you work! At Nespresso , we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the...
-
Boutique Stock Controller
Vor 3 Tagen
Sydney, Österreich Nestlé SA VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: We Inspire, we Care, we Act, and we iNnovate Committed to sustainability & B-Corp certified Enjoy a cup of coffee while you work! At Nespresso, we believe that we can elevate the world of coffee to drive...
-
Assistant Boutique Manager
Vor 7 Tagen
Sydney, Österreich Clarins Group VollzeitSelect how often (in days) to receive an alert: Ready to bring passion into your career? A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more...
-
Head of Technology
Vor 7 Tagen
Sydney, Österreich Fernway VollzeitHead of Technology - Boutique Fund Management CompanySydney Based / Full Time Position$140K - $170K + Super (Neg on experience) + BonusSole Technology employee for the business As our IT Manager and working in conjunction with multiple MSPs and vendors, you will be the sole internal technology employee for the business, providing support to the board, CEO...
-
Boutique Stock Controller
Vor 4 Tagen
Sydney, Österreich Nestlé SA VollzeitPress Tab to Move to Skip to Content Link We Inspire, we Care, we Act, and we iNnovate Committed to sustainability & B-Corp certified Enjoy a cup of coffee while you work! At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one...
-
Executive Assistant
vor 3 Wochen
Sydney, Österreich Boutique Consulting VollzeitPA, EA & Secretarial (Administration & Office Support) Boutique has joined forces with an incredible, rapidly expanding Australian Tech company where you will truly excel. This company fosters a culture that strives to cultivate top talent and promote growth both collectively and individually. This is a unique, once-in-a-lifetime opportunity to be the...
-
Corporate Access Manager
vor 1 Woche
Sydney, Österreich Boutique Consulting VollzeitCorporate Finance & Investment Banking (Banking & Financial Services) Boutique's client, a leading capital markets and investment group renowned for delivering unparalleled insights, liquidity, and capital to global investors, is searching for a Corporate Access Manager to join their Sydney team.This critical role is designed for a seasoned professional...
-
Assistant Project Manager
vor 3 Wochen
Sydney, Österreich Talent Web Property VollzeitABOUT THE COMPANYA very well-respected boutique Development & Project Management consultancy based in Sydney. A really supportive and collaborative team environment with excellent leadership. They have a strong reputation for delivering high quality projects for Institutional Commercial Landlords, Educational institutions and aged care providers ABOUT THE...
-
Senior Manager, Expense Reporting
vor 3 Wochen
Sydney, Österreich Fitzgerald Jenkins Recruitment VollzeitJoin this boutique recruitment firm as a Recruitment Consultant/Resourcer/AdministratorLeading bank seeks CA/CPA Fiannce Manager for its FX & Treasury trading desk - supportive & flexible environment!Our client, a leading Australian Bank, seeks a senior internal audit manager to cover their technology portfolio with a focus on Payments.This market leading...
-
Assistant Marketing Manager, Piaget
vor 1 Monat
Sydney, Österreich Richemont VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible...
-
Assistant Marketing Manager, Piaget
vor 4 Wochen
Sydney, Österreich Richemont VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible...
-
Site Manager
vor 1 Monat
Sydney, Österreich Capstone Recruitment Pty Ltd VollzeitBoutique apartment build in the Eastern SuburbsLuxury ResidentialWell-known luxury developer builderFull Job DescriptionOur client is a leading developer builder that specialises very much in the high-end residential sector throughout the Eastern Suburbs and Northern Beaches. Due to their new development that is due to start in July, they now have an...
-
Project Manager
vor 1 Monat
Sydney, Österreich Capstone Recruitment Pty Ltd VollzeitBoutique apartment build in the Eastern SuburbsLuxury ResidentialWell-known luxury developer builderFull Job DescriptionOur client is a leading developer builder that specialises very much in the high-end residential sector throughout the Eastern Suburbs and Northern Beaches. Due to their new development that is due to start in July, they now have an...
-
Project Manager
vor 4 Wochen
Sydney, Österreich Capstone Recruitment Pty Ltd VollzeitBoutique apartment build in the Eastern SuburbsLuxury ResidentialWell-known luxury developer builderFull Job DescriptionOur client is a leading developer builder that specialises very much in the high-end residential sector throughout the Eastern Suburbs and Northern Beaches. Due to their new development that is due to start in July, they now have an...
-
Site Manager
vor 4 Wochen
Sydney, Österreich Capstone Recruitment Pty Ltd VollzeitBoutique apartment build in the Eastern SuburbsLuxury ResidentialWell-known luxury developer builderFull Job DescriptionOur client is a leading developer builder that specialises very much in the high-end residential sector throughout the Eastern Suburbs and Northern Beaches. Due to their new development that is due to start in July, they now have an...
-
Head of E-commerce Trading
vor 2 Wochen
Council of the City of Sydney, Österreich White Fox Boutique VollzeitTrade Marketing (Marketing & Communications) Full time Add expected salary to your profile for insights Established in 2013, White Fox Boutique is one of the fastest growing e-commerce fashion retailers in the world. We have already cracked the global market with ambitious growth plans ahead. Due to rapid growth, we are looking for a Head of...
