E2e Customer Process Specialist

vor 2 Wochen

Wien, Österreich RHI Magnesita Vollzeit

**Full time**

**The location of the role is in: Vienna**

**About the job**

As an E2E Customer Process Manager Specialist, you will be responsible for ensuring the successful implementation and continuous improvement of our end-to-end (E2E) Value Chain process globally across RHI Magnesita. In close collaboration with the Sales department, you will develop and implement strategies that address both behavioral and system aspects of the value chain, while establishing governance to ensure ongoing oversight and optimization. Additionally, you will execute and analyze data from customer satisfaction surveys, acting as a liaison between the CRM and Sales departments to conduct related analyses. Your role will also involve supporting the implementation of key processes in our CRM and ERP systems (e.g., Microsoft Dynamics 365, S4HANA, O9 SCM), and driving change management initiatives to ensure their success.

**In addition, your tasks will include**:

- Building or enhancing Power-BI dashboards and running relevant data analysis
- Setting, tracking and improving key performance indicators supporting the E2E Value Chain process and for the customer satisfaction survey globally
- Providing support material (live trainings, step-by-step-tutorials etc.) to ensure successful the above-mentioned Sales processes

**About You**

You are a strong communicator with a collaborative attitude. With your great enthusiasm and creative mindset, you bring new ideas to the table, not only as an individual but also together with your colleagues. You work well in cross-functional teams and are not afraid to take responsibility and make decisions. With your hands-on mentality, structured approach and analytical skills, you proactively seek to improve the status quo. You see change as something positive, can adapt quickly and you like to courageously help shaping the future of RHI Magnesita.

**What we expect from you in terms of**

**Education & skills**
- Strong experience in operational CRM management, ideally in Microsoft Dynamics 365
- Experience with S4HANA, O9 SCM tools or other reporting tools related to PowerBI will be an asset

**Languages**
- English - Proficient/Fluent
- Any other language is considered an asset

**Work Experience**
- Ideally good understanding on the refractory business and ability to engage with Sales and understand roadblocks and suggestions for the E2E Value Chain implementation
- A few years of relevant professional experience working with technical marketing and/or sales processes and/or data analysis

**Why you should work for RHI Magnesita**

You will perform in a customer focused environment. We live innovation and appreciate an open and pragmatic way of working. From our leaders we expect to drive our further transformation, to engage our people and to give direction. RHI Magnesita is a company where you can be yourself and where not only your resume and experience, but also your personality counts. We aim for global consistency in compensation policies, but also consider local common practices. RHI Magnesita is committed to support its employees through various means to enable the best possible performance.

**We offer**
- Flexible and trust-based working time
- Possibility of up to 50% home office incl. allowance
- Attractive remuneration packages including global bonus program
- Local benefits such as public transport annual pass (Wiener Linien), our own RHI Magnesite Café on site and daily meal allowance for numerous eateries (Europlaza)
- A variety of health offers (platform for mental & physical health, sponsoring of sports events etc.) and our own Corporate Benefits platform
- RHIM Academy for your ongoing learning & development, incl. full LinkedIn Learning catalogue

The annual gross salary for this position will start from € 65.000,00 on a full-time basis, depending on your qualification and experience, as well as the amount of overtime and your level of seniority. We will make sure to offer you a competitive salary package that values your relevant background and that’s in line with market values.

**Sounds like you?**

**About RHI Magnesita**

We are the acknowledged technology leader in the refractory industry. Our company is defined by people. We are committed to diversity and know that multiple approaches, perspectives and backgrounds fuel creativity and innovation. It is our aspiration to build a workplace culture where everyone feels valued, engages, and can enjoy a truly inclusive environment and the diverse voices of our employees are heard. We foster a collaborative culture that cherishes ideas and determination to add value for our customers. Our leadership style encourages open-mindedness, reliability, pragmatism, and innovation.

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