E2e Customer Process Specialist

vor 13 Minuten

Wien, Österreich RHI Magnesita Vollzeit

**Full time**

**The location of the role is in: Vienna**

**About the job**

As an E2E Customer Process Manager Specialist, you will be responsible for ensuring the successful implementation and continuous improvement of our end-to-end (E2E) Value Chain process globally across RHI Magnesita. In close collaboration with the Sales department, you will develop and implement strategies that address both behavioral and system aspects of the value chain, while establishing governance to ensure ongoing oversight and optimization. Additionally, you will execute and analyze data from customer satisfaction surveys, acting as a liaison between the CRM and Sales departments to conduct related analyses. Your role will also involve supporting the implementation of key processes in our CRM and ERP systems (e.g., Microsoft Dynamics 365, S4HANA, O9 SCM), and driving change management initiatives to ensure their success.

**In addition, your tasks will include**:

- Building or enhancing Power-BI dashboards and running relevant data analysis
- Setting, tracking and improving key performance indicators supporting the E2E Value Chain process and for the customer satisfaction survey globally
- Providing support material (live trainings, step-by-step-tutorials etc.) to ensure successful the above-mentioned Sales processes

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**

**Education & skills**
- Strong experience in operational CRM management, ideally in Microsoft Dynamics 365
- Experience with S4HANA, O9 SCM tools or other reporting tools related to PowerBI will be an asset

**Languages**
- English - Proficient/Fluent
- Any other language is considered an asset

**Work Experience**
- Ideally good understanding on the refractory business and ability to engage with Sales and understand roadblocks and suggestions for the E2E Value Chain implementation
- A few years of relevant professional experience working with technical marketing and/or sales processes and/or data analysis

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**We offer**
- Flexible and trust-based working time
- Possibility of up to 50% home office incl. allowance
- Attractive remuneration packages including global bonus program
- Local benefits such as public transport annual pass (Wiener Linien), our own RHI Magnesite Café on site and daily meal allowance for numerous eateries (Europlaza)
- A variety of health offers (platform for mental & physical health, sponsoring of sports events etc.) and our own Corporate Benefits platform
- RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue

The annual gross salary for this position will start from € 65.000,00 on a full-time basis, depending on your qualification and experience, as well as the amount of overtime and your level of seniority. We will make sure to offer you a competitive salary package that values your relevant background and that’s in line with market values.

**Sounds like you?**

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

LinkedIn, Facebook, Instagram, YouTube

  • Kyc Specialist

    Vor 3 Tagen

    Wien, Österreich Raiffeisen Bank International Vollzeit

    **KYC Specialist (w/m/x)**: - Als kunden - und lösungorientierter KYC Specialist tragen Sie maßgeblich zur erfolgreichen Geschäftsbeziehung mit Corporate Customers und Institutional Clients bei. Ihre Erfahrung im Umgang mit Kunden stellt einen wichtigen Beitrag beim Aufbau der Kundenbeziehung dar. Ihr Wissen im Bereich regulatorischer Anforderungen und...

  • Digital Process Manager

    vor 1 Woche

    Wien, Österreich Raiffeisen Bank International AG Vollzeit

    -Search by Keyword- Show More Options _ - Loading... _ - Select how often (in days) to receive an alert: _ - Create Alert _ **_Digital Process Manager - Credit Cards (f/m/x) _**: - Die Abteilung „Operational Excellence“ im Bereich Head Office Operations verantwortet die Optimierung und digitale Transformation von e2e-Geschäftsprozessen. Mit einem...

  • Customer Service Specialist

    vor 1 Woche

    Wien, Österreich Galderma Vollzeit

    Mit einem einzigartigen Erbe in der Dermatologie und Jahrzehnten modernster Innovation ist Galderma der aufstrebende führende Anbieter in der reinen Dermatologie-Kategorie und in etwa 90 Ländern präsent. Wir bieten ein innovatives, auf Wissenschaft basierendes Portfolio erstklassiger Flaggschiff-Marken und Dienstleistungen, das den gesamten Bereich des...

  • Process Control Specialist

    Vor 3 Tagen

    Wien, Wien, Österreich Brunel Vollzeit

    We are seeking a skilled Process Control Specialist to join our team in Austria, Germany, and Switzerland. In this role, you will be responsible for the realisation of automation projects in the area of process control technology.

  • Credit Card Change

    vor 1 Woche

    Wien, Österreich Raiffeisen Bank International Vollzeit

    Internationale Geschäfte brauchen eine internationale Unternehmensphilosophie. Sind Sie offen für Neues und lieben kulturelle Vielfalt? Wir von der Raiffeisen Bank International freuen uns über mehr als 16 Millionen Kunden in 13 CEE-Ländern. Und unsere Reise geht weiter - mit spannenden neuen Themen wie Digitalisierung oder veränderten Kundenwünschen....

  • Senior Business Analyst

    Vor 2 Tagen

    Wien, Österreich REWE International IT Vollzeit

    Unternehmensbeschreibung Wir, die IT der REWE Group Österreich, entwickeln mit über 500 Mitarbeiter:innen innovative IT-Produkte und Services für all unsere Unternehmensbereiche im In - und Ausland und geben den Ton für den modernen Handel an. Du bist auf der Suche nach einer neuen beruflichen Herausforderung? In dieser verantwortungsvollen Position...

  • Risikomitarbeiter Für Process

    vor 24 Stunden

    Wien, Österreich BAWAG Vollzeit

    **Ihre Aufgaben** - Begleitung und Durchführung von Due Dilligence Prozessen im Rahmen von M&A Projekten - Laufende Analyse einzelner Kreditportfolios und Definition von Maßnahmen zur aktiven Steuerung - Operatives Management der internationalen Portfolios - Definition und Optimierung von e2e Prozessen im Retailgeschäft für die BAWAG Group über...

  • Customer Management Specialist

    Vor 5 Tagen

    Wien, Österreich DRV Rheinland Vollzeit

    Then take advantage of our diverse opportunities and set off for new goals German pension insurance secures generations: Support us with the technical implementation For our IT service provider Deutsche Rentenversicherung NOW IT GmbH, we are looking for a customer service specialist in the Customer Service division in the Customer and Service Management...

  • Customer Management Specialist

    Vor 4 Tagen

    Wien, Österreich DRV Rheinland Vollzeit

    Then take advantage of our diverse opportunities and set off for new goals German pension insurance secures generations: Support us with the technical implementation For our IT service provider Deutsche Rentenversicherung NOW IT GmbH, we are looking for a customer service specialist in the Customer Service division in the Customer and Service Management...

  • Digital Process Manager

    Vor 4 Tagen

    Wien, Österreich, Österreich Raiffeisen Bank International AG Vollzeit

    Digital Process Manager - Credit Cards (f/m/x) Die Abteilung Operational Excellence" im Bereich Head Office Operations verantwortet die Optimierung und digitale Transformation von e2e-Geschäftsprozessen. Mit einem starken Fokus auf Innovation und Kundenzufriedenheit entwickeln wir effiziente Prozesse und nachhaltige Lösungen in enger Zusammenarbeit mit...

  • Risikomitarbeiter Für Process

    vor 1 Woche

    Wien, Österreich BAWAG Vollzeit

    BAWAG Group ist die börsennotierte Holdinggesellschaft der BAWAG P.S.K., die mit 2,3 Mio Kunden eine der größten Banken in Österreich ist. Als dynamischer Arbeitgeber fördern wir Talente und treiben technologische Innovationen schnell voran. Flache Hierarchien, ein flexibles Arbeitsumfeld und Chancengleichheit für unsere Mitarbeiterinnen und...

  • Sales Process Optimisation Specialist

    Vor 3 Tagen

    Wien, Österreich GoStudent Vollzeit

    At GoStudent, we work passionately every day to fulfil our mission in building the #1 global school and unlocking the potential of every student through personalised tutoring! GoStudent is a leading international scale-up and venture-backed EdTech platform that is revolutionising the world of tutoring. Having seen some incredible growth, GoStudent is now...

  • Customer Care Specialist

    vor 13 Minuten

    Wien, Österreich Journi GmbH Vollzeit

    **WHO ARE WE LOOKING FOR?**: At Journi we’re building an app that allows customers to create beautiful photo books and other print products without effort. Using AI technology, we automatically create personalized designs based on the content our users want to print. Are you positive, emphatic and customer-centric? You love to lend a helping hand and are...

  • Junior Procurement Process Specialist

    Vor 3 Tagen

    Wien, Österreich Wienerberger AG Vollzeit

    Working at Wienerberger brings exciting new challenges everyday. We are looking for people who embody our values and want to forge new paths with us. Our clear vision: to improve quality of life using high quality building materials and infrastructural solutions all around the world. Join us and become part of an internationally successful company. Take the...

  • Customer Support Specialist

    vor 24 Stunden

    Wien, Österreich Bolt Technology Vollzeit

    Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.We are looking for a talented **Customer Support Specialist **for 10h on Saturday and Sunday, who will make it easy and effortless for all Bolt users in Austria. Please note that this...

  • Customer Care Und Logistics Specialist Mit Oder

    Vor 3 Tagen

    Wien, Österreich Sanova Pharma Vollzeit

    **Sanova Pharma GesmbH** vermarktet mit großem Erfolg eine Vielzahl von Gesundheitsprodukten bedeutender in - und ausländischer Unternehmen. Im Bereich Logistics 360° bieten wir innovative Logistik - und Dienstleistungslösungen für die Pharma - und Gesundheitsindustrie. Als Dienstleister aus Leidenschaft vereinen wir jahrzehntelange Erfahrung und...

  • Customer Lifecylce Process Manager for Corporate

    vor 24 Stunden

    Wien, Österreich Erste Group Bank AG Vollzeit

    Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment. In the unit of Customer Lifecycle Servicing and Solutions, we're responsible for managing...

  • Customer Care Specialist

    Vor 3 Tagen

    Wien, Österreich Bitpanda Pro Vollzeit

    We are #hiring! Bitpanda Pro is looking for a **Customer Care Specialist **in Vienna to join our growing team. This will be assisting with the set-up of our customer care function and customer care enablement technology. **What you'll do** - Handle customer support enquiries for Bitpanda Pro exchange which may include issues or enquiries surrounding logins,...

  • Customer Operations Specialist

    Vor 4 Tagen

    Wien, Österreich mySugr Vollzeit

    **Customer Operations Specialist (M/F/d)** Full-Time (Vienna) Diabetes is a pesky monster — and that's putting it mildly. If you're serious about helping us face it head on, come join us! For a behind-the-scenes look, check out our Monster Culture blog, this little video and Roche code4life to see what makes mySugr and Roche tick. **Here's what we're...

  • Customer Support Specialist

    Vor 2 Tagen

    Wien, Österreich Tellent Vollzeit

    **Your mission** As a Support Specialist, you will be responsible for helping our German & English-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software - all in one...