Aktuelle Jobs im Zusammenhang mit Zendesk Administrator - Linz - Tractive GmbH

**About us**: We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

**Your territory**

As part of our Customer Happiness team, you will:

- Help create a tools strategy for Zendesk
- Configure and maintain Zendesk´s Omnichannel routing and AI features for efficient ticket distribution and automated responses
- Update and maintain help center themes, improve self-service flows using Zendesk Guide features, and reduce overall ticket volume while boosting customer satisfaction
- Develop and maintain procedural and technical system documentation, troubleshooting guides, and self-service resources for internal stakeholders
- Administrate our tools on a daily basis, including but not limited to managing a multiple user setup, profiles and roles, customization of forms, fields, views, triggers, and other business rules
- Implement and support new system rollouts, as well as all required maintenance and upgrades in addition to recommendations for process improvements
- Be responsible for overall data quality in Zendesk
- Troubleshoot and provide solutions for technical issues and escalations
- Provide new user accounts and manage licenses and permissions
- Assist in the training of new and current users
- Assist in data imports, exports, and updates while utilizing Explore and other tools, such as Tableau
- Work cross-functionally with teams and stakeholders
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

**Your profile**

Key requirements:

- 3-5 years of Zendesk Administrator experience with demonstration of deep knowledge and strong understanding of the platform
- Certifications, including Zendesk Administrator, strongly preferred
- Experience using Zendesk Guide for integration with Clients’ portals
- Strong understanding of Zendesk best practices and functionality
- Familiarity with Zendesk API integrations is a plus
- Strong data management abilities
- Proven ability to design and implement new processes and facilitate user adoption
- Internal & external facing experience with large multifaceted projects
- International business experience is a plus
- Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex is a plus
- Very good English skills
- Valid Austrian work-permit

Does this sound like you?
- Ability to meet deadlines, handle, and prioritize simultaneous requests
- Ready and willing to take ownership and act independently and decisively
- Excited to work in Austria alongside an outstanding team

**Salary range**

Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 50.000 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.