E2e Customer Process Specialist

vor 3 Monaten

Wien, Österreich RHI Magnesita Vollzeit

**Full time**

**The location of the role is in: Vienna**

**About the job**

As an E2E Customer Process Manager Specialist, you will be responsible for ensuring the successful implementation and continuous improvement of our end-to-end (E2E) Value Chain process globally across RHI Magnesita. In close collaboration with the Sales department, you will develop and implement strategies that address both behavioral and system aspects of the value chain, while establishing governance to ensure ongoing oversight and optimization. Additionally, you will execute and analyze data from customer satisfaction surveys, acting as a liaison between the CRM and Sales departments to conduct related analyses. Your role will also involve supporting the implementation of key processes in our CRM and ERP systems (e.g., Microsoft Dynamics 365, S4HANA, O9 SCM), and driving change management initiatives to ensure their success.

**In addition, your tasks will include**:

- Building or enhancing Power-BI dashboards and running relevant data analysis
- Setting, tracking and improving key performance indicators supporting the E2E Value Chain process and for the customer satisfaction survey globally
- Providing support material (live trainings, step-by-step-tutorials etc.) to ensure successful the above-mentioned Sales processes

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**

**Education & skills**
- Strong experience in operational CRM management, ideally in Microsoft Dynamics 365
- Experience with S4HANA, O9 SCM tools or other reporting tools related to PowerBI will be an asset

**Languages**
- English - Proficient/Fluent
- Any other language is considered an asset

**Work Experience**
- Ideally good understanding on the refractory business and ability to engage with Sales and understand roadblocks and suggestions for the E2E Value Chain implementation
- A few years of relevant professional experience working with technical marketing and/or sales processes and/or data analysis

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**We offer**
- Flexible and trust-based working time
- Possibility of up to 50% home office incl. allowance
- Attractive remuneration packages including global bonus program
- Local benefits such as public transport annual pass (Wiener Linien), our own RHI Magnesite Café on site and daily meal allowance for numerous eateries (Europlaza)
- A variety of health offers (platform for mental & physical health, sponsoring of sports events etc.) and our own Corporate Benefits platform
- RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue

The annual gross salary for this position will start from € 65.000,00 on a full-time basis, depending on your qualification and experience, as well as the amount of overtime and your level of seniority. We will make sure to offer you a competitive salary package that values your relevant background and that’s in line with market values.

**Sounds like you?**

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

LinkedIn, Facebook, Instagram, YouTube

  • E2e Supply Chain Planner

    vor 3 Monaten

    Wien, Österreich Takeda Pharmaceutical Vollzeit

    **E2E Supply Chain Planner (M/F) - Supply Chain** As an E2E Supply Chain Planner you generate midterm supply and production plans for a portfolio of Human Plasma derived products, and you hold the overall supply chain planning responsibility for these products. **About the position**: - Balance supply with demand respecting production capacity and market...

  • Process Improvement Specialist

    vor 1 Woche

    Wien, Wien, Österreich Erste Bank Vollzeit

    The role of Process Improvement Specialist at Erste Bank involves driving customer lifecycle process excellence for corporate clients. This requires providing exceptional experiences through streamlined processes, ensuring compliance, and promoting digitalization.Key responsibilities include:Designing, documenting, and enhancing end-to-end...

  • Specialist, Customer Service

    vor 3 Wochen

    Wien, Österreich Österreichische Post AG Vollzeit € 42.000

    Spezialist*in Projektmanagement und Sales Support (w/m/d) Unser Vertrieb Asia-Pacific ist für die Neukundinnenakquise und für die Weiterentwicklung unserer Bestandskund*innen aus der Region Asia-Pacific für den B2C- und B2B-Versand im Cross-Border-Paketbusiness verantwortlich. Wir erstellen für unsere internationalen Kund*innen maßgeschneiderte...

  • Customer Onboarding Specialist

    vor 5 Monaten

    Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Kyc Specialist

    vor 5 Monaten

    Wien, Österreich Raiffeisen Bank International Vollzeit

    **KYC Specialist (w/m/x)**: - Als kunden - und lösungorientierter KYC Specialist tragen Sie maßgeblich zur erfolgreichen Geschäftsbeziehung mit Corporate Customers und Institutional Clients bei. Ihre Erfahrung im Umgang mit Kunden stellt einen wichtigen Beitrag beim Aufbau der Kundenbeziehung dar. Ihr Wissen im Bereich regulatorischer Anforderungen und...

  • Kyc Specialist

    vor 6 Monaten

    Wien, Österreich Raiffeisen Bank International Vollzeit

    **KYC Specialist (w/m/x)**: - Als kunden - und lösungorientierter KYC Specialist tragen Sie maßgeblich zur erfolgreichen Geschäftsbeziehung mit Corporate Customers und Institutional Clients bei. Ihre Erfahrung im Umgang mit Kunden stellt einen wichtigen Beitrag beim Aufbau der Kundenbeziehung dar. Ihr Wissen im Bereich regulatorischer Anforderungen und...

  • Kyc Specialist

    vor 6 Monaten

    Wien, Österreich Raiffeisen Bank International Vollzeit

    **KYC Specialist (f/m/x)**: - As a client and solution-oriented KYC Specialist, you will make a significant contribution to successful business relationships with corporate and institutional clients. Your work with clients makes an important contribution to building and maintaining client relationships. Your knowledge of regulatory requirements and Know...

  • Process Engineering Specialist

    vor 2 Wochen

    Wien, Wien, Österreich ILF Consulting Engineers Austria GmbH Vollzeit

    Job Title: Process Engineering SpecialistJob Summary:We are seeking a skilled Process Engineering Specialist to join our team at ILF Consulting Engineers Austria GmbH. As a Process Engineering Specialist, you will be responsible for preparing and managing piping and instrumentation diagrams (P&IDs) throughout the entire project lifecycle.Key...

  • Process Engineering Specialist

    vor 3 Wochen

    Wien, Wien, Österreich Octapharma Vollzeit

    Process Engineering Specialist for Pharmaceutical DevelopmentOctapharma is seeking a highly skilled Process Engineering Specialist to join our team in developing and implementing process equipment for aseptic processing.Your Key Responsibilities:Design and develop process equipment, including layouts and functional flows.Review and prepare project...

  • Technical Process Automation Specialist

    vor 3 Wochen

    Wien, Wien, Österreich FireStart GmbH Vollzeit

    We empower digital transformation through our Business Process Management (BPM) software platform. Our clients rely on us to automate business-critical processes with our BPM Suite and Cloud.Job DescriptionAs a Technical Process Automation Specialist, you will present to customers, communicate, and coordinate projects. You will master the implementation of...

  • Customs and Trade Specialist

    vor 6 Monaten

    Wien, Österreich Red Bull Vollzeit

    **Company Description**: **For our global Red Bull Headquarter we are looking for a motivated Customs and Trade Specialist.** In this exciting position, you'll take charge of overseeing all customs-related processes within our dynamic international supply chain. Your role will be pivotal in ensuring compliance with ever-evolving international customs...

  • Customer Operations

    vor 6 Monaten

    Wien, Österreich Fieldwire Vollzeit

    **Who are we looking for?** As a Customer Operations & Support Specialist, your objective is to ensure our customers get the most of Fieldwire by answering their questions about our platform, executing subscription orders and provisioning accounts in our back office and billing systems, and creating help content for our customer-facing knowledge base while...

  • Customer Support Specialist

    vor 4 Wochen

    Wien, Wien, Österreich Lingvano GmbH Vollzeit

    Customer Support SpecialistAt Lingvano GmbH, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our community and customer support team, you will play a vital role in helping us build a stronger and more satisfied community of learners.Key Responsibilities:• Manage inbound customer support requests via email...

  • Customer Support Specialist

    vor 4 Wochen

    Wien, Wien, Österreich Scientific Games International GmbH Vollzeit

    We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers, resolving issues in a timely and efficient manner.As a Help Desk Representative, you will be the first point of contact for our customers, providing them with the assistance they need to get...

  • Process Specialist, Panelboard Service Expert

    vor 1 Monat

    Wien, Wien, Österreich ANDRITZ Vollzeit

    We are seeking a skilled Process Specialist to join our team at ANDRITZ. As a Process Specialist, you will be responsible for ensuring the development and management of competitive and standardized processes.Key responsibilities include:Ensuring the development and management of competitive and standardized processesExecution of agreed R&D projectsActive...

  • Customs Clearance Specialist

    vor 2 Wochen

    Wien, Wien, Österreich FedEx Vollzeit

    About the Role:We are seeking a skilled Customs Clearance Specialist to join our team at FedEx Express Austria GmbH.The successful candidate will be responsible for handling all customs clearance procedures, including tariffing, under the guidance of our systems.Key Responsibilities:Independent execution of all customs clearance proceduresSupport for...

  • Process Specialist, Panelboard Service Expert

    vor 1 Woche

    Wien, Wien, Österreich ANDRITZ Vollzeit

    We are at the forefront of future engineering technologies, with innovative solutions ensuring client success in key industries shaping the world.As a Process Specialist (m/f/d) in Vienna, you will drive competitive and standardized processes, execute R&D projects, and contribute to strategic product management.Your Key Responsibilities:Develop and manage...

  • Customer Service Specialist

    vor 6 Monaten

    Wien, Österreich Valsoft and Aspire Operating Group Vollzeit

    **Customer Service Specialist - Hotel Technology Expert - **Hybrid - Vienna** **Seekda is looking to hi**re a Customer Service Specialist - Hotel Technology Expert to join our team in Vienna!** The daily operations of the successful Customer Service Specialist - Hotel Technology Support will be client-facing via multiple communication tools, such as...

  • Customer Relations Specialist

    vor 6 Monaten

    Wien, Österreich Fisker Inc Vollzeit

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Process Automation Specialist

    vor 6 Monaten

    Wien, Österreich Institute of Science and Technology Austria (ISTA) Vollzeit

    Full Time (40 h/w) - Klosterneuburg near Vienna, Austria / Home Office possible - € 57,000* gross/year (for 40h/week) Your Responsibilities We are looking for a skilled and driven Process Automation Specialist to join our Digitalization and Operational Excellence team as we set up a Digital Center of Excellence. Your responsibilities will play a vital...