Zendesk Administrator

About us

We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.

Your territory

**As part of our Customer Happiness team, you will**:
Help create a tools strategy for Zendesk
Administrate our tools on a daily basis, including but not limited to managing a multiple user setup, profiles and roles, customization of forms, fields, views, triggers, and other business rules
Implement and support new system rollouts, as well as all required maintenance and upgrades in addition to recommendations for process improvements
Be responsible for overall data quality in Zendesk
Troubleshoot and provide solutions for technical issues and escalations
Provide new user accounts and manage licenses and permissions
Assist in the training of new and current users
Assist in data imports, exports, and updates while utilizing Explore and other tools, such as Tableau
Create and maintain thorough, up to date technical system documentation
Work cross-functionally with teams and stakeholders
Manage issues and risks
Manage change control processes
Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level

**Profile**:
**Key requirements**:
3-5 years of Zendesk Administrator experience with demonstration of deep knowledge and strong understanding of the platform
Experience using Zendesk Guide for integration with Clients’ portals
Strong understanding of Zendesk best practices and functionality
Experience with integrations preferred
Certifications, including Zendesk Administrator, strongly preferred
Strong data management abilities
Proven ability to design and implement new processes and facilitate user adoption
Internal & external facing experience with large multifaceted projects
International business experience is a plus
Familiarity with Zendesk API integrations is a plus
Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex is a plus
Very good English skills

Does this sound like you?

Ability to meet deadlines, handle, and prioritize simultaneous requests
Ready and willing to take ownership and act independently and decisively
Committed and easy-going team player
Continuously looking for ways to improve and learn
Willing to come and work with our fantastic team in Austria