Customer Service Specialist

vor 2 Wochen

Bregenz, Österreich WOLFORD AG Vollzeit

**At Wolford, we lead the market with exceptional European skin wear. We believe that the future of fashion is about substance. We are on a mission to drive progress through empowerment & liberation. Sparking an united journey with passion and an entrepreneurial mind set. We are committed to a better tomorrow, an open world. Embracing uniqueness and welcoming diversity. Born in Austria, at home in the world.**

People willing to promote Wolford’s success are our most valuable capital. To boost the customer service team at our headquarter in Bregenz, we are looking for a committed, highly motivated and fashion-conscious personality as

**Customer Service Specialist (f/m/d)**

In this position you will create a professional and long term relationship with the customer and also provide support to facilitate sales and to achieve best possible daily service for all customer requirements.

**Your tasks**:

- Processing all subsequent actions related to orders (order completion, release of part deliveries, open order monitoring provide requested style data files,)
- Handling of customer complaints on the basis of product faults, delivery errors, transport damages or losses
- Keep track of sponsored, discounted items per customer or other special orders
- Providing a pro-active technical and commercial advise and proposal of additional or complementary products
- Support of commercial activities & inbound and outbound follow-up
- First line support for internal and external B2B users
**Your Profile**:

- an university degree, bachelor level in Sales or business management
- at least three years of experience in a similar customer service/sales support function
- proficiency in 2 Languages (German, English, Italian, French, Dutch), all other languages are a plus
- hands-on mentality and ability to convince others
- strong organizational and problem solving skills
- you are a teamplayer with intercultural sensitivity
**WHAT WE OFFER**:

- flexible working hours, international work environment
- employee discount for Wolford products and merchandise
- company health management (company doctor, free bike rental, yoga courses etc.)
- enjoy food in Wolford’s own restaurant at employee conditions

**Note**: The minimum salary for this position is determined by the Austrian Collective Agreement.

WOLFORD AG - Wolfordstraße 1 - 6900 Bregenz

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