Night Porter

St Christopher's Inns - Vienna, St. Christopher's Inn and Belushi's Vienna

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- Full-time
- 1 Vacancies
- 2 hours ago...

**What it's Like to Work at Beds And Bars**
**This role is vital to our success and the enjoyment of our guest’s experiences**:
**"At the core of what we do are the four cornerstones of the experience we strive to deliver - one that is Safe, Secure, Fun, and Value for money. When we get this right, the beds fill the bars and the bars fill the beds’’.**
**We’re all work and all play - combining a fun-filled, social work environment with professional development and fulfillment. This is a full time night owl position who will be available to work from 11pm - 7am.**
Company Perks
- 50% off stays at our accommodation
- 50% off all food
- 50% off all drinks
- Ski trips
- 2 Sailing trips per year
- Flying lessons
- Bespoke Training Program
- E-Learning Program
- Partnered with License Trade Charity
- up to £1000 cash rewards for finding new employees

Recognition schemes
- £100 for employee of the Month
- £250 for employee of the Quarter
- £2000 for employee of the Year
- Extensive Training and Development
- X2 Sailing trips per year
- Equal tips for all staff(housekeeper, cleaner, chef, bartender)
- Wicked incentives run centrally (last prize was a £1000 for staff party)

Essential requirements
You must:

- Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
- All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units country
- Have a up to date/active bank account in your own name
- Be able to converse fluently in English
- Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar

The Role - Main responsibilities
- Booking guests into the Hostel, advising on our offering and services
- Assisting guests with enquires and questions - everything from do you have a hairdryer? to when is breakfast serviced?
- Managing the Beds and Bars booking system, ensuring all office administration is accurate
- Ensuring an effective hand over to the day team
- Working with the management team on security and safety
- Advising guests on London attractions

Previous experience in a customer based role preferred but not essential
Person Specification
Customer focus
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback.
- Be efficient and organised
- Be helpful and go out of your way to help our customers

Drive
- Be confident and self-motivated
- Demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised in a busy environment
- Be able to prioritise duties

Personal integrity
- Be honest and reliable
- Be trustworthy and respectful
- Attentive to personal hygiene and presentation.
- Maintain excellent time-keeping and attendance
- Be professional at all times

Team work
- Always be a good team player
- Build and maintain good relationships with all team member
- Work together with the team to ensure that the hostel/hotel is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels