CSI is an ITIL-based process that uses methods from quality management to drive institutional learning from past successes and failures. We aim to continually improve the effectiveness and efficiency of SaaS service delivery, in line with the concept of continual improvement adopted in ISO 20000. CSI has teams around the world to ensure 24/7 continuity. Members are located across North America, Europe, and the Asia-Pacific. Despite the distance, the team is a close-knit and collaborative group. Each member brings a unique skill set to create a robust and knowledgeable team.

The ideal candidate for this position is self-confident and enjoys interacting with others. They are comfortable addressing challenging situations even when differing opinions are expressed. They can calmly guide discussions, regardless of the urgency or severity of the problems faced by the organization. They can manage stakeholders at all organizational levels with dignity and respect while maintaining the ability to move the discussion forward.

As a CSI engineer, you will coordinate and report on cloud event responses, monitor improvement initiatives globally, and calculate financial liabilities associated with the NetSuite Service Level Commitment to our customers.

Career Level - IC3